Frank Kern | Page 17

It was easy to get an appointment for recall repairs and to fix AC. Work quickly and efficiently done. Great to be cool again to fix AC. Work quickly and efficiently done. Great to be cool again More

by rainbow4abc Verified Customer Verified Customer

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Although the price of my repair was high. it was not unexpected as I was advised of the possibility of a higher price prior to my leaving the car at the dealership. Everyone I encountered wa it was not unexpected as I was advised of the possibility of a higher price prior to my leaving the car at the dealership. Everyone I encountered was friendly and professional. More

by KEARSEWINDSOR Verified Customer Verified Customer

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I came in for a safety recall and was pleasantly surprised at how efficient the service area was run. The job was completed sooner than expected and the vehicle was washed and vacuumed, ( was way to surprised at how efficient the service area was run. The job was completed sooner than expected and the vehicle was washed and vacuumed, ( was way too long since I washed it myself). Thank you More

by henry.ulissi Verified Customer Verified Customer

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Zero communication between the people in the service department and the shop. Made multiple promises that were not kept and returned my car more broken then when I dropped it off. department and the shop. Made multiple promises that were not kept and returned my car more broken then when I dropped it off. More

by KEEVINARZTJR Verified Customer Verified Customer

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Very courteous, informative and accommodating. The service area is clean. Service was quick and satisfying. The service area is clean. Service was quick and satisfying. More

by msilva521 Verified Customer Verified Customer

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Excellent customer service! We really appreciated the time and explanation that was given to us by Frank Kern! Service wise we were and are very pleased. We really appreciated the time and explanation that was given to us by Frank Kern! Service wise we were and are very pleased. More

by scottandrew108 Verified Customer Verified Customer

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Service was accurately timed at 1 hour and the lounge was comfortable. The staff was nice and I was able to get shown a few new cars to consider while I waited. The salesman that showed me cars was intellige comfortable. The staff was nice and I was able to get shown a few new cars to consider while I waited. The salesman that showed me cars was intelligent and not pushy at all. I’ll return for service and a future purchase. Nice people and a nice place! More

by Adam Connors Verified Customer Verified Customer

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Rip off, not helpful, very polite, to expensive , clean, charging to much for a diagnostic check. charging to much for a diagnostic check. More

by Julio Verified Customer Verified Customer

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Have been using Scranton for 2 and half years now. Wish I could had decided earlier to go with them. Great team! Up from and honest. Always a pleasure to talk to Jeff and everyone in there. Always hel Wish I could had decided earlier to go with them. Great team! Up from and honest. Always a pleasure to talk to Jeff and everyone in there. Always helpful with my questions. My car is always clean when I get it back. More

by Roma Guizelini Verified Customer Verified Customer

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My car was leaking what we thought was transmission fluid.. I was leaving for vacation the next morning. I called Scranton from airport and they were able to accommodate me when I returned… excellent fluid.. I was leaving for vacation the next morning. I called Scranton from airport and they were able to accommodate me when I returned… excellent service More

by LELKEYBROWN65 Verified Customer Verified Customer

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