Gareth Jones
Gareth Jones at Scranton GMC of Vernon

Gareth Jones

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.1
15 Reviews
4.1

15 Reviews

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15 Reviews of Gareth Jones

May 28, 2026

Dealership Rating
Employee Rating

The last couple services I have needed they have made things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. More

by alinicolelib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Zeidenberg

Jun 03, 2026

Scranton GMC of Vernon responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 22, 2026

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Employee Rating

Great job nice people delivery and pick up excellent that’s all I’ve got to say in the subject More

by HTA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 22, 2026

Scranton GMC of Vernon responded

We’re delighted our team delivered excellent service on your Cadillac XT5 and made pickup and delivery seamless. Thank you for sharing your great experience and please let us know if we can assist again.

May 07, 2026

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Employee Rating

I Bought a 2021 GMC Canyon at Scranton motors with the very expensive GOLD warranty. When the truck needed a new AC compressor the warranty would only cover half the cost of the Compressor. I dropped t More

by Max485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2026

Scranton GMC of Vernon responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 03, 2026

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Employee Rating

Great group of people. ..willing to with the customer and to keep them informed on service. More

by wbn57
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

May 04, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 02, 2026

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Employee Rating

First off, spell my first name correctly. Leads me to wonder about the review totalit. More

by joseph.korotie
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 04, 2026

Scranton GMC of Vernon responded

Joseph, our customers are our top priority, and your feedback is greatly appreciated! All of us at Scranton GMC of Vernon are glad to have you as a customer.

April 29, 2026

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Employee Rating

Drove my truck there with a diagnosed sensor issue from olanders. They said I needed a new sensor. I paid them $1000 to install the new sensor. They called me when the job was done and said now my vehicle More

by DONTICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 03, 2026

Scranton GMC of Vernon responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

April 27, 2026

Dealership Rating
Employee Rating

Excellent service ! Caring service advisors and everyone was really friendly Scranton motors is excellent More

by Febllc
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Apr 27, 2026

Scranton GMC of Vernon responded

We’re thrilled Gareth and our service team made your Cadillac XT5 visit so positive. It’s great to know everyone was friendly and caring. Thank you for the five-star feedback.

April 23, 2026

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Employee Rating

Dealership was clean and well organized, service writer listened to my concerns and made notes in my file about my truck. More

by ladukedave
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Apr 23, 2026

Scranton GMC of Vernon responded

We appreciate you pointing out how clean and organized our facility was and that your service writer took the time to note your concerns. It’s great to hear we kept detailed records for your GMC so you can feel confident on the road.

April 23, 2026

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Employee Rating

Scranton installed my front license plate mount free of charge and in a timely manner. More

by CATHY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Scranton GMC of Vernon responded

We’re glad our team could install your Cadillac’s front license plate mount at no charge and in a timely manner. Thank you for the five-star review and for sharing your experience.

April 18, 2026

Dealership Rating
Employee Rating

I always have no issue there friendly and kind, The dealership is clean and comfortable most of all affordable with the service. More

by dojo50
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

Apr 18, 2026

Scranton GMC of Vernon responded

Delighted to hear our team was friendly and that the facility felt clean and comfortable. It’s great the service on your Buick Encore GX was affordable and met your expectations. We look forward to assisting you again.

1

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