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Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 22

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
273 Reviews

Industry Experience

14 yrs, 9 mos

4.7

273 Reviews

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273 Reviews of Frank Kern

March 28, 2023

Dealership Rating
Employee Rating

The guys in the service dept are great! ! Always polite and just nice in general. I can never remember who helped me out. Sorry. More

by Dakotajane1
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Beverly Rhoads

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March 25, 2023

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Employee Rating

Convienient appointments. Knollageable and friendy staff.. Nice comfy wait room. Actualy seem to go out of thier way to work with the customer. I just wish it was closer More

by Wildbill051.wk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Ashley Corey, Beverly Rhoads

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Mar 26, 2023

Wildbill051.wk responded

Thank you for attending to both recalls for my vehicle..

March 22, 2023

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Employee Rating

Easy to schedule appt. Communication from the tech was excellent. Cost of services are very high when compared to other car repair companies More

by guerralisa5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 23, 2023

Scranton GMC of Vernon responded

Thank you for taking a few minutes to leave your feedback. We're happy to hear that your experience was a positive one. As far as your observation about our pricing, if you have recently done some comparison price shopping, we'd be very interested to hear what you found. We always want to know how our pricing stacks up among other shops in the area, and regularly do our own comparisons too. Thanks again for the kudos and have a great day!

March 19, 2023

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Employee Rating

Got my car back after repair and i picked it up with a broken taillight and they won’t replace it . Terrible customer service More

by ZEEKECAMPOS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka

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Mar 20, 2023

Scranton GMC of Vernon responded

Good Morning, I reached out to the service department director regarding the issue with your taillight. He wanted to again let you know that we would be happy to install the taillight once you have it, but unfortunately there isn't much more we can do. We don't typically store customer's vehicles, especially for extended periods of time, so we just don't have any way to get to the root of what happened. If you would like to take us up on the offer to install the part, or if there is anything else you would like to discuss, please feel free to reach out. Thanks and have a great day.

Mar 20, 2023

ZEEKECAMPOS97 responded

Exactly, I spent almost 8 THOUSAND dollars and you damaged my vehicle and won’t replace it . Terrible customer service. thanks for being so “helpful” . That was a lot of money to pick up my vehicle damaged . Thanks but no thanks 👍🏾 better yet how about you replace the light and I can put it in myself smh . I’ll even come pick it up no shipping . imagine spending $7,668 and getting your car back damaged . Then they say bc you took so long to pay us we won’t help you , lol I would never recommend this place just for that horrible experience

March 18, 2023

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Thank you for checking my brakes for what I thought was a problem. Thanks again More

by DEANTAYA01
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Recommend Dealer
Yes
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March 13, 2023

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Service department is great. I got on and out faster than estimated with all the work completed More

by JBEYER0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 12, 2023

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Excellent service. Very courteous. We came in without an appointment and they took us in a fixed the problem. More

by thowe1
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Workmanship
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Service Communication
Recommend Dealer
Yes
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March 11, 2023

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by tbro228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey

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March 09, 2023

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Employee Rating

Yes, the people were kind courteous, and really paid attention to detail. I would recommend Scranton motors to any of my family or friends. More

by GARRYLIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Mazza , Joey Bush

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March 03, 2023

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Employee Rating

Prompt, courteous, and professional. Everything was performed to my satisfaction. i will be returning soon for some recommended service. More

by stevelefebvre
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey

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