Fabian Perez-Arcos | Page 5

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that Alan and the team have consistently provided courteous and caring service. It means a lot to us that you trust us with your vehicle, and we truly appreciate your continued support. We look forward to taking care of your vehicle needs for years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and continued loyalty! We truly appreciate you trusting us with your vehicles over the years. It means a lot to hear that you’ve had consistently excellent experiences with our team. We look forward to continuing to serve you in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your honest feedback—we really appreciate you taking the time to share your experience. We’re glad to hear that our service department met your expectations by keeping your appointment on time and addressing your concerns with a positive attitude. That’s exactly the level of care we strive to provide. However, we’re sorry to hear that your experience with our sales team didn’t match that same standard. Not receiving a proper walkthrough of your new truck, feeling that our team was uninterested, and having to make multiple return visits for things that should have been handled upfront (like the full tank of gas and key fob) is certainly not the experience we want for our customers. Your feedback is important, and we’ll be addressing these concerns with our sales team to ensure better communication, preparation, and customer support moving forward. If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out—we’d truly appreciate the opportunity to improve your experience. Thank you again for bringing this to our attention, and we hope to serve you better in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re so glad to hear you were very satisfied with your service and that our team took great care of you. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust and for sharing such great feedback! We’re so glad to hear that Fabian consistently takes great care of you and provides knowledgeable, top-notch service—that’s exactly what we strive for. We’ll be sure to pass along your kind words to him. We truly appreciate your loyalty and look forward to seeing you at your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear that Fabian consistently takes great care of your car and provides professional service while getting it back to you on time. We truly appreciate your trust in us and will be sure to share your feedback with him. We look forward to continuing to take care of you and your vehicle! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for being a loyal customer over the years! We truly appreciate your continued trust in our service department. It means a lot to hear that you value the professionalism and qualifications of our team. We look forward to continuing to provide you with great service for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Fabian and James are wonderful members of our team, and it means a lot to hear that they make your visits to Findlay Nissan so welcoming. We’re glad Fabian’s friendly smile keeps you coming back every six months! We look forward to seeing you again on your next visit. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re glad to hear you had a pleasant experience and found our team professional, knowledgeable, and helpful. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan