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Ferdy Franco
Ferdy Franco at Herb Chambers INFINITI of Westborough
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Ferdy Franco | Page 2

Service writer

Herb Chambers INFINITI of Westborough

312 Turnpike Rd
Westborough, MA 01581

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4.8
120 Reviews
4.8

120 Reviews

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120 Reviews of Ferdy Franco

March 26, 2024

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Employee Rating

They were very professional and respectful and very conducive environment. Work was great and finished on time. More

by Abena
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Recommend Dealer
Yes
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Mar 26, 2024

Herb Chambers INFINITI of Westborough responded

Abena, we're glad to know you found our team at Herb Chambers INFINITI of Westborough professional and respectful. We always aim for timely service in a comfortable environment. Thanks for the positive feedback!

March 15, 2024

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Great service with. Efficient communications of the progress combined with Reasonable prices, overall great experience. More

by srsmith77
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Yes
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Mar 18, 2024

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a great experience with us at Herb Chambers INFINITI of Westborough! Your feedback about our service and communication is much appreciated. Thanks for the review!

February 19, 2024

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I always get great service from this dealership, both in Sales and the Service Department. I just bought my 3rd car from them! I highly recommend this dealership! More

by lsharon5573
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Rocco Jason O'Brien, Ali Lewis, Sami Zakhary

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Feb 20, 2024

Herb Chambers INFINITI of Westborough responded

We're so glad to know you've had consistently great experiences with our Sales and Service Departments at Herb Chambers INFINITI of Westborough. Thanks for choosing us again, we appreciate your recommendation!

January 20, 2024

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Amazing customer service, efficient and speedy response. Staff are very knowledgeable and helpful. Would get my vehicle serviced here again! More

by Danielle.melendez94
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Rocco Jason O'Brien

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Jan 22, 2024

Herb Chambers INFINITI of Westborough responded

Danielle, we're delighted to know you had an amazing experience with our team at Herb Chambers INFINITI of Westborough. We look forward to assisting you again in the future!

January 12, 2024

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Fran is Great friendly and always accommodating. That’s why I go there for Services. More

by Debbie Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco, Jeff Bloomingdale, Rocco Jason O'Brien, Scott Marsden, Eric Amoah, Max Elentukh

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Jan 12, 2024

Herb Chambers INFINITI of Westborough responded

Thanks so much, Debbie. We look forward to your next visit to Herb Chambers INFINITI of Westborough!

January 06, 2024

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Great dealership with a great facility. The overall experience was amazing and very quick and easy. More

by Manish Jha
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco

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Jan 08, 2024

Herb Chambers INFINITI of Westborough responded

Hi Manish, thank you for the 5-star rating! We're pleased that our team provided you with an amazing experience that was quick and easy during your visit. We'll see you next time at Herb Chambers INFINITI of Westborough!

December 07, 2023

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Employee Rating

Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an More

by glennszalay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco, Jeff Bloomingdale

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Dec 07, 2023

Herb Chambers INFINITI of Westborough responded

Glenn, it's great to know that our team at Herb Chambers INFINITI of Westborough was able to provide you with an outstanding experience. We're always here for any assistance you need!

December 05, 2023

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Employee Rating

I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya More

by swl6789@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Demers, Courtney Blasco

Helpful
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Dec 05, 2023

Herb Chambers INFINITI of Westborough responded

We're sorry to read about your dissatisfaction with our service. We strive for excellence in all we do and it's clear that we fell short during your visit. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns or issues you may have had. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com

November 30, 2023

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Employee Rating

Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. More

by joaneddd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Demers, Courtney Blasco

Helpful
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Dec 01, 2023

Herb Chambers INFINITI of Westborough responded

We're glad to know you had a positive experience at Herb Chambers INFINITI of Westborough. We always aim to provide comfort and convenience for our customers. Thanks for your feedback!

November 29, 2023

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Employee Rating

Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers More

by snide_seconds_0w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francis Coutu

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Nov 29, 2023

Herb Chambers INFINITI of Westborough responded

We're glad to know that you had a great experience with our extended warranty and service at Herb Chambers INFINITI of Westborough. Thank you for choosing us! We'll see you next time. Safe travels!

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