Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 20

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
273 Reviews

Industry Experience

14 yrs, 9 mos

4.7

273 Reviews

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273 Reviews of Frank Kern

April 24, 2023

Dealership Rating
Employee Rating

Frank was helpful and took good care of me. He did get a few add ons that I wasn’t expecting but I trust that he wouldn’t steer me wrong. More

by loc813
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

April 22, 2023

Dealership Rating
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quick, friendly service. willing to answer all questions. Helpful explanations on required work to be done More

by TBOGLI2000
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey

April 22, 2023

Dealership Rating
Employee Rating

Very professional Frank was very helpful very professional. He said the car would be ready in about two hours. It was ready before that he was extremely helpful. Getting the paperwork done quickl More

by elingoil@aol.com
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

April 21, 2023

Dealership Rating
Employee Rating

Excellent and prompt service as always. For service, this is my dealer of choice for my GM vehicles. More

by jack
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads

April 21, 2023

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The last warranty service was a nightmare The last experience at the service dept was terrible. Had to bring truck back, repairs weren't done properly. And I don't think the parts were ordered when th More

by djd558@cox.net
Recommend Dealer
No

Other Employees Tagged: Frank Kern

Apr 27, 2023

Scranton GMC of Vernon responded

We are very sorry for the issues you encountered servicing your vehicle. As far as the delay with the part, it is certainly possible that there was an oversight on our end, or there could have been a hold up on the manufacturer's side as well. However, regardless of the cause, you should have been kept in the loop on the status. Please accept our sincere apologies for not doing so. We appreciate you for bringing this to our attention so that we can address with the staff and keep a closer eye on situations like yours moving forward. Thanks again for your time, and have a great night.

April 20, 2023

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They worked me in to their schedule when I had problems with my car and also accomplished other work that needed to be done at the time More

by Stanley
Service Price Transparency
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Recommend Dealer
Yes

April 20, 2023

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Employee Rating

They worked me into their schedule when I had a problem with my vehicle and did other work that was needed at the time also. More

by Stanley
Service Price Transparency
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Recommend Dealer
Yes

April 18, 2023

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Very clean facility super friendly staff my vehicle was serviced due to a recall. I was notified promptly when the job was completed More

by Rcwoodwa
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Ashley Corey, Beverly Rhoads

April 17, 2023

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Employee Rating

Very happy with my experience. Very accommodating and helpful with my issues.Always polite and courteous. More

by jennifersargent
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Ashley Corey, Beverly Rhoads

April 14, 2023

Dealership Rating
Employee Rating

Was disappointed that the car was not washed. Usually when the car comes in for repair, they wash it. I was disappointed that it was not washed this even though no work was done because the par More

by SHARON.SENK
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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