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Franco Lanese

Overview Reviews (79) Inventory (282)

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Franco Lanese

Franco Lanese | Page 5

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.8

79 Reviews

Overview Reviews (79) Inventory (282)

Dealership Experience

10 yrs, 2 mos

Industry Experience

14 yrs, 1 mo

4.8

79 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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79 Reviews of Franco Lanese

April 30, 2023

Dealership Rating

Employee Rating

They provide consistency great service, I will only take my car there. You won’t be sorry when you go there. my car there. You won’t be sorry when you go there. More

by SJEWLIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

April 30, 2023

Dealership Rating

Employee Rating

Great service as usual. This place really takes care of their customers. Thanks again Subaru Wickliffe sales and service. This place really takes care of their customers. Thanks again Subaru Wickliffe sales and service. More

by SWANSINGER24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Hatcher, Jason Caja , Serge Akilimali, Michael Campola, Lourdevic Delva, Jim Gentile, Rich Llyod, Dario Miocic, Mike Swansinger

May 02, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2023

Dealership Rating

Employee Rating

Awesome team, swift response, immaculate service, dependable, clean premises, not to forget good coffee in the waiting area. dependable, clean premises, not to forget good coffee in the waiting area. More

by SURYA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 25, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Ken Ganley Subaru Wickliffe and look forward to seeing you again next time!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Surya, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Subaru Wickliffe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 20, 2023

Dealership Rating

Employee Rating

good communication throughout process. Felt the radiator flush was bit steep. Car was returned cleaned and repaired. Overall I choose to maintain my car with your dealership for the care t Felt the radiator flush was bit steep. Car was returned cleaned and repaired. Overall I choose to maintain my car with your dealership for the care taken, service record and hopefully this will be of value whenever I decide to trade it in. More

by CAVSCHEF1641

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Michael Campoletti , Larry Clement

Apr 24, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with the care of your vehicle! We appreciate your feedback and look forward to serving you again next time!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2023

Dealership Rating

Employee Rating

i had may vechicle serviced without a appointment and within the estimated time. great job within the estimated time. great job More

by RICHARDGOZELANCZYK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 21, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for visiting Ken Ganley Subaru Wickliffe, Richard! We appreciate you taking the time to share your experience and hope to see you again in the future!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

April 20, 2023

Dealership Rating

Employee Rating

Place is very clean, everyone Sean to work great together , a nice experience for me. , a nice experience for me. More

by JOEKOLENCIK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Hatcher , Phil Almas

Apr 21, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you, Joe! We're so proud of Sean and the team for making this a five-star experience! - Ken Ganley Subaru Wickliffe

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

April 06, 2023

Dealership Rating

Employee Rating

The service department at Ken Ganley is top notch. They are well organized, kind and honest They are well organized, kind and honest More

by Lashcroft

Recommend Dealer

Yes

Apr 08, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2023

Dealership Rating

Employee Rating

Attentive listening, clear explanations and solid advice have been distinctive features in my dealings with Jason Caja. have been distinctive features in my dealings with Jason Caja. More

by jkelley61

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Caja , Erica Caja

Mar 27, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Mar 27, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We hope you continue to choose us for all your automotive needs! Take care!

February 07, 2023

Dealership Rating

Employee Rating

A very easy, efficient and good maintenance service. They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! They have good records and do not do more than needed. In and out in very reasonable time. Very comfortable waiting area and good coffee! More

by nancymcdonaldconnell

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 08, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Feb 08, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2023

Dealership Rating

Employee Rating

Have been with this branch for a while. They are trustful and professional. I would recommend to any subaru owners. They are trustful and professional. I would recommend to any subaru owners. More

by SubaruLife

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Sam Velez, Michael Campoletti , Serge Akilimali, Phil Almas, Erica Caja, Larry Clement, Lourdevic Delva

Jan 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Jan 11, 2023 -

Ken Ganley Subaru Wickliffe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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