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Francisco Jimenez
28 Reviews
28 Reviews
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28 Reviews of Francisco Jimenez
October 07, 2025
Early for pick up and return. Absolutely love not having to sit in a showroom. Will probably buy my next truck from them because of the customer service. Absolutely love not having to sit in a showroom. Will probably buy my next truck from them because of the customer service. More
by EKUESTER
Verified Customer
September 24, 2025
Paid $800 for a diagnosis No repairs made Rep never called when he said he would I would have to call him He assured me that the insurance would cover the repairs They didn't called when he said he would I would have to call him He assured me that the insurance would cover the repairs They didn't More
by SEADOG52
Other Employees Tagged: Francisco Jimenez
September 17, 2025
Welcoming and they did what was needed, and I won’t go to the Lincoln dealer again! the Lincoln dealer again! More
by joeygsgirl
Other Employees Tagged: Ethan Sherrett
September 16, 2025
The service was done professionally with excellent communication from Francisco on the progress and results. The service was finalized with a detailed report of the multipoint inspection with much app communication from Francisco on the progress and results. The service was finalized with a detailed report of the multipoint inspection with much appreciated recommendations. More
by JimDeb
Other Employees Tagged: Dave Low, Keith Trowbridge, Kiley Knighten
September 16, 2025
The service performed was fine. Didn't like being told I needed work that I don't really need. There is a terrible BO problem in the service office where you check in your vehicle. Didn't like being told I needed work that I don't really need. There is a terrible BO problem in the service office where you check in your vehicle. I couldn't work in that environment. This is not the first time I have experienced the terrible smelling BO problem in that room otherwise I would not have mentioned it. More
by BRENTGOLFER4
September 04, 2025
Everyone was very helpful. The Parts Department helped me find the weatherstripping I need for my tailgate. Thanks The Parts Department helped me find the weatherstripping I need for my tailgate. Thanks More
by Eburgex121
Other Employees Tagged: Ethan Sherrett
September 02, 2025
Service got me in quick and Ethan was his usual efficient self best service dept in town self best service dept in town More
by RCHAPMAN4
Other Employees Tagged: Freddy Rodriguez, Keith Trowbridge, Jeff Kiehn, Kayla Lambert, Kolten Heck, Kiley Knighten, Ethan Sherrett
August 25, 2025
Great service and communication throughout the process. Extra help picking up and returning vehicle to me was an exceptional benefit! Thank you so much! Extra help picking up and returning vehicle to me was an exceptional benefit! Thank you so much! More
by BSTOKER509
Other Employees Tagged: Kayla Lambert, Kolten Heck, Kiley Knighten
August 14, 2025
The service performed and my service advisor were both great. Issues with trying to call in to get service update. The associate on the phone was very short and somewhat rude telling me without the last f great. Issues with trying to call in to get service update. The associate on the phone was very short and somewhat rude telling me without the last five of the Vin she could not help me due to the number of fleet vehicles that have been serviced at your location. Because you had the vehicle in your possession, it was difficult for me to track down the last five of the van. This caused a delay in getting any kind of service update. The reason I call for a service update is so I could nudge my fleet department. If there was something needing to be approved so we could continue with the service. The attitude I received on the phone was somewhat harsh And in my opinion on warranted given, I was trying everything within my means to provide the information needed to get any kind of update on my vehicle. It’s called customer care for a reason and there could’ve definitely been more Care and consideration given at the time of my call. More
by ELLEN.ATCERTON
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