Franco Lanese
Franco Lanese at Ken Ganley Subaru Wickliffe

Franco Lanese | Page 5

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

Contact Me
5.0
76 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

13 yrs, 8 mos

5.0

76 Reviews

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76 Reviews of Franco Lanese

April 20, 2023

Dealership Rating
Employee Rating

good communication throughout process. Felt the radiator flush was bit steep. Car was returned cleaned and repaired. Overall I choose to maintain my car with your dealership for the care t More

by CAVSCHEF1641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Michael Campoletti , Larry Clement

Apr 24, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with the care of your vehicle! We appreciate your feedback and look forward to serving you again next time!

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2023

Dealership Rating
Employee Rating

i had may vechicle serviced without a appointment and within the estimated time. great job More

by RICHARDGOZELANCZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for visiting Ken Ganley Subaru Wickliffe, Richard! We appreciate you taking the time to share your experience and hope to see you again in the future!

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

April 20, 2023

Dealership Rating
Employee Rating

Place is very clean, everyone Sean to work great together , a nice experience for me. More

by JOEKOLENCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher , Phil Almas

Apr 21, 2023

Ken Ganley Subaru Wickliffe responded

Thank you, Joe! We're so proud of Sean and the team for making this a five-star experience! - Ken Ganley Subaru Wickliffe

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

April 06, 2023

Dealership Rating
Employee Rating

The service department at Ken Ganley is top notch. They are well organized, kind and honest More

by Lashcroft
Recommend Dealer
Yes
Apr 08, 2023

Ken Ganley Subaru Wickliffe responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2023

Dealership Rating
Employee Rating

Attentive listening, clear explanations and solid advice have been distinctive features in my dealings with Jason Caja. More

by jkelley61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Erica Caja

Mar 27, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Mar 27, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2023

Dealership Rating
Employee Rating

A very easy, efficient and good maintenance service. They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! More

by nancymcdonaldconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Ken Ganley Subaru Wickliffe responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Feb 08, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2023

Dealership Rating
Employee Rating

Have been with this branch for a while. They are trustful and professional. I would recommend to any subaru owners. More

by SubaruLife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Erica Caja, Sam Velez, Michael Campoletti , Serge Akilimali, Phil Almas, Larry Clement, Lourdevic Delva

Jan 11, 2023

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Jan 11, 2023

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 30, 2022

Dealership Rating
Employee Rating

The service department staff are polite, professional and were well prepared for my service visit. They were fully aware of the vehicles service history. Their forecast for the required maintenance was accu More

by Mandthilston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Jan 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

October 15, 2022

Dealership Rating
Employee Rating

Franco was very professional , courteous and efficient. His interest in care and taking care of my vehicle was very much appreciated. I highly recommend Franco and Ganley of Wickliffe. More

by Ra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Ken Ganley Subaru Wickliffe responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We hope you continue to choose us for all your automotive needs! Take care!

June 06, 2022

Dealership Rating
Employee Rating

I had a great experience working with Chrissy Faught. She was friendly, knowledgeable and caring! More

by joannek42150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Swansinger, Crissy Faught

Jun 06, 2022

Ken Ganley Subaru Wickliffe responded

Thanks for the 5-star rating! We appreciate your review very much. - Ganley Subaru East

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