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Gareth Jones
Gareth Jones at Scranton GMC of Vernon

Gareth Jones

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.4
31 Reviews
4.4

31 Reviews

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31 Reviews of Gareth Jones

October 05, 2026

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Employee Rating

Efficient, communicative, helpful, courteous I am always very impressed by service team at Scranton Thank you More

by dawn.cm
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

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Oct 05, 2026

Scranton GMC of Vernon responded

Your kind words about the efficient, communicative, and courteous service on your Chevrolet Silverado 1500 highlight exactly what we aim for each day. Knowing we continue to impress you means a great deal to our service team.

October 04, 2026

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Employee Rating

Angelo good guy the dealership remains to be seen how helpful there are solving and trying to resolve my issue with my new 2026 canyon. Stay tuned More

by rrlg
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan McCann, Kayla Comarotti, Rob Brown, Angelo Banning

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Oct 09, 2026

Scranton GMC of Vernon responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 03, 2026

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Service department is professional and prompt. So far my two appointments have been satisfactory. Thanks More

by KARL.ZIROLLI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2026

Scranton GMC of Vernon responded

We’re glad your service appointments for your Sierra 1500 have been handled efficiently and professionally. Hearing that they met your expectations means a lot to our service team.

September 24, 2026

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Employee Rating

Treated profesionally and fair Thats all Enough said Now your aggravating me Leave me alone More

by RHAT180
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

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Sep 30, 2026

Scranton GMC of Vernon responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Scranton GMC of Vernon .

September 23, 2026

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Setting up the appointment was effortless. Service was great. The update only took 60 minutes as opposed to the 90 minutes that was expected. More

by RENTIGAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Sep 23, 2026

Scranton GMC of Vernon responded

Your mention of the update finishing in 60 minutes highlights our focus on efficiency. Knowing that scheduling was effortless and that our service met your expectations means a lot to our team. We look forward to assisting with any future service on your GMC Acadia.

September 22, 2026

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Great customer service and a good turnaround time for vehicle. Will definitely go back here More

by javier.vega23
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2026

Scranton GMC of Vernon responded

Knowing our fast turnaround and friendly service met your expectations is rewarding. We look forward to servicing your GMC Sierra 3500 again.

August 20, 2026

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Everyone from David and Rob in service to David and the sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and d More

by SALMOTTA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Frank Kern, Doug Freeman, Rob Brown , David Baeza - 5 stars and more

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Aug 20, 2026

Scranton GMC of Vernon responded

Your praise of our service and sales teams’ honesty and reliability means a lot to us. Rob and the rest of our team were pleased to back you up and complete the repair on your Jeep Wrangler JK Unlimited. Knowing you felt cared for and heard is truly rewarding.

August 16, 2026

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Employee Rating

It was easy to schedule an appointment and my car was serviced quickly and the staff was friendly and attentive. More

by MPOTAMIANOS87
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

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Aug 16, 2026

Scranton GMC of Vernon responded

Knowing that scheduling an appointment felt easy means a lot to our service department. Our team is pleased we could service your Cadillac LYRIQ promptly. Thank you for your kind words about our friendly, attentive staff and for the five-star rating.

August 10, 2026

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Employee Rating

Service Department is always amazing. Gareth was easy to work with and communicated everything along the way. I will always recommend Scranton for car purchase and service dept. The probl More

by jeravery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 10, 2026

Scranton GMC of Vernon responded

Knowing that our service department continues to impress and that Gareth kept you informed throughout the repair is truly rewarding. We’re pleased we could diagnose and fix the issue on your Chevrolet Silverado 1500 promptly. Your willingness to recommend our dealership and service department means a great deal to us.

August 03, 2026

Dealership Rating
Employee Rating

They charged me over $40 for miscellaneous charge or better term shop charge for a $380 bill oil change rotate tires air cleaner. I considered that $40 a departing gift I will never return to Scranton m More

by Alexgrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 07, 2026

Scranton GMC of Vernon responded

Alex, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this.

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