Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Frank Kern
Frank Kern at Scranton Cadillac GMC of Vernon
Refer Me

Frank Kern | Page 17

Service Advisor

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
186 Reviews

Industry Experience

12 yrs, 9 mos

4.7

186 Reviews

Write a Review

186 Reviews of Frank Kern

December 07, 2022

Dealership Rating
Employee Rating

Very Happy with their service! It's always great. Everyone is friendly and they are flexible with my schedule. More

by adgagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, James Mangene, Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Shawn Butler, Ashley Corey

Helpful
Report | Print

December 05, 2022

Dealership Rating
Employee Rating

Guy at the front desk was great. Excellent service, polite and friendly . Truck was brought in quickly and returned. More

by richhoward7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print

December 04, 2022

Dealership Rating
Employee Rating

Very thorough. Was courteous and able answer all my questions. Very professional. Explained the extra service necessary that day. More

by Rdusza01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print

December 03, 2022

Dealership Rating
Employee Rating

Customer service was excellent. Service team was professional and clean. Overall a very good experience More

by GUY.OUELLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Shawn Butler, Ashley Corey

Helpful
Report | Print

December 01, 2022

Dealership Rating
Employee Rating

Like that they take time hear you out and very prompted in doing there job. Your not sitting waiting all day and if it will take long they have a shuttle vehicle to pick you up or drop you off More

by Jaz625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads , Shawn Butler, Ashley Corey

Helpful
Report | Print

November 29, 2022

Dealership Rating
Employee Rating

They never told me that there was another problem with my airbags my light still on. I took a day off work and I thought it was going to fix that problem I would pay them for More

by Cstevenson543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley Corey

Helpful
Report | Print
Dec 01, 2022

Scranton Cadillac GMC of Vernon responded

Mr. Stevenson, I am so sorry about the miscommunication regarding your vehicle's airbags. Have you spoken with anyone regarding this additional issue with them? We definitely don't want to take any chances when it comes to such a critical safety component. If you have not already spoken to someone, I would be happy to have someone reach out to you. Or if you prefer, please give us a call at 860-872-9145 at your convenience and ask to speak with Mike Conlon, who is our service department director. Thank you for taking the time to provide your feedback, we appreciate it. Have a great day!

Dec 01, 2022

Cstevenson543 responded

No I haven’t spoke to anybody from the Cadillac dealership yet about my airbag problem

November 25, 2022

Dealership Rating
Employee Rating

Scranton Motors is has high levels of quality and service. They always follow through with their word. More

by mcgregor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print

November 20, 2022

Dealership Rating
Employee Rating

Sales rep did not know about the website discounts; parts unavailable for scheduled repair; high prices; sales rep was nice; manager was not helpful More

by robertosensei
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print

November 20, 2022

Dealership Rating
Employee Rating

David Baeza is an amazing salesman . We have purchased our last 2 vehicles thru David. Service is very good . Everyone very nice and overall dealership is great ! More

by djohnson4656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka , Evan Blanchette, Ashley Corey

Helpful
Report | Print

November 20, 2022

Dealership Rating
Employee Rating

Extremely courteous and friendly and they had my truck fixed asap. I’m extremely happy with the service More

by m.jenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Joe Malenfant, Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Evan Blanchette, Shawn Butler, Ashley Corey, Meghan Scranton

Helpful
Report | Print
1
...
16
17
18
19

Dealership Inventory (198 Vehicles)

used 2019 Chevrolet Silverado 2500HD car, priced at $40,856
2019 Chevrolet Silverado 2500HD
used
Blue exterior
6-Speed Automatic HD Electronic with Overdrive
4WD
$40,856
View Details
used 2019 GMC Sierra 1500 car, priced at $40,254
2019 GMC Sierra 1500
used
Black exterior
8-Speed Automatic
4WD
$40,254
View Details
used 2020 GMC Sierra 1500 car, priced at $46,998
2020 GMC Sierra 1500
used
Gray exterior
10-Speed Automatic
4WD
$46,998
View Details
used 2020 GMC Sierra 1500 car, priced at $41,988
2020 GMC Sierra 1500
used
Black exterior
10-Speed Automatic
4WD
$41,988
View Details
used 2020 Toyota Highlander car, priced at $31,462
2020 Toyota Highlander
used
Gray exterior
8-Speed Automatic
AWD
$31,462
View Details
used 2021 GMC Sierra 1500 car, priced at $38,544
2021 GMC Sierra 1500
used
Red exterior
8-Speed Automatic
4WD
$38,544
View Details
View All Inventory