Frank Guerra
Frank Guerra at D'Arcy Hyundai

Frank Guerra | Page 17

Service Advisor

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

Contact Me
not yet
rated
190 Reviews

Dealership Experience

11 yrs, 10 mos

Industry Experience

11 yrs, 10 mos

not yet
rated

190 Reviews

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190 Reviews of Frank Guerra

May 31, 2019

Dealership Rating
Employee Rating

Radio was diagnosed incorrectly I was told that my radio needed to be replaced, and after replacing it the problems still occurred. Then I was told I’m wrong. More

by ALEXIS_NASUTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 01, 2019

D'Arcy Hyundai responded

Thank you for your feedback. I will go ahead and bring it up to our Service Manager to further discuss this matter and find a solution to the problem going on with your radio. We do apologize for any inconvenience this may have caused you. Please feel free to reach out to me directly if you may have any other concerns. Thank you. Isa Romero-Public Relation Manager D'Arcy Hyundai (815)409.4905

May 28, 2019

Dealership Rating
Employee Rating

Very attentive and eager to help Frank was so attentive and eager to help. Very friendly and patient. Will only bring my car to him and letting my family and friends know as well. Tha More

by ZAVALA_DEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2019

D'Arcy Hyundai responded

Thank you for sharing your D'Arcy Hyundai experience! We are always happy to help and are happy you enjoyed your quick, easy, and smooth service appointment. If you may need anything else, please do not hesitate to let us know. D'Arcy Hyundai

May 16, 2019

Dealership Rating
Employee Rating

Knowledgeable and friendly service My experience begins with the ease of scheduling my service online. I get either an email or text reminder. Dropping my car off the night before my ap More

by akafrosty5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wagner

May 23, 2019

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai story. We are happy you enjoyed your easy, quick, and efficient visit from beginning to end. We understand your time is extremely valuable and do our very best to maximize it. Please let us know if there is anything more that we can do for you now or later in the future. D'Arcy Hyundai

May 15, 2019

Dealership Rating
Employee Rating

They were very accomodating They were friendly & service was done right. They explained everything well & even gave a complimentary car wash. I will return again for service next More

by setina55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Nolan

May 23, 2019

D'Arcy Hyundai responded

Thank you for your business and trusting us with your baby (car). We are happy to take care of you and your vehicle needs. Thank you for sharing your D'Arcy Hyundai experience. We look forward to your next visit. D'Arcy Hyundai

May 14, 2019

Dealership Rating
Employee Rating

They went out of their way. They handled my situation professionally and went out of their way to help me and take care of me. I knew my car was in good hands. The paperwork was More

by Vera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wagner , Also the office girls who answered the telephone.

May 23, 2019

D'Arcy Hyundai responded

Thank you for your business and allowing us the pleasure of working with you and taking care of your vehicle needs. We are happy to help you and go above and beyond for you to ensure you are taken care of. Please let us know if there is anything more that we can do for you now or later in the future. D'Arcy Hyundai

May 14, 2019

Dealership Rating
Employee Rating

Recall Service Good customer service and work done in timely fashion. Waiting room was clean and comfortable. Reminders of appointment and follow up after service we More

by cameronbettin
Customer Service
Friendliness
Recommend Dealer
Yes
May 23, 2019

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience with our online community. Your business and feedback is important to us and we appreciate both. Here at D'Arcy Hyundai we do our very best to ensure you are taken care and that each visit is a pleasant, quick and easy one. D'Arcy Hyundai

May 14, 2019

Dealership Rating
Employee Rating

Respect Our salesperson Mike always makes us feel at home never pressured to make a decision. Thanks for making us feel at home. Thank you Darcy Hyundai. More

by Jersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Budzinski , Francisco Medina

May 23, 2019

D'Arcy Hyundai responded

Thank you for taking the time to stop into our dealership and allowing us the pleasure of working with you and earning your business. We are happy to hear you enjoyed your vehicle shopping experience with Mike B as well as our sales team. Congratulations! Please let us know if there is anything else that we can help you with now or later in the future. D'Arcy Hyundai

May 12, 2019

Dealership Rating
Employee Rating

Repair The repair was completed in a timely manner...Frank did a fine job with keeping me updated....The service department does a fine job...They are reason More

by Jack58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2019

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience with our online community. We are happy everything went as well as expected while you were here. We do our best to ensure you are take care of from the minute you drive into our service drive until you leave. Thank you for your business. D'Arcy Hyundai

May 10, 2019

Dealership Rating
Employee Rating

Recall & Service Visit Appointment was due to a recall. Other service needs were identified & addressed the same day. They were able to identify & repair the source of a pro More

by SG KING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2019

D'Arcy Hyundai responded

Thank you so much for sharing your D'Arcy Hyundai experience with our online community. We are happy we were able to resolve your vehicle recall quickly and efficiently to get you back on the road with your baby. If you should need anything more whether it'd be for sales or service, please do not hesitate to let us know. Thank you. D'Arcy Hyundai

May 10, 2019

Dealership Rating
Employee Rating

Quick excellent service I have always had GREAT service at D’Arcy motors for many years!! That is just one reason why my family keep coming back to D’Arcy for our cars!! Th More

by SHARNALS46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2019

D'Arcy Hyundai responded

Thank you so much for taking the time to stop into our dealership and allowing us to earn your business again. We are thankful to you and your family for your loyalty. We are happy everything went as well as expected while you were here. Thank you once again for taking the time to share your D'Arcy Hyundai experience and for your business. D'Arcy Hyundai

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