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Felix Ortega
Felix Ortega at Ford of Kendall

Felix Ortega | Page 3

SERVICE ADVISOR

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.6
78 Reviews
4.6

78 Reviews

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78 Reviews of Felix Ortega

October 02, 2024

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Employee Rating

Always great service at Ford of Kendall, Felix and Frank the tech always go above and beyond. The whole staff is excellent! Highly recommend Ford of Kendall More

by Joelon305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Arencibia, Frank Granda , Julio M Lafaurie

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Oct 12, 2024

Ford of Kendall responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

October 01, 2024

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Employee Rating

One like any other. The difference is made by certain employees. A good place to take my car to the mechanic. More

by Acbinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2024

Ford of Kendall responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

September 29, 2024

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Employee Rating

Great experience and would highly recommend this dealership. Will definitely go back. Thank you Felix! More

by EVESTAA219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2024

Ford of Kendall responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

September 26, 2024

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Employee Rating

Simply awesome the staff there is friendly and hard working they know their stuff very pleased! More

by SHAWN.D.HIXSON1978.SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rene Alberto Rodriguez, Diana Martinez Hernandez, Frank Arencibia, Rafael Mendoza , Julio M Lafaurie, Melissa perez⭐⭐⭐⭐⭐

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Oct 02, 2024

Ford of Kendall responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 26, 2024

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Employee Rating

The service was really poor, when I was purchasing, the salesperson got upset because I change my mind from one car to another when I return my lease, they kept my tag and they did not return it. I will ne More

by HARDILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 29, 2024

Ford of Kendall responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (305) 238-9211 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

September 24, 2024

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Employee Rating

Wait time is super long and I have to always be the one that call the dealership to get the update about the vehicle or the next step of a situation More

by Sammijoe wisdom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 29, 2024

Ford of Kendall responded

Sammijoe, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.

September 14, 2024

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Employee Rating

Service was quick and everything went smooth. Everyone was very attentive. Thank you for the great service. More

by TOMGIRL42420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rene Alberto Rodriguez

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Sep 20, 2024

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

September 12, 2024

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Employee Rating

Great service provided. Very quick and helpful. Will be back for future services. Highly recommended . More

by Jrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

Ford of Kendall responded

Hi Jrev, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

September 11, 2024

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Employee Rating

I highly recommend Felix and the service team at Ford of Kendall. They are very professional. More

by LeeR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2024

Ford of Kendall responded

Leer, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!

September 08, 2024

Dealership Rating
Employee Rating

Felix was very professional and made it a pleasure to do business with Kendall Ford. Excellent!! More

by GABRIEL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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