Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 3

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
526 Reviews
4.7

526 Reviews

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526 Reviews of Frank DiCostanzo

July 10, 2026

Dealership Rating
Employee Rating

Well-organized and communicative folks at the desk and work done well and on time! More

by Kristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Jul 10, 2026

Colonial Volkswagen of Medford responded

Thank you for the five-star review. We’re glad our desk staff kept you informed and finished your Volkswagen Golf service on schedule. We look forward to helping keep your VW running smoothly. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 06, 2026

Dealership Rating
Employee Rating

The service center had openings available soon, gave a fair quote with a full breakdown, and were able to get the parts and do the repair I needed (broken door lock) by the next day. Car was returned rep More

by agnes77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Jul 06, 2026

Colonial Volkswagen of Medford responded

We’re delighted to hear our service team could schedule you promptly, outline the repair details, and complete the Volkswagen Jetta door lock fix by the next day while returning your vehicle in excellent condition. We look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 04, 2026

Dealership Rating
Employee Rating

They always take very good care of me. That's why I will go no where else. More

by SHANITAM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Jul 04, 2026

Colonial Volkswagen of Medford responded

It’s wonderful to know our team consistently takes great care of you. Thank you for your loyalty and we look forward to welcoming you back. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 18, 2026

Dealership Rating
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I would have given 5 stars but there was an Issue with Tire Pressure Sensor.This notification came on After I had my Tires rotated. More

by bbingham910
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, Frank DaSilva

Jun 19, 2026

Colonial Volkswagen of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure this doesn't happen again. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 16, 2026

Dealership Rating
Employee Rating

They seem to be honest and didn't try to upsell a bunch of needless stuff. They stuck to what really needed to be done, even though I told them to look for any other problems on this long neglected car -- More

by phreaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Jun 16, 2026

Colonial Volkswagen of Medford responded

Thank you for recognizing our honest approach with your Volkswagen Golf. Frank and our team are glad we could focus on the repairs you requested without adding extras. We look forward to helping you down the road. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 02, 2026

Dealership Rating

Great customer service! Quick knowledgable responses to correcting my issue. Everyone I came in contact with listened to what I had to say and were highly professional. They More

by lori237.mcgrath
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Colonial Volkswagen of Medford responded

Thank you for your review. We’re happy our team listened closely and provided quick, professional service for your Volkswagen Tiguan. Frank is glad we could resolve your issue and deliver great results. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 29, 2026

Dealership Rating
Employee Rating

The see ice team at colonial is great , helpful, and easy to deal with . They do excellent work More

by ann.ferraro
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 29, 2026

Colonial Volkswagen of Medford responded

We’re delighted to hear about your positive experience. Our Volkswagen team was happy to provide helpful and thorough service on your ID. Buzz. We look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 01, 2026

Dealership Rating
Employee Rating

Greg, Kevin, and Kasey were amazing to work with! They all took the time to make sure I was a satisfied customer! They were super helpful and very easy to work with. I would highly recommend Colonial More

by jpwmerrick
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Frank DaSilva , Kasey Wilson

May 01, 2026

Colonial Volkswagen of Medford responded

It’s fantastic to hear Greg and Kasey made everything smooth and ensured you were completely satisfied. Thank you for recommending us to others shopping for a Volkswagen. We appreciate you trusting us with your Volkswagen Atlas and look forward to being of service again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 29, 2026

Dealership Rating
Employee Rating

Appointments are easy to make. We are taken on time. Staff explains what has to be down on the vehicle. More

by HDOMINGOS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Frank DaSilva , Marco Gomes is the best mechanic and very Knowledgeable.

Apr 29, 2026

Colonial Volkswagen of Medford responded

We’re glad that scheduling an appointment was easy and you were seen promptly. We’re happy our service team clearly outlined the work required on your Jetta. We appreciate your five-star rating. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 25, 2026

Dealership Rating
Employee Rating

All excellent no complaints Service is good Costumer service excellent Fast service Wait room very clean More

by santose325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Deivid Mauricio, John Mancini, Frank DaSilva, Ray Pedersolli , Jason Giacoppo, Jovan Moxley, Derek Pound, Stephanie Trevisone

Apr 25, 2026

Colonial Volkswagen of Medford responded

Thank you for sharing your positive experience with our service team for your Volkswagen Atlas. It’s wonderful to hear you appreciated the efficient service and found the waiting area clean and comfortable. We hope to assist you again with any future maintenance needs. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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