Frank Kern | Page 19

Obviously not concerned with customer's safety and when they don't get their way they resort to bully, harassment, and threatening. they don't get their way they resort to bully, harassment, and threatening. More

by 22 Buick Envision Verified Customer Verified Customer

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The Service dept is awesome. ..they are on top of everything....they handled everything asap!!! ..they are on top of everything....they handled everything asap!!! More

by SMTOB56 Verified Customer Verified Customer

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I’ve been very well taken care of in my most recent visit to Scranton’s service dept. Frank kept communication lines open during a few glitches and provided me with supports to carry me through. Beverly, as to Scranton’s service dept. Frank kept communication lines open during a few glitches and provided me with supports to carry me through. Beverly, as always, made sure i was well covered with a loaner. Rob was also attentive and thoughtful, making sure he was aware of my situation and part of the process to ensure a thorough check of my vehicle. More

by stacycatanzaro67 Verified Customer Verified Customer

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The service was completed in the time promised. Service personnel was very courteous and friendly. Service personnel was very courteous and friendly. More

by dfarq123123 Verified Customer Verified Customer

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Courteous, knowledgeable, clear explanations, reminder of appointment, appropriate wait time, friendly group of employees, good experience each appointment. appointment, appropriate wait time, friendly group of employees, good experience each appointment. More

by Deannakorner Verified Customer Verified Customer

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Frank didi a great job as always! He is wonderful to work with always providing updates and ensuring I get the best service. He is wonderful to work with always providing updates and ensuring I get the best service. More

by TRISH.SLOCUM Verified Customer Verified Customer

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Something new was broken every time I picked up my car, new sounds, new issues before even driving off the lot. Loaner fleet not adequate and passed that inconvenience on to the customer. Still waiting f new sounds, new issues before even driving off the lot. Loaner fleet not adequate and passed that inconvenience on to the customer. Still waiting for a call back on a dealership machine that is broken to fix an item thats broken on my car. More

by katie305 Verified Customer Verified Customer

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Frank and the staff made the service experience effortless and smooth. From getting a Lyft to and from work to clear and timely communication, it was much appreciated! effortless and smooth. From getting a Lyft to and from work to clear and timely communication, it was much appreciated! More

by DEENA.COTOIA Verified Customer Verified Customer

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Awesome, professional service with the customer and his/her needs in mind. My wife and I have been customers with Scranton for about 35 yrs. Over the years we purchased 10 cars - Pontiac vans to Cadil his/her needs in mind. My wife and I have been customers with Scranton for about 35 yrs. Over the years we purchased 10 cars - Pontiac vans to Cadillacs and we would highly recommend Scranton to anyone in the market for a vehicle. More

by robert.mckay1 Verified Customer Verified Customer

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The people in the service department are very professional and have been very helpful in answering my questions. professional and have been very helpful in answering my questions. More

by GRECO5 Verified Customer Verified Customer

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