Fernando Cruz

Columbia Ford Kia responded

We’re delighted our team’s friendly atmosphere and clean facility made your visits enjoyable. Thank you for mentioning our breakfast options; we look forward to welcoming you back for your next Kia Sorento service.

Columbia Ford Kia responded

Thank you for choosing our service department for your Kia K5. We’re glad our team could clearly explain everything, perform a thorough inspection, and complete the work promptly, and that you were able to use your Kia credits on your oil change.

Columbia Ford Kia responded

Mr. & Mrs. Connors- We’re sorry you’re feeling this way. We understand how frustrating it can be when a concern isn’t covered the way you expected — especially on a significant investment like a truck. After reviewing the repair order and speaking with our service team, the photos submitted for the seat concern were evaluated under manufacturer warranty guidelines. Based on the documentation, the condition was determined to be consistent with accidental damage rather than a manufacturing defect. For that reason, it would not qualify under the factory bumper-to-bumper warranty as defined by Ford Motor Company. We do offer optional protection products, including interior protection coverage such as Simoniz, which are specifically designed to cover incidents like this. Unfortunately, without that additional coverage in place, we are required to follow the manufacturer’s warranty standards. Regarding the front windows, they were inspected and measured within Ford’s published specifications. The moisture observed in the lights was also checked and found to be within Ford’s acceptable threshold for condensation. We do not have the authority to override manufacturer guidelines, but we are always happy to review any concerns again with you and ensure everything was explained clearly. Please feel free to reach out directly so we can discuss further. Our goal is always to be transparent and fair, and we appreciate the opportunity to clarify. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thanks for the five-star rating! Jake and our service team are glad to hear your Sorento received friendly, efficient care and that the waiting area and coffee hit the mark.

Columbia Ford Kia responded

It’s great to know Fernando’s focus on your Explorer service earned your trust. Thank you for the perfect rating and for trusting us with your Ford Explorer.

Columbia Ford Kia responded

Thank you for recognizing Fernando’s thorough and thoughtful work on your Ford Focus and our efficient service timeline. We’re glad it met your expectations and look forward to assisting you again.

Columbia Ford Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Columbia Ford Kia! Mike Pahlas Service Manager mpahlas@columbiaford.com