Floyd Royal

Positives for this deal ship are limited to the salesperson Floyd thank you. You kept in touch and you found the car we wanted. Now for the ugly - even though we were apparently charged $1900 salesperson Floyd thank you. You kept in touch and you found the car we wanted. Now for the ugly - even though we were apparently charged $1900 for the “detailing” the car was not detailed. The gave us no spare key even tho we gave them the spare key for out trade , no caps on the valve stems of all four tires , no detailing on the outside nor inside the car. Management doesn’t care apparently. Also we transferred the tag and instead of renewing for another year our tag expires in March this year. Also on our trade they didn’t pay it off immediately so I took a hit on my credit for a late payment. The lack of attention to details by this dealer is breathtaking. Their fees are the highest I’ve personally have ever seen. ridiculous. Based on my experience I would never buy a car there again and I’m definitely stressed over having to get to service dept for anything. We returned a couple days later because we were told they would work on removing a few stains on the clear coat . Not only did they not remove the stains they wasted another 2 hours of our day and did absolutely nothing to the car. The service dept are clowns. And all This was WITH an appointment. In my opinion, go somewhere else. Ps- and don’t ask the manager there Pedro or whatever his name is for anything, even something as small as a spare key, the answer will be a resounding NO. They’re not interested and seem to be working even against their own salespeople. Again the entirely of this review is my opinion based on our recent experience with this dealer. Results and experiences will always vary so do your own research. More

by gd212103 Verified Customer Verified Customer

Report | Print

The customer service was amazing, the salesman Floyd was great and super informative would recommend great and super informative would recommend More

by tesly.banegas24 Verified Customer Verified Customer

Report | Print

Very attentive to the customers needs, and didn't put any pressure on purchasing a car. They worked with me to get the deal done. pressure on purchasing a car. They worked with me to get the deal done. More

by weimyluvr Verified Customer Verified Customer

Report | Print

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Experience with Floyd Royal at Toyota of Tampa Bay! Working with Floyd was hands-down one of the best car-buying experiences we’ve ever had. From the moment we walked i Royal at Toyota of Tampa Bay! Working with Floyd was hands-down one of the best car-buying experiences we’ve ever had. From the moment we walked in, he treated us with genuine respect, patience, and professionalism. Floyd made our trade-in process incredibly smooth, walking us through every detail and ensuring we received a fair and competitive value for our vehicle. What truly set Floyd apart was his dedication to helping us find exactly what we wanted — and he delivered. Thanks to his guidance, we drove away in a brand-new Toyota Prius that exceeded our expectations in every way. He explained the features clearly, answered all of our questions, and never once made us feel pressured. If you’re looking for someone who is knowledgeable, honest, and truly committed to taking care of his customers, Floyd Royal is the person you want to see. We’re beyond grateful for his help and couldn’t be happier with our new Prius. Toyota of Tampa Bay is lucky to have him! Highly, highly recommended! 🚗✨ More

Report | Print

Floyd was my salesman and he was wonderful. I came in and everything was lined up and ready to go. I looked at exactly what I wanted. I did not feel pressured and feel like my sales rep was ver I came in and everything was lined up and ready to go. I looked at exactly what I wanted. I did not feel pressured and feel like my sales rep was very pleasant and helpful and got me in and out as quickly as possible which was my goal. More

by Ashleynicoledrake Verified Customer Verified Customer

Report | Print

Outstanding experience! Honest, straight forward, no pressure, and full transparency! Floyd was out sales consultant and delivered all of this and more. He made the experien Honest, straight forward, no pressure, and full transparency! Floyd was out sales consultant and delivered all of this and more. He made the experience fun and we felt rewarded after our successful purchase. Both Edgar and Noah were amazing on the finance side as well. We definitely will be back for our next car! Thank you Toyota of Tampa Bay! More

by danpalm73 Verified Customer Verified Customer

Report | Print

Very nice asked if you needed coffee or food and helped me get 0 down and walking out with a 2026 Toyota Corolla me get 0 down and walking out with a 2026 Toyota Corolla More

by jgross510 Verified Customer Verified Customer

Report | Print

Floyd was very thorough and even checked on me the next day. Everyone was very personable. day. Everyone was very personable. More

by ems511 Verified Customer Verified Customer

Report | Print

The Morgan Group and Toyota of Tampa Bay, epitomizes the word SHYSTER - The meaning of this word is especially descriptive of this experience and especially of 3 of their employees. Harry Whitacker, As word SHYSTER - The meaning of this word is especially descriptive of this experience and especially of 3 of their employees. Harry Whitacker, Assistant General Manager and JHerreda - - One who acts Disreputable, Unethical, Unscrupulous, Deceptive business methods. More

Report | Print

If you are looking for a new car, I advise you go elsewhere, or get your complete quote with everything and just before signing leave to look it all over at home, and have someone else look over the elsewhere, or get your complete quote with everything and just before signing leave to look it all over at home, and have someone else look over the papers as well. There is a reason why used car salesmen have a reputation for being sleazy. My quote was just under $20,000. It was a long day there as no one was capable of answering a question- each time I asked something Floyd or Nidal (finances guy) didn’t know the answer so they had to leave the room, have a conference, and then send someone else in to answer in a convoluted way with drawings etc. it was all quite theatrical. I wasn’t prepared to spend an entire day there and didn’t have food with me so by evening I was shakey, since all I had was my morning coffee, not thinking clearly and with a migraine. Lesson learned! They turned the conversation to the monthly price, and by the time I signed the papers they had swindled me and didn’t give me my paperwork. I ended up having to get it emailed, and the selling price was $26,000, which now Nidal explains was the car cost of $19926 and includes over $6,000 in dealer fees. Also I had been adamant about not purchasing any additional warranties but was convinced to purchase Gap insurance as I was told I can cancel anytime. BEWARE! I saw on my receipt emailed to me that they tacked on some kind of Windshield warranty (completely useless) as well as anti-theft warranty (also useless) that added additional $2,500. I tried to call and cancel these but they say I can’t and it automatically comes with Gap insurance (which they conveniently left out when I was there). My last 3 car purchases were through Autonation over the past 30 years and I never experienced this fiasco. I advise that you either stay away or bring a lawyer with you, because they will lie & cheat and given the opportunity will rob you blind. More

by dmklidis Verified Customer Verified Customer

Report | Print