Frank Adinolfi | Page 27

Frank was very professional and expedited the service for my 428l. Thanks again for the service. my 428l. Thanks again for the service. More

by PJKIDD Verified Customer Verified Customer

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Efficient check in, clear explanation of service to be done and cost associated, and the work was done in a timely manner. The waiting area was fine. Explanation of services done afterward was very clearl done and cost associated, and the work was done in a timely manner. The waiting area was fine. Explanation of services done afterward was very clearly done and the car was spotlessly clean inside and out when I drove away. More

by eric Verified Customer Verified Customer

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Scott Gately is the best! This is my 8th BMW bought with him. This is the best thing I ever bought. I just call him he knows exactly what I am looking for. Delivery was beyond This is my 8th BMW bought with him. This is the best thing I ever bought. I just call him he knows exactly what I am looking for. Delivery was beyond exceptional he makes you feel like family. Thanks again Scott always the best. More

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Great service as always. Thank you Frank. Everything handled perfectly and professionally and on time Thank you Frank. Everything handled perfectly and professionally and on time More

by CJGIANN Verified Customer Verified Customer

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Great service and great customer service. Employees respect customers including their time. Strongly recommend your dealership!!! Employees respect customers including their time. Strongly recommend your dealership!!! More

by gostin Verified Customer Verified Customer

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Extremely thorough with the diagnostics and repair. My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I guess they didn’t want to feel rushed diagnosing an intermittent check engine light issue. Check in was awkward. I had to wait for my advisor to get off a lengthy phone call just to check in so I could get back to work. Not sure why there’s only one person who could do that. And I had an appointment. Eventually someone else offered me an “express check in” form to fill out so I could get on the road. More

by deborahjryan Verified Customer Verified Customer

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I previously submitted a detailed review on my recent experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to it, but let me summarize my thoughts. As a loyal and very satisfied customer of Otto's since 1972, I was surprised and disappointed to see the change of ownership earlier this year. That said, most of the key personnel remain in place, so I'm prepared to maintain the status quo, especially since Frank has demonstrated his wisdom, courtesy, and professionalism on a consistent basis for over 20 years. My 5 Series is now entering its third decade, and it's clear Frank and his team of techs share my commitment to keep the Gray Ghost running as great as it looks. More

by JOHNDALLASBOWERS Verified Customer Verified Customer

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The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More

by mark.barnes Verified Customer Verified Customer

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The service is always a satisfying experience. Staff friendly and helpful. Washing my car is a nice amenity. Staff friendly and helpful. Washing my car is a nice amenity. More

by memmouse Verified Customer Verified Customer

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Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More

by lzelley74 Verified Customer Verified Customer

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