Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 10

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
263 Reviews

Industry Experience

14 yrs, 8 mos

4.7

263 Reviews

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263 Reviews of Frank Kern

July 28, 2024

Dealership Rating
Employee Rating

Great,great service but took too long for a lof and rotation but great service! More

by gregfor
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Mangene, Mike Conlon

July 23, 2024

Dealership Rating
Employee Rating

This dealership is worth the 1 hour ride! Very friendly and professional staff in both sales & service. More

by photo.arts
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 21, 2024

Dealership Rating
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Great service once again. Had an unexpected problem with my car which was promptly taken care of. More

by rakennedy52
Service Price Transparency
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Recommend Dealer
Yes

July 19, 2024

Dealership Rating
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Frank Kern is a great service advisor. I won't go to anyone else. The service department is always straight forward with any work I need done. More

by DARREN.OLDFORD
Service Price Transparency
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Recommend Dealer
Yes

July 17, 2024

Dealership Rating
Employee Rating

Very satisfied with the service & professionalism. ...car was spotless inside & out after the service. Beverly @ Scrantan Motors Vernon CT is a valuable employee!!!! More

by GKLEMBER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads

July 05, 2024

Dealership Rating
Employee Rating

Car was left with dirt around the door handle, actually scuffed in appearance. Seat was not returned to the preset position, and stereo channel was changed… not professional to making stereos adjustments d More

by j4teea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 12, 2024

Scranton GMC of Vernon responded

We are truly sorry, and we apologize for the oversight in returning your car in the condition you expected. We definitely should have done better, but please know that we value feedback like yours and have addressed these issues internally to ensure they are not repeated. If you would be willing to discuss this further, please reach out to us directly. Again, thank you for bringing this to our attention and have a great afternoon.

June 27, 2024

Dealership Rating
Employee Rating

Quick and attentive. I was given all the information that I needed, in a timely manner. Vast was washed and vacuumed upon leaving. More

by selah
Service Price Transparency
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Recommend Dealer
Yes

June 26, 2024

Dealership Rating
Employee Rating

James and the service team Frank and Beverly are great at taking care of us. More

by Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Mangene , Beverly Rhoads

June 21, 2024

Dealership Rating
Employee Rating

Nice job but had to go back so they could fix something they didn’t plug in when they did my recall More

by Kirk bolin
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Recommend Dealer
Yes

June 04, 2024

Dealership Rating
Employee Rating

Frank in service has been dealing with my car since I bought it over a year ago. He is great More

by Dabwilldoya
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Recommend Dealer
Yes
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