Felix Le | Page 9

Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere. More

by Ms. M Verified Customer Verified Customer

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Best ever! My car came out clean and the oil was changed and brand new. My car came out clean and the oil was changed and brand new. More

by Dchacon Verified Customer Verified Customer

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I had paid for my two infinitis and was held captive from taking my Infiniti until I was pressured into signing a 3K extended warranty. It was a terrible experience I will always remember. Infiniti promised taking my Infiniti until I was pressured into signing a 3K extended warranty. It was a terrible experience I will always remember. Infiniti promised me my communication and navigation system would work in my QX60. It didn’t. They told me they would order a chip and install it. Then they said it would cost me a few thousand to install it. Then they said they couldn’t get the chip. This dealership’s leadership is unethical. I strongly recommend customers stay away from Infiniti of South Bay. More

by wrldclssprts Verified Customer Verified Customer

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Terrible Jaime sent me a quoted estimate of $8400 and didn't even call me to explain to what it was for. I had to call him back 3 times and leave 2 voicemails before I heard back from him. Then they were didn't even call me to explain to what it was for. I had to call him back 3 times and leave 2 voicemails before I heard back from him. Then they were no help in trying to solve the problem and ultimately was the reason I ended up leaving Infiniti brand. More

by HAYDEN.MICHAEL99 Verified Customer Verified Customer

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They are always friendly, always accommodating and always clean! I don’t go any where else to have my car serviced clean! I don’t go any where else to have my car serviced More

by CYNPG10 Verified Customer Verified Customer

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Very good customer service, all service advisors and all staff attentive and compromise whit the clients thanks everyone staff attentive and compromise whit the clients thanks everyone More

by GQJON0 Verified Customer Verified Customer

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As always, great service by the Infiniti of South Bay staff. They will take good care of your vehicle staff. They will take good care of your vehicle More

by BrewShiesty Verified Customer Verified Customer

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Awesome service all around! !!! Best customer service experience. I recommend this dealership to anybody that had an infiniti or is looking for an infiniti !!! Best customer service experience. I recommend this dealership to anybody that had an infiniti or is looking for an infiniti More

by Joelperedo310 Verified Customer Verified Customer

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Infiniti Torrance has always been good to me and my car which is an older G35. My issues are always explained clearly and taken care of. My car is always washed before I leave which is very much appreciate which is an older G35. My issues are always explained clearly and taken care of. My car is always washed before I leave which is very much appreciated. Technicians are very good at taking pictures or videotaping issues that need immediate attention or something to look into in the future. They’re attentive to my concerns. Location is convenient. Glad they’re in the South Bay. More

by DLAXAMANA Verified Customer Verified Customer

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Always fair, prompt, courteous and ready to address anything you need or want. 100% attentive. anything you need or want. 100% attentive. More

by CENTR4LUPUS Verified Customer Verified Customer

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