Faith Workman

Beware! After manager Tim suggesting a Wrangler as a lease trading in a Grand Cherokee completely knowing my commute from Lake County to Strongsville (70 mil After manager Tim suggesting a Wrangler as a lease trading in a Grand Cherokee completely knowing my commute from Lake County to Strongsville (70 miles) to work and back. Turns out the vehicle is unsafe, hard to control, winds push it into other lanes making it a very fearful drive. After calling the dealership and explaining my fear of the car and its poor performance I asked if they could put me in a different vehicle. Since I had only been in lease for 3 months they said “We can’t, you’re in a contract. FALSE! After calling Stellantis Financial explaining my situation and relaying what dealership said that it was untrue. I could trade in vehicle though numbers would be different as far as payment. They were very concerned on the treatment I received that “we can’t, really meant we won’t!” She connected me to Jeep customer service and again explained what was going on, they too, concerned about the safety of vehicle and dismissing response from Klaben transferred me to Deacon’s Chrysler Jeep. A young man named Jeff answered the call, he listened to my dilemma of feeling unsafe, terrifying commute through downtown Cleveland etc., thankfully he had me come in, spent hours working with me for a vehicle I could drive and feel safe. Yes, I lost my down payment for the Wrangler, had to finance negative equity, but my safety has no price! So thank you Jeff Deacon for fixing a problem Klaben failed to do! More

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Dealership is clean, staff are friendly and accommodating. My wife and I have leased or purchased multiple vehicles from both the Ford and Chrysler branches and have always had great experience accommodating. My wife and I have leased or purchased multiple vehicles from both the Ford and Chrysler branches and have always had great experiences with both sales and service staff. More

by josephmfortunato Verified Customer Verified Customer

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Everyone was great, friendly, helpful, and knowledgeable. The buying process was quick and painless. Thanks, The buying process was quick and painless. Thanks, More

by charsany73 Verified Customer Verified Customer

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Faith was outstanding, she’s easy to work with and was able to get me exactly what truck I was looking for. I’ve purchased now two vehicles with Faith and I’ll be a lifer at Klaben with Faith. You won able to get me exactly what truck I was looking for. I’ve purchased now two vehicles with Faith and I’ll be a lifer at Klaben with Faith. You won’t find anyone more caring, knowledgeable and personable. Thanks Faith! More

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Thank you, Faith for your help in choosing a great jeep, love the 🚙 jeep. Thanks. love the 🚙 jeep. Thanks. More

by angelarudolphriley Verified Customer Verified Customer

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The dealership was great especially the sales person Faith I will be recommending her to everybody Faith I will be recommending her to everybody More

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First time customer at Klaben, had a horrible experience at another dealership I had been doing business with for 9 years. Well I can honestly say that Klaben made this new vehicle lease a simple, quick and at another dealership I had been doing business with for 9 years. Well I can honestly say that Klaben made this new vehicle lease a simple, quick and hassle free experience. Faith Workman and Chris Hamilton were a pleasure to work with. I would highly recommend them.and give them both kudos! More

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Faith was so responsive and easy to work with. We were able to work through most of our questions and negotiations before even going to the dealership, which was really important to us as a busy f We were able to work through most of our questions and negotiations before even going to the dealership, which was really important to us as a busy family with two working parents. We were thrilled with the deal that we got to get into an upgraded car without any headache! More

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Faith was amazing! She went above and beyond to help me finance my car! She made the process super easy and understanding! She was beyond patient with me as I didn’t kn She went above and beyond to help me finance my car! She made the process super easy and understanding! She was beyond patient with me as I didn’t know what I was doing. She made sure I understood the entire process and stayed in contact me the whole time. I’m so glad I got her as my consultant! I left Klaben with a new and safer car! More

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The dealership was very upfront and honest and made the purchase stress free and easy. purchase stress free and easy. More

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