Franco Ruffolo | Page 2

Highly Recommend --- No B.S. I purchased a 2014 Madza 3 i Grand Touring in June 2014 from Biggers Mazda. I had been to a few other places and being a young woman purchasing her I purchased a 2014 Madza 3 i Grand Touring in June 2014 from Biggers Mazda. I had been to a few other places and being a young woman purchasing her first new car, I had a lot of trouble everywhere I went....except Biggers Madza in Elgin. I walked in, told Franco exactly what I wanted and told him if he didn't have it, not to bring me anything else to test drive because I'm not interested in wasting even MORE of my time today having just been at Napleton's Schaumburg Mazda for 3 hours negotiating prices on the wrong vehicle. But this isn't their review. At Biggers Mazda, Franco listened and respected my request. He talked me through some different options of the car I was looking for and I was done within the time frame I gave him when I walked in the door. I walked out of a few dealerships that day and Biggers was the first one to present me with a relatively fair price with the first offer. That spoke volumes to me. Everyone was friendly and genuine without acting like they worship the ground I walk on. The manager (Ron, I believe) was very straight forward with me and didn't do the whole, "oh you're in luck, we have this special coupon you can have if you sign today" B.S.. The person who took me through finances and my warranty (Chuck) was very genuine and listened to my needs and was able to accommodate them with the special insurance package by making some adjustments. My one area for improvement which is more about the car itself, than the dealership, is that within a week of having the car the monitor screen wouldn't wouldn't always turn on when I started my car. I told them this was happening and that I expected it to be looked at since it only had 20 miles on it by this time, and since the camera worked when I brought it in a week later, they said to bring it back if it does it again. It still malfunctions but usually fixes itself within 30 minutes of driving so I've never made it to the dealership with it still broken, but it really makes the rear view camera pointless if it won't work when I turn my car on to back out of my parking spots. I am disappointed that this is the case and that they weren't going to look at it to see if they could find the problem. Now it has been 3 months, and I received an email from my car dealer, Franco reminding me of my first free oil change appointment. I appreciate that it wasn't an automated email from the company. Overall, it was an excellent experience and I feel confident that when I go to purchase another vehicle in the future, I will definitely be going back to Biggers Mazda in the future. More

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Responsive and professional sales staff In spite of all my research while shopping for my first new vehicle, when I thought about negotiating (especially for the price I was shooting for) I In spite of all my research while shopping for my first new vehicle, when I thought about negotiating (especially for the price I was shooting for) I was terrified. But Franco defied all car salesman stereotypes. He didn't rush me, was very calm and ended up getting me a price I never expected I would actually walk away with. Biggers took my trade in for a fair value to boot. I was more than satisfied with my experience and would recommend this dealer to anyone looking to get a fair price. More

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Helpful, no pressure, friendly, informative! Very good experience. Franco took a great amount of time working with us to find a car to our specs. In the end we purchased one with everything we wanted off experience. Franco took a great amount of time working with us to find a car to our specs. In the end we purchased one with everything we wanted off the lot. I believe we got a great trade-in value! franco also took time to show me everything about the car, I was driving a car with no extras and purchased one the nav., Bluetooth, Sirius radio.....so much technology I wasn't use to. Beautiful vehicle that I'm going to have fun driving and have confidence it will be very reliable for years to come! I gave the ratings I did because I was very pleased with the experience. More

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Franco followed up my internet request for quote of best price in less than 24 hours. He was very precise in telling that he had the car and color that I was looking for in stock and gave me his best price price in less than 24 hours. He was very precise in telling that he had the car and color that I was looking for in stock and gave me his best price for the car and specific options that I wanted. I followed up with telling him that I'd like to come in at a specified time with my wife to close the deal. When we arrived he had the car ready for us to see and have my wife test drive. Franco was very thorough and knowledgable in the features of the car as he explained in a manner that my wife understood as well as things that only I understood as being a person more versed in the technology of the car. Franco was very attentive, listened well to what we were saying, and responded with full focus on educating us in the vehicle that we were about to buy. He was there waiting after we got out of the finance office to make sure we understood all the function of the vehicle that we now purchased. We left the dealership around 10 PM, an hour after his closing time. I'm an engineer and very technically oriented. Franco thoroughly impressed me as well as my wife who doesn't hardly know anything technically. All we can say is that we would recommend Franco to everyone looking for a great experience in looking at or buying a Mazda vehicle. More

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Our family just purchased our third Mazda from this dealership. As usual, we have received great service. We have always worked with the same sales consultant: Franco Ruffolo. Overall, it was a very dealership. As usual, we have received great service. We have always worked with the same sales consultant: Franco Ruffolo. Overall, it was a very positive car buying experience. More

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CX5 great car, great dealership. Franco and Brian were great! Price very reasonable. Would work with them again. The manager was great too (I hope he shows this to his mother) LOL :) great! Price very reasonable. Would work with them again. The manager was great too (I hope he shows this to his mother) LOL :) More

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After having my car totaled in an accident, I went to Biggers Mazda not knowing exactly what I wanted. The salesman was extremely helpful and knowledgeable without being overbearing or pushy. He was unde Biggers Mazda not knowing exactly what I wanted. The salesman was extremely helpful and knowledgeable without being overbearing or pushy. He was understanding and respectful of my time and my situation. He went out of his way to try to find me the vehicle that I wanted and ultimately sold me one that I'm VERY excited about and happy with. The manager was also very personable and respectful and never felt us feel pressured or insignificant. This is the third vehicle that I've bought from Biggers Mazda and fifth from the Biggers family of car dealerships and I've never been disappointed. More

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I have never bought a car on my own(without husband) so I was really in need of a confident team of people that I felt had my best interests at heart...this was Biggers'. I had not settle on the Mazda until was really in need of a confident team of people that I felt had my best interests at heart...this was Biggers'. I had not settle on the Mazda until Biggers' and knew after talking with them that I would be consider a part their family and an owner of a Biggers' Mazda. Everyone I have listed above went over and beyond to answer my questions. More

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My experience at Biggers Mazda helped make my first car purchase easy and relaxing. After test driving the Mazda 3-5 door, I knew that it was going to be the car that I was going to purchase. Franco was purchase easy and relaxing. After test driving the Mazda 3-5 door, I knew that it was going to be the car that I was going to purchase. Franco was very helpful in making sure that my experience was both informative and stress-free. He was very knowledgeable about the cars on their lot and helped me in making my choice of car. He was very friendly and made my first car-buying experience great! He made sure to sit down in the car with me and show me all of the features and how to use them. He was also very helpful in setting up my bluetooth device to sync with my new car! :) He made me feel very comfortable in making a very important decision, almost like he was an old friend. I was pleased with the pricing of my car and the deal that they made with me for my previous vehicle, that I traded in. I love my new Mazda and I was so pleased with my experience at Biggers Mazda. The staff was kind and friendly and it was very evident that they wanted our business together to be a good one, and it definitely was. I would absolutely recommend Biggers Mazda and Franco to anyone looking for a wonderful car shopping experience. More

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As a 22 yr mini-van veteran, I was excited to purchase the Mazda CX-5 for the next phase of my life! Biggers Mazda helped make the process a positive experience. We worked with Brian, Franco and their s the Mazda CX-5 for the next phase of my life! Biggers Mazda helped make the process a positive experience. We worked with Brian, Franco and their sales manager, Bill . New cars have a lot of technology that I was unfamiliar with and Brian and Franco were very helpful and patient with my many questions. Also had one dealing with service dept to install some extras we had purchased and they were courteous to deal with as well. We would recommend Biggers Mazda to our friends and family. Zoom zoom zoom! More

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