Fox Guenter | Page 7

These guys went up and beyond great customer service if you’re looking for a car this is definitely the place they treat you like family really appreciate all of them you’re looking for a car this is definitely the place they treat you like family really appreciate all of them More

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VW Tiguan purchase This was our first VW purchase and it was a very positive experience. Fox Guenter was our salesperson and he was very helpful, honest, professional, a This was our first VW purchase and it was a very positive experience. Fox Guenter was our salesperson and he was very helpful, honest, professional, and knowledgable. Overall, it was a great buying experience and we would highly recommend this dealership. More

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Fantastic service! Fox came in on his day off and even picked me up at the Honda dealership, where a deal went wrong. Bought my daughter a nice 19’ Subaru and was in and out of the dealership in one hour picked me up at the Honda dealership, where a deal went wrong. Bought my daughter a nice 19’ Subaru and was in and out of the dealership in one hour. More

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Great folks. Very professional. I really felt good about our experience and the assistance we received We asked for car fax and received it promptly. We were treated respectfully and timely. our experience and the assistance we received We asked for car fax and received it promptly. We were treated respectfully and timely. More

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Fox did a great job getting the car I wanted and the payments where I needed them. Thanks to VW team made things possible for me payments where I needed them. Thanks to VW team made things possible for me More

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Very pleasant Both salemen I had were very good at there jobs. I appreciated the professionalism and how polite the both where.l would recommend them to friends. Both salemen I had were very good at there jobs. I appreciated the professionalism and how polite the both where.l would recommend them to friends. More

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A truly outstanding experience August 30, 2019 Benny Yount President and CEO Paramount Automotive Group 1205 South Center Street Hickory, NC 28602 Dear Mr. Yount: I w August 30, 2019 Benny Yount President and CEO Paramount Automotive Group 1205 South Center Street Hickory, NC 28602 Dear Mr. Yount: I would like to express my thoughts regarding my recent purchase of a 2015 Volkswagen Jetta from Paramount Automotive at your Hickory, NC location. Sir, this experience was nothing short of outstanding. I grew up in the Detroit area and over the years I have purchased many vehicles from automobile dealers in that area. I have also purchased a vehicle in North Carolina and in Texas. I’ve experienced the full range of sales personalities during those purchases; some great, some adequate, and some terrible. Without hesitation I can say that the level of knowledge, professionalism, courtesy and genuine care that was demonstrated by all the individuals who helped me at Paramount was remarkable. I had been searching for a used VW Jetta for my 16 year old daughter for several weeks. Then during the early morning of August 20 I found a Jetta online at your Hickory location that was equipped with the options I had been looking for. I called the dealership and spoke with Fox Guenter. Fox answered all my questions and he invited me to come see the vehicle in person. I told Fox that I would try to break away from work to visit the dealer during the afternoon. Fox reached out to me around lunchtime to ask if I was still planning to come by the dealer and I told him I would be in the area within the hour. I arrived at Paramount and Fox was waiting for me with the 2015 Jetta parked right outside the showroom office. The vehicle had been cleaned and detailed. Fox was very professional and attentive. He was not pushy or overbearing and did not try to finish my sentences in an attempt to steer my thought process. He genuinely seemed to care about my specific questions and providing me with the best information possible. He answered all my questions, and after answering one particular question he reached out to Joey Lipford to provide some additional information. Joey’s approach and demeanor was equally as professional and genuine as that of Fox, and he added more technical specificity to the discussion based on his in-depth knowledge of Volkswagen vehicles. Together Fox and Joey provided me with all the answers and details to really help me with my decision on whether to purchase the 2015 Jetta. My wife and I had established a ceiling for purchasing a used car for our daughter and the selling price of the 2015 Jetta was much higher than that ceiling. After speaking with Fox about the selling price I then met with the Sales Manager Josh Williams to discuss options for the final selling price of the vehicle. Josh was also very professional and genuine during our conversation, and even though he knew I would be purchasing the vehicle for my daughter, and that he may have had some leverage knowing this, he did not try to steer the discussion to try to convince me solely on the merit of purchasing a vehicle for my daughter; rather, he objectively discussed the advantages of owning the Jetta and the price points of that used vehicle in the marketplace. I very much respected his approach and after agreeing on the final selling price I felt it was a win-win scenario for myself and for Paramount. Finally I met with Parker Grove to review the vehicle financing and warranty options. He took the time to discuss the various financing options and the specific warranty coverage scenarios, and he offered his perspective and consideration for each of the warranty scenarios based on putting himself in my shoes with having a daughter who was just beginning her driving experience. Parker’s engagement and demeanor was equally as professional and genuine as that of Fox, Joey and Josh. At the end of our discussion I decided not to purchase a warranty plan. My decision to not purchase the warranty did not reflect on Parker in anyway; after speaking with my wife we simply made a calculated decision to bet on Volkswagen’s reputation for this particular powerplant in the Jetta. In closing sir I would like to say that I was deeply impressed and greatly satisfied with the level of professional talent that I encountered at your Hickory, NC location. I will not hesitate to recommend Paramount Automotive to my friends and my professional colleagues. I was a true pleasure doing business with Paramount. Thank you. Peter Butala More

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My sales rep was Fox. He was very knowledgeable and polite. Fox went above and beyond what I expected; as well as the sales manager. I was very pleased and impressed with the dealership!!! I was very impressed Fox went above and beyond what I expected; as well as the sales manager. I was very pleased and impressed with the dealership!!! I was very impressed with Fox, he will go far in his career!!! More

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