Frank Bachman | Page 19

I have been a customer for over a year and have experienced nothing but the best and most courteous service. Whenever I arrive to have my car serviced I am always greeted with a smiling employee. I experienced nothing but the best and most courteous service. Whenever I arrive to have my car serviced I am always greeted with a smiling employee. I like the fact that I can watch my car being serviced from a big picture window inside the waiting room which is really cool. One day while I was in the waiting area, Frank Bachman, the general manager came over to me, called me by name, and asked how everything was going. He came back a few minutes later and told me that my car would be ready in a few minutes (and it was). That made me feel special. Today Albert Donkor met me at my car and assisted in getting information about what I needed done to my car. He was very kind and professional. Although I was only there for an oil change he made me aware of other maintenance issues that I should be aware of which was very helpful and appreciated. It was good to see Barry Pugh today who assisted in the purchase of my Nissan Sentra last year. Whenever I'm there he always comes over to me with a great big smile and takes time to chat. Kudos to Fontanna Nissan Clarence (Clay) Drayton More

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The employees are very sufficient with their work and their customer service is amazing. Very knowledgeable and flexible by doing deals. Awesome with their work. :) their customer service is amazing. Very knowledgeable and flexible by doing deals. Awesome with their work. :) More

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The overall experience at Fontana Nissan was amazing. Our sales person Skander was very enthusiastic and knowledgeable about the vehicles. He was able to answer all questions concerning the vehicle. There wa sales person Skander was very enthusiastic and knowledgeable about the vehicles. He was able to answer all questions concerning the vehicle. There was no hassle with finance. I would definitely refer others to this dealership. More

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The people at Fontana Nissan were very helpful and curtious. My sales person skander took care of us . Mi experienza con Nissan fue de lo mejor una gran ayuda con Skander y de lo mas rapido end la co curtious. My sales person skander took care of us . Mi experienza con Nissan fue de lo mejor una gran ayuda con Skander y de lo mas rapido end la compra del carro mil gracias por sus atenciones :) More

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Great people, Great Place. I have purchase over 5 cars here. Very Positive transaction. Between Robert Anthony, Barry Pugh and Frank Bachman cant speak highly enough of these guys. Thank You!!!! here. Very Positive transaction. Between Robert Anthony, Barry Pugh and Frank Bachman cant speak highly enough of these guys. Thank You!!!! More

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This is the dealership to go to! For any car ( if they have it!). Quenna is excellent in sales. Very patient and informative. Frank, who is the dealerships GM is the best one I've seen in years! He makes have it!). Quenna is excellent in sales. Very patient and informative. Frank, who is the dealerships GM is the best one I've seen in years! He makes sure that everyone in his dealership is happy and well taken care of. He is on the floor all the time. Their "bottom line pricing" is great. Haggling with the price is at minimum. Then they are the only one giving an extended warranty for free! No joke! If anyone is looking for a new Nissan, Fontana Nissan SHOULD be your first stop! More

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FONTANA NISSAN IS AWESOME. IT ALL CAME DOWN TO JUST WANTING TO SEE THERE NEW VEHICLES. BUT THERE CUSTOMER SERVICE DRAGED ME IN FOR A SIGNASURE. THANKS FOR THE GOOD DEAL FONTANA NISSAN. WANTING TO SEE THERE NEW VEHICLES. BUT THERE CUSTOMER SERVICE DRAGED ME IN FOR A SIGNASURE. THANKS FOR THE GOOD DEAL FONTANA NISSAN. More

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went in to service my car drove , drove out with a brand new car. salesperson Chris Jensen went above and beyond during my car buying experience. he went into extreme detail in describing every option in m new car. salesperson Chris Jensen went above and beyond during my car buying experience. he went into extreme detail in describing every option in my new car, and he did not stop once the deal was made....he took the time to connect my Bluetooth , even set my presets on my radio.... now THATS what I call service. More

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I recieved a cold call from Fontana Nissan asking if I would like to trade my current truck in, with no money down, for a new truck of equal or greater value....although skeptical, I said yes and made an would like to trade my current truck in, with no money down, for a new truck of equal or greater value....although skeptical, I said yes and made an appointment for the following Sunday. I showed up Sunday, certainly not expecting the phone call to be valid at all, I mean, when have you ever been able to trust what's coming out of the call center? When my fiance' and I arrived on Sunday we were greeted happily at the door and didn't get rushed by a bunch of Salesmen (which was quite a relief), but were warmly welcomed by an associate at the door and Mr. Frank Bachman. After our entry, we were paired with Edwin Nunez, which was very easy to talk to and made the waiting much less obvious (another refreshing change of pace). Not too long after we were greeted by Marlon Matthews who has a polished approach and an easy to get a long with dimeanor. He asked us what we were looking to get into, what we had etc., etc. We did quite a bit of back and forth, the financial aspect of getting us into a better truck, with lower payments (my credit score was quite a bit higher than previous, so not an impossible task) and more amenities I think was a tough pill to swallow. We actually got really close (within $3) of our target montly payment, and the truck was well beyond what I was currently in, so the team did quite well, I'd like to give Marlon all of the credit because he's so xxxx cool, but I understand there are more moving pieces in the automotive sales industry than just the individual that is performing the sale. So, we had to leave because it was getting too late to stick around. The very next day, they came through with what I was asking for. Point of note, Edwin spent about 6 hours driving to other dealerships to make this happen. So, I tried to make it a little more reasonable by lowering my expectations, I was willing to go with a lesser model, but a slightly higher trim package, although I still needed the payments to be at or lower than my current (this is because Nissan had already sent me a letter stating I can refinance and drop quite a bit off my payments). After all was said and done, they provided me with a truck that had was I was asking for, and the payments were where I needed them to be. When I went into the finance department I expected to be squeezed for a couple bucks more a month. This is pretty standard practice, there's a lot more money to be had if you roll it up into the contract so the APR can do it's thing. But Richard Padilla was up front, completely honest and actually discussed my options with me to decide whether I truly needed those options or not, very cool. The process was pretty quick since most of the contractual signing took place via digi-pad. It must be something in the water over there at Fontana Nissan, these guys are professional, courteous and helpful...not a common scenario at dealerships. I did not experience any pressuring, attitude, sneaky conversations, APR creep didn't happen and we were even given full size, brand name ice cream cones. Yes, I would go there again. Yes, I have told people about my positive experience and yes, I would recommend coming here for all of your automotive purchases, if you like the Nissan product line. My Nissan Team: Edwin Nunez, Marlon Matthews, Richard Padilla and of course Frank Bachman. More

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Purchased vehicle from back lot, Gave a quick once over, drove. Nice car, sounded good. Very quiet. Since Used, expected dings and scratches. Since was on back lot, not detailed. Had car for two days f drove. Nice car, sounded good. Very quiet. Since Used, expected dings and scratches. Since was on back lot, not detailed. Had car for two days for detail and had to leave and come back next day as detail was unacceptable. Some deep scratches were not blended properly and gum on back console under window was not removed. They did repaint both front and back bumpers. Windshield had pits, cracks which were repaired. AC had to be charged. As with any dealership, a purchase just seems to take to long sometimes. Come at you with a credit app. right up front and ask you to fill out even if you are willing to pay cash. No dealership should ever assume you are going to finance. Some people have money to buy on the spot with cash and should not be hassled with all the back and forth. Sales person was nice and friendly but when mentioned about bad blending on paint, promptly said I don't drive Mazda. Paint is paint, regardless of what brand, make, and or model it is on. Service should be a little more diligent in detail if someone buys from back lot. Needless to say, I bet they were glad to see us leave a somewhat happy customer. I still think some scratches should have been dealt with. Frank, GM, did not seem to be to happy to see us a third time. Everyone treated us well. The dealership is clean, the credit/wait area is large enough to handle several customers without running into each other or having the backs of chairs bump each other. Employees take turns as door greeter. Though they have cold water(barely) from dispenser, bottle water would be better from a large cooler of some type. Overall, I give it 4 stars. More

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