Fran Scepanovich | Page 12

Personable Certified Pre-owned Purchase I appreciate the professional, no nonsense approach by all at this dealership. I've been servicing my Cadillacs at Heritage for several years and fina I appreciate the professional, no nonsense approach by all at this dealership. I've been servicing my Cadillacs at Heritage for several years and finally joined the Heritage family by purchase of a certified pre-owned SRX. Fran was immediately warm and personable and provided a seamless transaction throughout. She ensured everything was conducted in a timely and fair manner; I felt confident in my purchase and trade. I already believe Cadillacs are an exceptional value, but what is equally important is having a positive dealership relationship. I drive A LOT and knowing Heritage is there for me is a great feeling. More

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Coutesy with No High Pressure Our salesperson was Fran Scepanovich. She was friendly, professional, knowledgeable and to her credit and our relief, she did not employ a high pr Our salesperson was Fran Scepanovich. She was friendly, professional, knowledgeable and to her credit and our relief, she did not employ a high pressure sales pitch. She was readily able to answer all of our questions and clearly demonstrated that she had over 30 years of experience working for the Heritage dealership. Based on our experience, I would recommend both the dealership and this salesperson. More

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Certified truck purchase Came in to look at a Certified Escalade and had Fran help. She was very knowledgeable about all my questions and a pleasure to work with. Dan the mana Came in to look at a Certified Escalade and had Fran help. She was very knowledgeable about all my questions and a pleasure to work with. Dan the manager also was great in helping me with my trade. One of the best car buying experiences I’ve had. More

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BEST in Class! EXTRAORDINARY Customer Service! 5 STAR Dealer The dealership and everyone we encountered significantly surpassed any customer relations we have ever experienced! Business excellence, extremely pat The dealership and everyone we encountered significantly surpassed any customer relations we have ever experienced! Business excellence, extremely patient, full knowledge of vehicles and operations, informative and transparent offering a great selection of the most beautiful new cars and well maintained and immaculately detailed pre-owned vehicles. My husband and I were on our way to another dealership and we had passed many dealers prior to pulling into Heritage. We purchased a pre owned vehicle. It had been detailed and appears flawless! Fran was patient, thorough and informative. Fran listened to our needs and wants and directed us to the vehicle of my dreams! Daren and Keith came in CLUTCH! By offering us the most amazing incentives to purchase our beautiful new car! The entire car selection process was hassle free, negotiating and financing was as smooth as my ride home! Thank you so very much everyone at Heritage! More

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TOP SALESMEN We were so impressed with Fran Scepanovich we have dealt with other women before but Fran tops everything we have experienced with a man or women in We were so impressed with Fran Scepanovich we have dealt with other women before but Fran tops everything we have experienced with a man or women in dealing with purchasing a vehicle.. SHE is a 5 STAR SALESMEN!!!!!!!!!! More

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Amazing Fran delivered exceptional customer service. She did not rush through the process. She took time to answer all questions. She didn’t put pressure on m Fran delivered exceptional customer service. She did not rush through the process. She took time to answer all questions. She didn’t put pressure on me to purshase. I will be a repeat customer!! More

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Great car buying experience I had a great experience with this dealership. They were very respectful and took the time to educate me on the various options I had. My sales lady F I had a great experience with this dealership. They were very respectful and took the time to educate me on the various options I had. My sales lady Fran Scepanovich took a lot of time and did a fantastic job helping me with my purchase. She was great on the 2 test drives also and was very knowledgeable about the vehicle. She was amazing. More

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I had a great experience with this dealership. From customer service to hospitality was all around great. They really made me feel at home in a dealership. They were very res with this dealership. From customer service to hospitality was all around great. They really made me feel at home in a dealership. They were very respectful, generous, and about business. My sales lady Fran Scepanovich did a phenomenal job at helping me with my purchase. From the time of walking into her office. She was lovely on the test drive also and was very knowledgeable about the vehicle. She was amazing. More

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Auto purchase Second car I bought from them Fran Sepanovich is great. Makes sure all is done right. Always follows up. You can't go wrong. Fran and her team und Second car I bought from them Fran Sepanovich is great. Makes sure all is done right. Always follows up. You can't go wrong. Fran and her team understood I needed to get done quickly and they had everything done before hand. More

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Wonderful and Satisfying I worked with Fran Scepanovich and found her to be personable and informative. She listened to me and met my needs and I left the dealership with a d I worked with Fran Scepanovich and found her to be personable and informative. She listened to me and met my needs and I left the dealership with a deal on a Nissan Maxima that I could not be happier with. I also worked with John Rabenda and as a result of my great experience, I am confident that I will refer friends and family to Heritage Cadillac. More

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