Frank Gargano
Frank Gargano at Executive Jeep

Frank Gargano | Page 3

Certified Service Manager

Executive Jeep

900 Universal Dr N
North Haven, CT 06473

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4.2
66 Reviews

Dealership Experience

23 yrs, 8 mos

4.2

66 Reviews

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66 Reviews of Frank Gargano

August 06, 2024

Dealership Rating
Employee Rating

Predatory pricing, charged for 5 hours of work when repair took 2.5 hours. Picked up car Friday on day 3 of having my car Monday evening leaving work my car completely dies , which is the originally is More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 10, 2024

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 10, 2024

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 31, 2024

Dealership Rating
Employee Rating

Please have more qualified people on Saturday for the difficult jobs. My issue was a locked up wheel lock was not coming off. Had to drop it off on the next business day and got it back at day’s end. More

by jrybaruk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alberto Bonet

Aug 01, 2024

Executive Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short this time. We will share your comments with our team, and we look forward to working with you again.

July 01, 2024

Dealership Rating
Employee Rating

Excellent service, expert technician ! ! Detailed explanation of work and wonderful report showing all aspects of the vehicle and its wear/issues to watch for future repairs More

by Clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Alberto Bonet , Gary Grote, Tyler J. Leopizzo

Jul 01, 2024

Executive Jeep responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

June 14, 2024

Dealership Rating
Employee Rating

Customer service is very good, mechanical issues are explained and details of work to be done and the cost is provided. More

by CJKERZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Alberto Bonet , Tyler J. Leopizzo

Jun 14, 2024

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

June 05, 2024

Dealership Rating
Employee Rating

Awesome experience as usual. Clean neat and professional No pushy service people and loved the video at the end , More

by STEVE-P71891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Alberto Bonet , Gary Grote, Tyler J. Leopizzo

Jun 06, 2024

Executive Jeep responded

Steve, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 14, 2024

Dealership Rating
Employee Rating

The sales representative very informative about the vehicle He gave me a good price that we could afford More

by grandyd1960
Recommend Dealer
Yes

Other Employees Tagged: Frank Gargano

Feb 14, 2024

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 13, 2024

Dealership Rating
Employee Rating

Started out rocky, but finished strong. Salespeople were a little slow in reacting to some requests I had made about prepping the vehicle, but all was made well by Kevin Reyes and group. More

by Alan155
Recommend Dealer
Yes

Other Employees Tagged: Frank Gargano

Feb 13, 2024

Executive Jeep responded

Alan, Thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again!

February 09, 2024

Dealership Rating
Employee Rating

Everyone was very helpful and made the experience an easy and pleasant one Everyone made us feel comfortable, answering any questions we had. More

by Lfusco02
Recommend Dealer
Yes

Other Employees Tagged: Frank Gargano

Feb 10, 2024

Executive Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 29, 2023

Dealership Rating
Employee Rating

The service department has always been very informative, professional and timely. Call you and let you know if you have problems very professional. More

by RFBFMMF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Stevens

Dec 30, 2023

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

December 12, 2023

Dealership Rating
Employee Rating

Frank Gargano didn't do anything for us. We leased a car. Not service No service More

by abruneau2009
Recommend Dealer
Yes

Other Employees Tagged: Frank Gargano

Dec 12, 2023

Executive Jeep responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Dec 13, 2023

abruneau2009 responded

We came back to executive after having a bad experience 3 years ago. Ariana and Donovan couldn’t have been any nicer. We were sure what we were going to do with our lease. In the end we leased a new Pathfinder, Donovan made the process easier than it was in the past. I would recommend him to anyone who needs assistance in buying or leasing a vehicle. Only issue I had was our car wasn’t detailed properly. My husband found multiple scratches that weren’t buffed out and the windows weren’t cleaned inside. He did call the next day to let the dealer know.

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