Frank Kern

Frank communicated clearly. I did receive multiple confirmation reminders which was annoying. One a week out and one the night before is plenty. My car was ready and freshly was I did receive multiple confirmation reminders which was annoying. One a week out and one the night before is plenty. My car was ready and freshly washed when I arrived. The shuttle service is so helpful! More

by krboushee Verified Customer Verified Customer

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I was extremely pleased with the service that was provided by Scranton Motors. Their Customer Service team was knowledgeable and helpful with my concerns. I purchased two autos from Scranton years provided by Scranton Motors. Their Customer Service team was knowledgeable and helpful with my concerns. I purchased two autos from Scranton years ago and highly recommend this dealership to my friends and family. More

by Priscilla Brown Verified Customer Verified Customer

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Everyone I corresponded with from the Service team was very polite and knowledgeable. They took the time to ensure I understood the services that would be performed on my vehicle, and asked if I had any q very polite and knowledgeable. They took the time to ensure I understood the services that would be performed on my vehicle, and asked if I had any questions. They also ensured I was aware of the appointment with a reminder call and text. More

by npetersen Verified Customer Verified Customer

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They did a great job. Made sure I understood what was being done. Thank you Made sure I understood what was being done. Thank you More

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Customer service was exceptional. Frank Kern was very thorough and friendly. Thank you for your help. Frank Kern was very thorough and friendly. Thank you for your help. More

by tsquaredave Verified Customer Verified Customer

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Parts for repair were on backorder and Frank kept on top of it. Notified me when they came in. We set up the appointment and the vehicle was repaired before the promise time. Great experience! of it. Notified me when they came in. We set up the appointment and the vehicle was repaired before the promise time. Great experience! More

by ramiro Verified Customer Verified Customer

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Easy to work with. Explained everything in detail. Work was done as promised and in time. Explained everything in detail. Work was done as promised and in time. More

by gilcreastmark Verified Customer Verified Customer

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Service tech replace headlight when I went to pick up my truck the headlights were not aligned brought my truck back 2 more times before they got it right, that took a week 2) At the same time I ask for truck the headlights were not aligned brought my truck back 2 more times before they got it right, that took a week 2) At the same time I ask for an alignment for my truck after the 4th time of it not being a aligned, I took the Tech for a ride to show him the alignment issue he took it back for 2 more days and still not fixed, I email management only got a response from the service manager, really did nothing to help fix my trucks alignment More

by BETSOS94 Verified Customer Verified Customer

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A good dealership. Service advisor Frank kept me updated, explained areas the tech found that needed attention and the quote for said was to the penny(minus tax. I do s Service advisor Frank kept me updated, explained areas the tech found that needed attention and the quote for said was to the penny(minus tax. I do suggest people looking for a vehicle to check out Scranton in Vernon, Ct. More

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They were awesome, respectful and honest I will be back again. They did a great job again. They did a great job More

by ALLISAUNDERS86 Verified Customer Verified Customer

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