Frank Kern | Page 11

Very great experience. Best experience I've had at a service center, and I will never go back to my old service center! Came in for regular maintenance and an emission rec Best experience I've had at a service center, and I will never go back to my old service center! Came in for regular maintenance and an emission recall, had no hassle, friendly service, convenient location! More

by JessClay Verified Customer Verified Customer

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I recently experienced a severe vibration issue with my ATS and decided to take it to this dealership, thinking it would be the safest option. After explaining the problem, they performed some troubleshoot ATS and decided to take it to this dealership, thinking it would be the safest option. After explaining the problem, they performed some troubleshooting and told me that the issue was due to my tires. Following their recommendation, I replaced all four tires. However, after picking up the car and driving it on the highway for about 30 minutes, the loud vibration persisted. When I got home, I noticed a burning smell coming from the rear tires. I brought the car back to the dealership the next day and drove with a technician to help reproduce the issue. They then identified a loose front caliper as the cause. I drove the car for a few more days, usually for no more than 15 minutes at a time, but the vibration continued. Frustrated, I let the car sit for a couple of weeks before deciding to check the rear brakes myself. I discovered that the real problem was a stuck caliper pin, and the brake pads were completely worn out. I'm baffled as to how this dealership could miss such a critical issue, especially after inspecting the car twice. Their negligence put my safety at serious risk. I called the dealership to give them a chance to help rectify the issue. The representative I spoke to was reportedly on another call, so I left a message with a different rep who assured me that Frank would get back to me as soon as he was available. However, I never received a call back. The entire process is frustrating and exhausting. More

by Stephanemichael Verified Customer Verified Customer

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I highly recommend Scranton motors, it was the best dealer experience I have had in a very long time. very courteous. They took care of my warranty without any hassles ! I like that the service depart dealer experience I have had in a very long time. very courteous. They took care of my warranty without any hassles ! I like that the service department seemed to run very smoothly. The whole staff was very accommodating. More

by SEAWAIN Verified Customer Verified Customer

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The service team always does an outstanding job. I am very satisfied with the Scranton Service Team I am very satisfied with the Scranton Service Team More

by toombspchef Verified Customer Verified Customer

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Frank was able to work through the insurance repair issue and made consistent customer friendly decisions. He was able to balance the needs of both the customer and the dealership in a productive and forwar and made consistent customer friendly decisions. He was able to balance the needs of both the customer and the dealership in a productive and forward thinking manner. When good employees like Frank are trusted to find solutions instead of excuses, to work the problem and help the customer, you will get high levels of customer satisfaction, repeat business and customer referrals for days! More

by Jamison Boucher Verified Customer Verified Customer

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Very easy ppl at the dealership to do service with! Would recommend this dealership to anyone looking to buy or service their gmc Would recommend this dealership to anyone looking to buy or service their gmc More

by Cranegmc Verified Customer Verified Customer

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Too much diagnostics . Too high priced. Minor damage not reported to owner. Job not finished. Too high priced. Minor damage not reported to owner. Job not finished. More

by CALLMEPITA5 Verified Customer Verified Customer

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Great,great service but took too long for a lof and rotation but great service! rotation but great service! More

by gregfor Verified Customer Verified Customer

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This dealership is worth the 1 hour ride! Very friendly and professional staff in both sales & service. Very friendly and professional staff in both sales & service. More

by photo.arts Verified Customer Verified Customer

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Great service once again. Had an unexpected problem with my car which was promptly taken care of. Had an unexpected problem with my car which was promptly taken care of. More

by rakennedy52 Verified Customer Verified Customer

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