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Frank DiCostanzo
Frank DiCostanzo | Page 2
Service Manager
Colonial Volkswagen of Medford
340 Mystic Avenue
Medford, MA 02155
500 Reviews
500 Reviews
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500 Reviews of Frank DiCostanzo
February 20, 2026
I have been coming to this dealership for years, because I purchased my vehicle from here. My personal experience has been far less then good. They have missed important details more than once, and they hav I purchased my vehicle from here. My personal experience has been far less then good. They have missed important details more than once, and they have behaved poorly and unprofessionally when I've interacted with them. More
by m_
Other Employees Tagged: Frank DaSilva , Rusty Hogan, Dan
February 19, 2026
Always easy to work with, very friendly, accommodating. They get you right in when you have an issue They get you right in when you have an issue More
by c_new
Verified CustomerOther Employees Tagged: Frank DaSilva
January 23, 2026
Excellent communication and properly set expectations for the cost of the fix. Done quickly and cleanly. the cost of the fix. Done quickly and cleanly. More
by Maprem
Other Employees Tagged: Frank DaSilva
January 09, 2026
Another local dealer didn't want to process my ID. 4 software update due to issues they had with other cars. Colonial just got the job done, and quickly without error. What's more, the service rep ki 4 software update due to issues they had with other cars. Colonial just got the job done, and quickly without error. What's more, the service rep kindly picked up a part I had ordered and paid for online (the Tesla NACS adapter) and put it in my vehicle so I could pick up my car after service had closed for the day. In sum, it was great service and treatment. More
by liebman.andy
Other Employees Tagged: Eric Sanders, Frank DaSilva
January 08, 2026
Had an appt for a recall. Got there said they gave part to someone else. Made a 2nd appt. Got there was told again they didn't have it. Was told a manager would reach out to m Got there said they gave part to someone else. Made a 2nd appt. Got there was told again they didn't have it. Was told a manager would reach out to me on Monday, its now Thursday, haven't heard from anyone. Unacceptable! More
by JOY.HIRSCHFELD
Other Employees Tagged: Frank DaSilva
January 07, 2026
Knowledgeable, helpful and personable staff. Can take a while but the waiting area is nice Can take a while but the waiting area is nice More
by JACKIETAD
Other Employees Tagged: Frank DaSilva
December 30, 2025
Both Frank's helped with my 4th flat tire. In and out within the days time. In and out within the days time. More
by jjaynes1165
Other Employees Tagged: Frank DaSilva
December 16, 2025
Frank DaSilva kept in touch during my car’s service and explained in detail what was going on with my vehicle. He was knowledgeable, professional and courteous, and I truly appreciated his excellent servic explained in detail what was going on with my vehicle. He was knowledgeable, professional and courteous, and I truly appreciated his excellent service. More
by Njboyle40
Other Employees Tagged: Frank DaSilva
December 10, 2025
Everything was explained to me from the time that I walked in to the time I picked up the car. walked in to the time I picked up the car. More
by charbenja
Other Employees Tagged: Frank DaSilva
December 02, 2025
Poor communication while my car was there. Zero transparency on the increase of actual cost vs. quote Zero transparency on the increase of actual cost vs. quote More
by mailforxhan
Other Employees Tagged: Frank DaSilva
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