Felix Le | Page 9

INFINITI of South Bay responded

We are looking into this now. Thank you for allowing us the opportunity to address your concerns. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hayden, Thank you for this feedback. It is extremely helpful in identifying a breakdown in our process and an area for improvement. You are correct. We should have called to explain the estimate, and doing so is part of our normal process. Furthermore, we should have called you back the first time you called, looking for an explanation. Your case has been discussed with the team, who will focus on consistency in customer communication. Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

This is such a kind and thoughtful review! Thank you for letting us know that our team is always friendly and accommodating... and we do make a special effort to ensure that the dealership is always clean. We appreciate your loyalty and are proud that you enjoy the service team here at INFINITI of South Bay! We appreciate you too! Thanks for choosing us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so grateful that we are blessed with such a great team of service advisors who make our clients feel good about their experience here at INFINITI of South Bay. Thanks for letting us know that my team was attentive and compassionate. We appreciate both the kindness of your review and your loyalty. Kelvin Bratcher Owner & Executive Manger INFINITI of South Bay

INFINITI of South Bay responded

Brew, Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joel, Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a great review, thank you for taking your time to explain to us and others in such detail why your experience was exceptional. Our process of taking pictures and video is a new one, so we appreciate knowing that this provides value. It takes more time and effort, yet we believe this is important in terms of providing visibility and transparency to our clients. Thank you for choosing INFINITI of South Bay, your loyalty is important to us! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Menadream, Thank you so much for the totally awesome feedback that INFINITI of South Bay is "by far the best dealer in Southern California". That is such a huge compliment, you are so thoughtful and kind! It looks like my team impressed with by being fast and dependable. Thank you for sharing your experience online so that we, and others, can see how well we did. The team works hard and compliments like this are cherished. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the thoughtful review of your visit with our team here at INFINITI of South Bay. It's great to hear that our team of service advisors were welcoming, that they took really good care of you, and most importantly that they listened. At INFINITI of South Bay we like to make your experience easy, it's the INFINIIT of South Bay way! We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay