Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 10

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.7
273 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.7

273 Reviews

Write a Review

273 Reviews of Fernando Cruz

February 07, 2026

Dealership Rating
Employee Rating

Service was friendly and timely. The waiting room was comfortable and clean. Coffee was available. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2026

Columbia Ford Kia responded

Thanks for the five-star rating! Jake and our service team are glad to hear your Sorento received friendly, efficient care and that the waiting area and coffee hit the mark.

February 05, 2026

Dealership Rating
Employee Rating

Excellent service Thank you for thorough and thoughtful service in a reasonable time frame. Greatly appreciated. More

by vmtoner17
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Feb 06, 2026

Columbia Ford Kia responded

Thank you for recognizing Fernando’s thorough and thoughtful work on your Ford Focus and our efficient service timeline. We’re glad it met your expectations and look forward to assisting you again.

February 05, 2026

Dealership Rating
Employee Rating

Fernando is an incredible asset to your Service Department. He is attentive and knowledgeable and works his hardest to ensure I always get the best service experience. More

by paul.pedchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

Columbia Ford Kia responded

It’s great to know Fernando’s focus on your Explorer service earned your trust. Thank you for the perfect rating and for trusting us with your Ford Explorer.

January 30, 2026

Dealership Rating
Employee Rating

Seamless and efficient Always a pleasure there. Everyone is professional and courteous. Always quick to help More

by kurtkunst
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Jan 30, 2026

Columbia Ford Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

January 30, 2026

Dealership Rating
Employee Rating

It was a simple oil change but the service is really good here, they took me in immediately and the wait time wasnt bad at all. More

by sgkukov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Columbia Ford Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Pahlas Service Manager mpahlas@columbiaford.com

January 20, 2026

Dealership Rating
Employee Rating

Thank you for the fast friendly efficient service! The new Tires are great! Kia has the best service! More

by Lce06281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Columbia Ford Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Columbia Ford Kia! Mike Pahlas Service Manager mpahlas@columbiaford.com

January 08, 2026

Dealership Rating
Employee Rating

I appreciate your wonderful work on my vehicle. Thank you and wish a Happy New Year to all! More

by deborahlinder29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Columbia Ford Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Columbia Ford Kia. We look forward to having you as one of our valued customers for many more years to come! Mike Pahlas Service Manager mpahlas@columbiaford.com

December 18, 2025

Dealership Rating
Employee Rating

Excellent service. I was able to get an appointment the next day to service my van’s transmission issues & brakes. I had it back within a week after I dropped it off fo More

by michaelbushnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Mike Sorel , Hailey Hubert

December 16, 2025

Dealership Rating
Employee Rating

Didn’t get to my vehicle on scheduled day had to make another appointment I did get a 10% discount on the bill for the inconvenience More

by Reynoldsgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 10, 2025

Dealership Rating
Employee Rating

Had a problem that the dealership resolved to my satisfaction! It was an out of warranty issue and they took the time to diagnose the issue and come up with a great repair saving me a few thousand d More

by fcment103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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