Salesman was excellent! Very helpful especially with trouble transferring insurance. from one car to another stayed on to until job was done shown everything about my new car
"It's Been A Pleasure..."
I am impressed with the level of professionalism and courtesy shown to me from the employees at Paragon Honda. Sales employee, Fernando Urdininea was helpful with finding exactly the car I wanted (2016 Honda Accord Touring) and with no pressure I was comfortable with my decision. Alexis Mannino in finance went over additional packages and made sure all paperwork was thoroughly in order. Last, but not least Rosaury Delgado, the Delivery Specialist explained all the features available and answered any questions I had about the car. A courtesy call was made by her days later in regards to any other concerns or questions that I may have had.
Overall, I am satisfied with the customer service I received. It was Excellent!!!
And it's been a pleasure.
Other Employees Tagged:
Rosaury Delgado - Delivery Specialist & Alexis Mannino - Finance Director
"Awful business practices"
- Paragon Sucks
We agreed on a price for an Accord EX-L 2 weeks ago, they didn't have the car in stock so we left a $1000 deposit so they could do a dealer trade. A buy order was signed for $23,716, 2 days later, we got a call that they found the car and we could pick it up. We're from Queens, currently living in Syracuse, so the earliest we were able to make it back was today. We gave them a heads up, and everything seemed to be in order. We walked in today and before we could finish the rest of the other paperwork, they had us call geico to have the car added to our insurance. I thought that was a little fishy, since that's normally one of the final steps. They hadn't even run our credit yet.
As soon as the car had been added to our policy, I suppose they thought we would feel trapped and they reneged on the agreed upon price. They claimed the original price was made in error and the GM wouldn't sign off on it, even though a desk manager had done so 2 weeks ago. They wanted an extra $1200 for the car!!! They couldn't have told me this when I was still in Syracuse?? And what the heck was the deposit for?? I can't have my deposit back if I back out, but they can back out on an agreed upon price and still keep their doors open?? Is that even legal?
The most frustrating thing is that they knew we were traveling from out of town specifically to pick up this vehicle. A heads up on a (very unethical) price change would've been appreciated. Although unhappy, we could've gotten our deposit back right then without having to waste a 10 hr round trip drive to hear the news.
Needless to say, we walked out of there without the vehicle. I personally hope that anyone reading this would have second thoughts about ever setting foot in this dealership.
Other Employees Tagged:
"Gotta go see Fernando at Paragon!!"
On August 11, 2015 I went to Paragon Honda looking for a 2013 Honda Accord that I had seen on the Honda website. I had read reviews about Paragon that were not too flattering. But they had the car I wanted. A white 4 door EXL-V6 and this one had 6k miles on it and I wanted it. Car is practically brand new! Barely driven. Car still has the new car smell. I took a chance and it paid off! When I walked in a tall gentleman greeted me and my wife and asked if we had an appointment. We didn't so he asked us to have a seat and said that he would get us someone who could help us. A minute later he came and introduced us to Fernando Urdininea. Fernando asked if i was looking for something in particular. I told him what i was looking for and even showed him a picture that I had downloaded from the Honda website. We took a walk, Fernando got the car and I took it for a test drive. The proverbial cream puff. Now its time to make a deal. I paid the price I saw online and I was happy. Now last week my batter symbol came up. To make a longer story shorter, I emailed Fernando who was able to set me up with an appointment on a Saturday. Took the car in and the put it on the computer and no faults came up. They gave me a new battery and off I went. When I purchased the car I did not get the Extended Warranty and after thinking about it for a while decided to go back to Paragon and get it. 7 year/100k warranty for $1700.00, practically the whole car is covered...at least we'll find out for sure if I ever have to take it in. On my way to the dealer, the batter light came on again. Told Fernando who took my car back to the Service center and it turns out that the battery that I needed was for my wife's key fob. They changed the battery on that also. Thanks to George in the Service dept. From the sale floor to the Service center Paragon came thru 110%! Thanks Fernando for taking care of a customer after the deal has been done. Most of the time you are forgotten after you have signed on the dotted line. Fernando didn't forget. If you decide to go to Paragon be sure to ask for Fernando. You will not regret it. Paragon, you gained a new customer as wifey will be shopping for a CRV very soon.
Thanks Fernando, George & Paragon!!!
Other Employees Tagged:
George in the Service Dept.
"Horrible experience & unprofessional costumer serv. "
First I waited hours at the dealership while they were socializing and carrying on, asked why and they said my paper work was processing. 3 weeks later i was honda financial they still didn't recieve the contract. I then called the dealership and they needed me to come back in because they need a signature they forgot to ask me for. After this problem I found out from honda care that they had my ADDRESS wrong and thats why i haven't recieved my booklet with the service card (since i signed up for the 5 year extended warranty) Then after this and worst of all since they took long they made the first payment on m behalf without my consent of even a heads up. There's so much more but i will leave it at that. stay away!!
"My most satisfying car experience to date! "
I was referred by a frIend to go to Paragon and am glad that I did. Fernando Urdininea was a pleasure to deal with. I don't know anyone that actually likes going through the whole car buying thing, including myself. He made it as smooth and easy as possible. The dealership and Fernando are highly recommended. I got what I wanted and am satisfied with how the whole process went. I'll be writing another review once I start coming in for service as well.
"Excellent customer service! "
He was very personable, well informed, and attentive. I came in for a refinance and walked out with a 2015 Honda CRV Touring. Couldn't ask for more.
Other Employees Tagged:
"He cant stop playing games - what a waste of several hours"
We had test driven and negotiated several offers already so we came in ready to buy, cash in hand, and wanted to know if they can beat a nearby dealer's price I just got. He was our greeter so we sat down with him. He apparently wanted to train his apprentice and sat him with us. He had a superior attitude as if he knew all there was, and insisted on qualifying me, asking numerous unrelated questions and asking what I would pay, and telling me the other dealers was tricking me with a low ball offer, sure to be increased. Im not sure what kind of suckers he thought he was dealing with but it was a huge waste of time as his best offer was at the bottom of several dealers (he took time to check). We gave him many chances to stop playing his script and games but he always went back. At the end, it was obvious he wasn't serious or didnt care. At other dealerships, it took usually less than an hour to get to the bottom line offer, here we wasted several hours with this guy just to find they cant even get close to a competitive offer.
"Ask for Fernando"
I cannot vouch for the Paragon Honda dealership as a whole. However, Fernando was great! We arrived knowing exactly what we wanted and how much we were willing to pay for it - he made the deal happen. He was very friendly and guided us through the entire process very professionally. If you find yourself coming to this dealership, do yourself a favor and ask for Fernando.
"Best Salesperson - Fernando was the best!!"
Had a great experience getting my Honda Fit 2015. Had to wait a couple of days to receive the car, but Mr Urdininea was very attentive during that time. I got a great deal and I am very happy with my car. Thanks again to Fernando Urdininea at Paragon Honda.