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Frank Kern
281 Reviews
Industry Experience
15 yrs
281 Reviews
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281 Reviews of Frank Kern
May 20, 2026
I bought multiple vehicles from this dealership, you used to have good service writers, now all they care about is the bottom line. Frank preceded to lie to me with one price to get me into the dealership an to have good service writers, now all they care about is the bottom line. Frank preceded to lie to me with one price to get me into the dealership and the prices went up significantly once I was there, I'm very unhappy camper. Have a nice day Scranton motors More
by John Streiber
Verified Customer
May 17, 2026
This is my 3rd Cadillac from Scranton. No issues with any of them. I have had this one the longest by far. I had my grin brakes done in 2024 and after a few days I noticed a rubbing sound. No issues with any of them. I have had this one the longest by far. I had my grin brakes done in 2024 and after a few days I noticed a rubbing sound. I thought it was the from brakes and did not bring it back in. This year my tire pressure sensor went and I needed an oil change. I also requested that they check on the running sound. They called and told me that the sound was from the rear brakes and suggested I change the spark plugs as well. Also Cabin and Air filters. I passed on the Air filters but decided 10 years was a good time to change the Plugs. Agreed to the Rear Brakes even though it made no sense their explanation. If I have been hearing that noise sense they did the Front Brakes, but it was really the Rear Brakes, why didn't they tell me that when I had them do the from Brakes? This is the 1st time since 09 that I Austin the integrity of the Dealership in the Repair department. Now the cat runs fine, but I do not believe it was the Rear Brakes that were rubbing. Everyone else heard that noise in the front. That said, I do not see myself coming back again. More
by Michael
Other Employees Tagged: Frank Kern
May 11, 2026
Very accommodating, always pleasant to work with for service needs. Technicians do a great job. service needs. Technicians do a great job. More
by ALLISON_F_BAILEY
Other Employees Tagged: Robert Zeidenberg
May 09, 2026
Everything happened as it was supposed to. My oil change took an hour and 45 minutes, which is longer than I expect, But I don't think their online scheduling system had actually made an app My oil change took an hour and 45 minutes, which is longer than I expect, But I don't think their online scheduling system had actually made an appointment for me. None the less, Frank got me in and out and I left with a freshly washed truck. More
by rswanson330
April 27, 2026
Frank was outstanding to work with and very informative. He was great to deal with from scheduling the appointment to keeping me informed during the duration of the visit. Frank is an asset to the dealersh He was great to deal with from scheduling the appointment to keeping me informed during the duration of the visit. Frank is an asset to the dealership and is exceedingly polite. More
by todd.newhouse
Other Employees Tagged: Robert Zeidenberg
April 23, 2026
Dealership was clean and well organized, service writer listened to my concerns and made notes in my file about my truck. listened to my concerns and made notes in my file about my truck. More
by ladukedave
Other Employees Tagged: Gareth Jones
April 09, 2026
They were very friendly and accommodating. Was a difficult situation but handled it well. Thanks Was a difficult situation but handled it well. Thanks More
by visionland
Other Employees Tagged: Mike Conlon, Robert Zeidenberg
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