Frank Acampora | Page 3

As soon as I arrived, Ricky was already outside waiting for me, and I immediately felt rushed throughout the entire process. I asked him twice about the remote start feature in the app and where to find it for me, and I immediately felt rushed throughout the entire process. I asked him twice about the remote start feature in the app and where to find it, and his response was simply, “Yeah, it should be on there,” without offering any real guidance or assistance. Anytime I had a question he was not around. He did not take the time to go through the vehicle features with me, and overall I felt like just another number rather than a valued customer. It also seemed as though he had other customers waiting, which made the experience feel hurried and impersonal. Additionally, I later learned that another Nissan dealership offered me the same vehicle for $30 less per month. Because I felt rushed and pressured, I did not have the opportunity to fully consider my options and now feel disappointed with my decision. Rick was not very personable, and the interaction felt focused only on a quick test drive and discussing numbers rather than providing a thorough and supportive customer experience More

by Mmladen95 Verified Customer Verified Customer

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My guy Donald did his best to work with me and he did a wonderful job. I’m very satisfied with him what I’m not satisfied with is that you guys don’t have car rentals when you keep somebody’s car for xxxx wonderful job. I’m very satisfied with him what I’m not satisfied with is that you guys don’t have car rentals when you keep somebody’s car for xxxx near a month and that’s wrong you should have a car rental for people like most dealerships do that’s why you only got four stars. More

by Elisia Spivey Verified Customer Verified Customer

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Fantastic experience! ! Highly recommend!!The team did an amazing job. Brendan went above and beyond for me. Ed was very knowledgeable, no pressure, great communication. I ! Highly recommend!!The team did an amazing job. Brendan went above and beyond for me. Ed was very knowledgeable, no pressure, great communication. I will definitely recommend Napoli to friends and family. More

by cardosot1070 Verified Customer Verified Customer

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I was very happy with everything ty ! With my new car thank you once again With my new car thank you once again More

by DAVE339092 Verified Customer Verified Customer

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Dealership was clean , people very cordial/friendly and knowledgeable Dealership was clean , people very cordial/friendly and knowledgeable. My sales professional Ron was fantastic knowledgeable Dealership was clean , people very cordial/friendly and knowledgeable. My sales professional Ron was fantastic More

by Rbaselice54 Verified Customer Verified Customer

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The sales man and manager were excellent. Very professional and helpful The people at Napoli made my experience very easy Very professional and helpful The people at Napoli made my experience very easy More

by David.stearns Verified Customer Verified Customer

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It was a quick and efficient process from test driving the vehicle to review reviewing financing options and ultimately purchasing the vehicle. the vehicle to review reviewing financing options and ultimately purchasing the vehicle. More

by tara.broccoli Verified Customer Verified Customer

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Efficient process with selecting a vehicle and purchasing the vehicle; our salesperson, Leon, was very easy to work with. Additionally, our financing experience was straightforward. the vehicle; our salesperson, Leon, was very easy to work with. Additionally, our financing experience was straightforward. More

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Leon was beyond wonderful, helpful and very kind and respectful. Napoli Nissan made car shopping a pleasant experience. respectful. Napoli Nissan made car shopping a pleasant experience. More

by berney54 Verified Customer Verified Customer

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Excellent Everyone was easy to work with from sales staff to business managers Great people to business managers Great people More

by GTO9 Verified Customer Verified Customer

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