Floyd Royal | Page 2

Floyd was very thorough and even checked on me the next day. Everyone was very personable. day. Everyone was very personable. More

by ems511 Verified Customer Verified Customer

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The Morgan Group and Toyota of Tampa Bay, epitomizes the word SHYSTER - The meaning of this word is especially descriptive of this experience and especially of 3 of their employees. Harry Whitacker, As word SHYSTER - The meaning of this word is especially descriptive of this experience and especially of 3 of their employees. Harry Whitacker, Assistant General Manager and JHerreda - - One who acts Disreputable, Unethical, Unscrupulous, Deceptive business methods. More

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If you are looking for a new car, I advise you go elsewhere, or get your complete quote with everything and just before signing leave to look it all over at home, and have someone else look over the elsewhere, or get your complete quote with everything and just before signing leave to look it all over at home, and have someone else look over the papers as well. There is a reason why used car salesmen have a reputation for being sleazy. My quote was just under $20,000. It was a long day there as no one was capable of answering a question- each time I asked something Floyd or Nidal (finances guy) didn’t know the answer so they had to leave the room, have a conference, and then send someone else in to answer in a convoluted way with drawings etc. it was all quite theatrical. I wasn’t prepared to spend an entire day there and didn’t have food with me so by evening I was shakey, since all I had was my morning coffee, not thinking clearly and with a migraine. Lesson learned! They turned the conversation to the monthly price, and by the time I signed the papers they had swindled me and didn’t give me my paperwork. I ended up having to get it emailed, and the selling price was $26,000, which now Nidal explains was the car cost of $19926 and includes over $6,000 in dealer fees. Also I had been adamant about not purchasing any additional warranties but was convinced to purchase Gap insurance as I was told I can cancel anytime. BEWARE! I saw on my receipt emailed to me that they tacked on some kind of Windshield warranty (completely useless) as well as anti-theft warranty (also useless) that added additional $2,500. I tried to call and cancel these but they say I can’t and it automatically comes with Gap insurance (which they conveniently left out when I was there). My last 3 car purchases were through Autonation over the past 30 years and I never experienced this fiasco. I advise that you either stay away or bring a lawyer with you, because they will lie & cheat and given the opportunity will rob you blind. More

by dmklidis Verified Customer Verified Customer

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Excellent customer service. Very welcoming and personable experience. Highly recommmend for any car shopping needs. Very welcoming and personable experience. Highly recommmend for any car shopping needs. More

by shondratrenchard Verified Customer Verified Customer

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Bait and switch with my deal. Agreed upon one down payment, put it on paper, shook on it with finance manager but it was a different down payment when we went to close the deal…w Agreed upon one down payment, put it on paper, shook on it with finance manager but it was a different down payment when we went to close the deal…worst part: the paper that she wrote down the deal on and we agreed on mysteriously disappeared. How convenient! Buy elsewhere where there are less games. Salesperson tried his best but management is in sales prevention. More

by Disappointing bait and switch Verified Customer Verified Customer

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Floyd Royal was an excellent salesman. He explained everything and made my purchase and trade so easy. The dealership was excellent as well and will definitely consider them for my next He explained everything and made my purchase and trade so easy. The dealership was excellent as well and will definitely consider them for my next purchase. I can see why they are so busy. Wonderful to deal with. More

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Floyd Royal is awesome. He delivered, really not the average sales mumbo jumbo. He is a man of his word for sure. When he guaranteed I would drive off the lot in a vehicle I He delivered, really not the average sales mumbo jumbo. He is a man of his word for sure. When he guaranteed I would drive off the lot in a vehicle I thought something would go wrong. He delivered the best deal I ever experienced. I recommend anyone looking for a good car and no games, head on down to see my man Floyd Royal because he will make it happen. More

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I had an amazing experience at Toyota of Tampa Bay thanks to Floyd Royal! He was incredibly helpful, patient, and kind throughout the entire process. Floyd went above and beyond to make sure I was comfortabl to Floyd Royal! He was incredibly helpful, patient, and kind throughout the entire process. Floyd went above and beyond to make sure I was comfortable and happy with my purchase. His generosity truly stood out—he even bought me a quesadilla for lunch! I couldn’t have asked for a better salesperson. Thank you, Floyd and Toyota of Tampa Bay, for making car buying such a pleasant experience. Highly recommend! More

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Fast. Very helpful on decision making. Also made sure to find me the best rates. Very helpful on decision making. Also made sure to find me the best rates. More

by scrapd1804 Verified Customer Verified Customer

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Floyd went above and beyond to help. I will definitely go back and buy a vehicle because of Floyd. Go see him if you’re in need of a vehicle. I will definitely go back and buy a vehicle because of Floyd. Go see him if you’re in need of a vehicle. More

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