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Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 23

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
280 Reviews

Industry Experience

15 yrs

4.7

280 Reviews

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280 Reviews of Frank Kern

March 19, 2023

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Employee Rating

Got my car back after repair and i picked it up with a broken taillight and they won’t replace it . Terrible customer service More

by ZEEKECAMPOS97
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka

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Mar 20, 2023

Scranton GMC of Vernon responded

Good Morning, I reached out to the service department director regarding the issue with your taillight. He wanted to again let you know that we would be happy to install the taillight once you have it, but unfortunately there isn't much more we can do. We don't typically store customer's vehicles, especially for extended periods of time, so we just don't have any way to get to the root of what happened. If you would like to take us up on the offer to install the part, or if there is anything else you would like to discuss, please feel free to reach out. Thanks and have a great day.

Mar 20, 2023

ZEEKECAMPOS97 responded

Exactly, I spent almost 8 THOUSAND dollars and you damaged my vehicle and won’t replace it . Terrible customer service. thanks for being so “helpful” . That was a lot of money to pick up my vehicle damaged . Thanks but no thanks 👍🏾 better yet how about you replace the light and I can put it in myself smh . I’ll even come pick it up no shipping . imagine spending $7,668 and getting your car back damaged . Then they say bc you took so long to pay us we won’t help you , lol I would never recommend this place just for that horrible experience

March 18, 2023

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Thank you for checking my brakes for what I thought was a problem. Thanks again More

by DEANTAYA01
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Yes
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March 13, 2023

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Service department is great. I got on and out faster than estimated with all the work completed More

by JBEYER0
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Recommend Dealer
Yes
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March 12, 2023

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Excellent service. Very courteous. We came in without an appointment and they took us in a fixed the problem. More

by thowe1
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Recommend Dealer
Yes
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March 11, 2023

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Bla bla bla Jj Jj BG v Bbw g k b ff gg Jj bv gg More

by tbro228
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey

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March 09, 2023

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Yes, the people were kind courteous, and really paid attention to detail. I would recommend Scranton motors to any of my family or friends. More

by GARRYLIBBY
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Recommend Dealer
Yes

Other Employees Tagged: Steve Mazza , Joey Bush

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March 03, 2023

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Prompt, courteous, and professional. Everything was performed to my satisfaction. i will be returning soon for some recommended service. More

by stevelefebvre
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Corey

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February 27, 2023

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Clean & helpful. Service was completed when promised. Service rep was very helpful when making appt. More

by ANDREA40
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Yes
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February 26, 2023

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I had a very good satifation with the service rendered to me and will definitely recommend to someone else More

by michellomyke
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Yes
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February 25, 2023

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Frank Kern did an excellent job insuring my navigation system problem was corrected. As far as Scranton Motors is concerned, a fix (replacing SD card) was available and they could have fixed the problem s More

by Sepulvedadom
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Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon

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