Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 26

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
263 Reviews

Industry Experience

14 yrs, 8 mos

4.7

263 Reviews

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263 Reviews of Frank Kern

November 10, 2022

Dealership Rating
Employee Rating

Easy to schedule appointment. Friendly staff upon arrival. Prompt service while I wait. Trustworthy establishment, receptive to my questions. More

by olynk
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

November 09, 2022

Dealership Rating
Employee Rating

Although more than I wanted to spend, the service was great and I would come back again More

by ladd667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Ashley Corey

November 09, 2022

Dealership Rating
Employee Rating

Brought my truck back because my key fob battery I had your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve More

by MRTNPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2022

Scranton GMC of Vernon responded

Hi - Without pulling up the details and specifics regarding your visit, I don't want to make any assumptions about what you were charged and why. However, if you would like to speak to a manager ragarding the issue, please feel free to give us a call. Or if you'd prefer, you can respond privately to this review with your contact information and I can have someone contact you to discuss further. Thank you for the feedback and have a great day.

November 07, 2022

Dealership Rating
Employee Rating

Service is first rate and communication is excellent. I take my Buick only to Scranton. More

by pab37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 06, 2022

Dealership Rating
Employee Rating

Frank was a real pleasure to work with. Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to c More

by ssetsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 04, 2022

Dealership Rating
Employee Rating

Well coordinated service for my recall issue. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. More

by Pumpkinlady20
Recommend Dealer
Yes

November 04, 2022

Dealership Rating
Employee Rating

Very well organized, polite and helpful. Everyone that i dealt with from initial phone call to picking up the car was really great! More

by LORIFERRARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

November 03, 2022

Dealership Rating
Employee Rating

great staff that communicates in a friendly clear fashion. I waited for vehicle and service was performed promptly More

by dmacdaid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 30, 2022

Dealership Rating
Employee Rating

Despite vehicle issues outside of their control, they were able to find the parts needed, quickly, and repair the issues as they arose. Communication was solid, and everything was never in doubt with my More

by DSTARVISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 28, 2022

Dealership Rating
Employee Rating

I am not setisfide with this dealer because I give it to my car diagonosis . They said they did but they not give me to the all report to me . More

by chowdhuryshahid78
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: I don’t no anyone

Oct 28, 2022

chowdhuryshahid78 responded

I am not happy

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