Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 2

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
298 Reviews

Industry Experience

15 yrs, 3 mos

4.7

298 Reviews

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298 Reviews of Frank Kern

September 19, 2026

Dealership Rating
Employee Rating

Great communication, as always. Extremely clean environment and intelligent service advisors. I offered transportation, which was greatly appreciated and made the whole process supe More

by emschmidt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Sep 19, 2026

Scranton GMC of Vernon responded

Your praise of our texting feature highlights how we aim for seamless communication. Knowing you appreciated our clean facility and knowledgeable advisors means a lot to our service team. Our service department is pleased we could provide transportation to simplify service on your Cadillac Escalade.

September 07, 2026

Dealership Rating
Employee Rating

They have taken care of all the issues I had with my new car. They were able to get me loaner cars which is appreciated as I have a very busy schedule that requires my car. More

by AMYMARIEN
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Sep 07, 2026

Scranton GMC of Vernon responded

We’re glad the service on your GMC Acadia went smoothly and that our loaner vehicles kept you moving. Knowing that the loaner cars fit your busy schedule means a lot to our service team.

September 05, 2026

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Only 2nd time there. Great service staff. Was impressed that they had me meet with the actual person doing the work on my vehicle, so I could see for myself the problem More

by edp32552
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Boudreau

Sep 24, 2026

Scranton GMC of Vernon responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 22, 2026

Dealership Rating
Employee Rating

I think Scranton motors is a great place. This is the second time we have purchased a vehicle from them. Staff is friendly and the vehicles are great. More

by b.gentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave our salesman

Aug 24, 2026

Scranton GMC of Vernon responded

Thank you for choosing Scranton GMC of Vernon. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 21, 2026

Dealership Rating
Employee Rating

Anytime I have had service, they have been kind, helpful and honest. Everyone has been professional and I couldn't ask for better. Thank you! More

by ChristieM
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Aug 21, 2026

Scranton GMC of Vernon responded

Thank you for your five-star rating and your kind comments. We’re pleased to hear our team has been professional and helpful every time you bring your GMC Terrain in for service.

August 20, 2026

Dealership Rating
Employee Rating

Everyone from David and Rob in service to David and the sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and d More

by SALMOTTA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Doug Freeman, Rob Brown, Gareth Jones , David Baeza - 5 stars and more

Aug 20, 2026

Scranton GMC of Vernon responded

Your praise of our service and sales teams’ honesty and reliability means a lot to us. Rob and the rest of our team were pleased to back you up and complete the repair on your Jeep Wrangler JK Unlimited. Knowing you felt cared for and heard is truly rewarding.

August 18, 2026

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Employee Rating

Aways a pleasure getting service at Scranton! Showroom and service area always clean, well lit, with friendly employees. More

by Ajp0374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Scranton GMC of Vernon responded

It’s great to know that you enjoy servicing your GMC Sierra 1500 with us. Hearing that our showroom and service area feel clean, bright, and welcoming means a lot to our service team.

August 10, 2026

Dealership Rating
Employee Rating

I brought my truck in for an oil change they didn't bother to erase codes that keep showing up and didn't bother to fill anything vlije window wash etc not impressed More

by FARFROMUSEN
Recommend Dealer
No

Other Employees Tagged: Frank Kern

Aug 14, 2026

Scranton GMC of Vernon responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 26, 2026

Dealership Rating
Employee Rating

The service was very good. It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for More

by jcshiz53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2026

Scranton GMC of Vernon responded

Thank you for choosing us for your GMC’s first service. We’re pleased our team provided professional care and that your truck was ready when you needed it. We appreciate your trust and look forward to helping you again.

July 25, 2026

Dealership Rating
Employee Rating

A very good experience. Low pressure, very informative, and helpful. It was a pleasure buying a car there. More

by MIKEVOLODZKO
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Jul 25, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive experience. We’re glad our team provided helpful information in a low-pressure setting during your purchase. Thank you for choosing us, and we look forward to assisting you again.

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