Franchesca Osorio | Page 2

Although I am disappointed in my trucks new engine failing- the service center and staff(Bobbi Sue) have been exceptional in accommodating my needs and making a terrible thing a manageable experience. failing- the service center and staff(Bobbi Sue) have been exceptional in accommodating my needs and making a terrible thing a manageable experience. More

by lauren.shashy Verified Customer Verified Customer

Report | Print

After paying almost $300 for a recommended service, I had to take my truck back to be rechecked because the light kept coming on to take my truck back to be rechecked because the light kept coming on More

by Angelsflooringinstall Verified Customer Verified Customer

Report | Print

Very satisfied with service dept. Of dealership, especially Ali the service manager. Always takes the time to go over my concerns. Of dealership, especially Ali the service manager. Always takes the time to go over my concerns. More

by gminnillo58 Verified Customer Verified Customer

Report | Print

Service was slow, 2 service reps but you HAD to use the rep that took your car, although the other rep had no line and your car was ready? Awkward! rep that took your car, although the other rep had no line and your car was ready? Awkward! More

by tomvallis08 Verified Customer Verified Customer

Report | Print

Pleasant to work with and they do a good job. Nice waiting area with coffee. Nice waiting area with coffee. More

by Peanutoney Verified Customer Verified Customer

Report | Print

I was very disappointed with the service agent Neil in the service department. He didn’t return phone calls. He never contacted me when my car was finished and ready to be picked up. But to lie and try an the service department. He didn’t return phone calls. He never contacted me when my car was finished and ready to be picked up. But to lie and try and tell me he left a message when no message or phone call was ever made to me. I had just bought a New Chevy Truck at Palm Chevrolet so I decided to have my corvette serviced there, but the service I received from Neil was unsatisfactory. He wouldn’t even check me out when I came to get my car. He was too busy talking on the phone with a personal conversation about getting work done at his house. But I must say that Francesca Osorio & Neil Mackey were very helpful and provided great service and because of these two I will be bring ( 2006 Corvette, 2022 GMC Arcadia & 2026 Silverado truck) 3 of my vehicles to Palm Chevrolet for service. I will make sure to never use your service guy Neil and ask for Francesca to help me. Thank you Ronald & Patricia Simko More

by Gwynn1 Verified Customer Verified Customer

Report | Print

Worst dealership experience ever! 12/30/25 We knew which car we wanted and scheduled it to be ready (we live an hour away). It was there right on time and didn't take long to look it 12/30/25 We knew which car we wanted and scheduled it to be ready (we live an hour away). It was there right on time and didn't take long to look it over and agree we wanted it. But when the financing started, the nightmare began. The dealership had added on $3000 from their online price (which quoted that it has included everything). It took them several hours to agree to cut SOME of that cost off, so they never would honor their original quote. Then the loan officer wouldn't let us use our own bank (which he gave some weird reason that our bank later told us should not have been a problem) AND using their financing he wouldn't give us options for different rates, even though our bank was 0.5% cheaper. We should have walked out several times, especially since we had our toddler and baby with us, but we really wanted this car and we kept thinking we've already come this far (thank you sunk cost fallacy). Overall it took 5 hours (not exaggerating), but the nightmare isn't over. When we got home (an hour away) apparently the car had a bunch of check engine light codes that magically popped up. Turns out there were like 30 codes. We called the sales man (Brandon) and asked about it, he said since it's under warranty it shouldn't be an issue to get it fixed. That night we pulled up the flash drive of documents they give you (no way to verify you have everything before you leave since it's on a flashdrive) and the warranty paperwork wasn't on there. Well my husband took the next day off work to go back up to the dealership by himself and get this fixed. He talked to the loan officer originally, since Brandon wasn't there, and asked for the warranty paperwork and was told such document doesn't exist and that any Chevy dealership will just have the car and warranty in their system. So my husband walked the car to the service center and they didn't see a warranty on file. Obviously my husband decided to talk to a manager at this point. He spoke to the general manager and the sales manager. They somehow found the warranty paperwork for us and the service department magically got the codes to go away. But we were very frustrated about our wasted time. The sales manager agreed to sending us a $200 check in the mail to compensate us for our time. I gave it a month and the check still hadn't showed up so I called back and spoke to Jason the manager who said he would talk to the accounting department that day and get it issued. It is now 2 weeks later and we still haven't received the check. Also the loan officer had originally told us Palm Chevrolet was going to pay the $100 fee that Campus financial charges for setting up the loan, but he lied because it was just rolled into the loan. And unfortunately we never got that in writing so there's nothing we can do about it. We HAVE contacted them and they don't care about making it right. We've talked to Jason the sales manager several times and he keeps saying he'll call the accounting department and have our check issued but that still hasn't been done. And since it's taken us so much work to even get them to make amends at this point it doesn't feel like they are. Don't believe the responses from Palm for the negative reviews (it's probably just AI and not a real human anyway) they DON'T want to make things right, just don't buy a car from them in the first place! More

Report | Print

Clean, friendly, good customer service but the wait of 1. 5 hours for oil change seems excessive. 5 hours for oil change seems excessive. More

by ljlanier067 Verified Customer Verified Customer

Report | Print

Angel Beauchamp is the Most Knowledgable Salesman that I ever had the Privilege of meeting and he is Very Polite and Courteous Too , Thank You . ever had the Privilege of meeting and he is Very Polite and Courteous Too , Thank You . More

Report | Print

Took 2 hours for an oil change. Service advisor never explained any recommendations. Was serviced under my maintenance agreement. I still have 8 more free changes under my contrac Service advisor never explained any recommendations. Was serviced under my maintenance agreement. I still have 8 more free changes under my contract. After getting home I received a message that my car was ready and saying that I owe $44. I got screwed big time on this purchase and after my service contract is met I will not be returning to Palm Chevrolet for anything. More

by natmellenthin05 Verified Customer Verified Customer

Report | Print