Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 26

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
277 Reviews

Industry Experience

14 yrs, 10 mos

4.7

277 Reviews

Write a Review

277 Reviews of Frank Kern

December 08, 2022

Dealership Rating
Employee Rating

Knowledgeable personnel, efficient service, was kept informed of the each step, contacted a ride service for me, called the next day to inform me all repairs were completed and vehicle was ready to pick More

by Deannakorner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 07, 2022

Dealership Rating
Employee Rating

Very Happy with their service! It's always great. Everyone is friendly and they are flexible with my schedule. More

by adgagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Mangene, Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

December 05, 2022

Dealership Rating
Employee Rating

Guy at the front desk was great. Excellent service, polite and friendly . Truck was brought in quickly and returned. More

by richhoward7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 04, 2022

Dealership Rating
Employee Rating

Very thorough. Was courteous and able answer all my questions. Very professional. Explained the extra service necessary that day. More

by Rdusza01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 03, 2022

Dealership Rating
Employee Rating

Customer service was excellent. Service team was professional and clean. Overall a very good experience More

by GUY.OUELLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

December 01, 2022

Dealership Rating
Employee Rating

Like that they take time hear you out and very prompted in doing there job. Your not sitting waiting all day and if it will take long they have a shuttle vehicle to pick you up or drop you off More

by Jaz625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Butler, Ashley Corey, Beverly Rhoads

November 29, 2022

Dealership Rating
Employee Rating

They never told me that there was another problem with my airbags my light still on. I took a day off work and I thought it was going to fix that problem I would pay them for More

by Cstevenson543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley Corey

Dec 01, 2022

Scranton GMC of Vernon responded

Mr. Stevenson, I am so sorry about the miscommunication regarding your vehicle's airbags. Have you spoken with anyone regarding this additional issue with them? We definitely don't want to take any chances when it comes to such a critical safety component. If you have not already spoken to someone, I would be happy to have someone reach out to you. Or if you prefer, please give us a call at 860-872-9145 at your convenience and ask to speak with Mike Conlon, who is our service department director. Thank you for taking the time to provide your feedback, we appreciate it. Have a great day!

Dec 01, 2022

Cstevenson543 responded

No I haven’t spoke to anybody from the Cadillac dealership yet about my airbag problem

November 25, 2022

Dealership Rating
Employee Rating

Scranton Motors is has high levels of quality and service. They always follow through with their word. More

by mcgregor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 20, 2022

Dealership Rating
Employee Rating

Extremely courteous and friendly and they had my truck fixed asap. I’m extremely happy with the service More

by m.jenco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Evan Blanchette, Jeff Borovicka, Shawn Butler, Ashley Corey, Joe Malenfant, Beverly Rhoads, Meghan Scranton

November 20, 2022

Dealership Rating
Employee Rating

David Baeza is an amazing salesman . We have purchased our last 2 vehicles thru David. Service is very good . Everyone very nice and overall dealership is great ! More

by djohnson4656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette, Jeff Borovicka, Ashley Corey

Dealership Inventory (191 Vehicles)

new 2026 GMC Canyon car, priced at $46,728
2026 GMC Canyon
new
Onyx Black exterior
Automatic
Four-wheel Drive
used 2023 Buick Envision car, priced at $33,915
2023 Buick Envision
used
Cinnabar Metallic exterior
Automatic
All-wheel Drive
new 2026 GMC Savana 2500 car, priced at $48,878
2026 GMC Savana 2500
new
Summit White exterior
Automatic
Rear-wheel Drive
new 2026 GMC Sierra 3500 car, priced at $66,261
2026 GMC Sierra 3500
new
Summit White exterior
Automatic
Four-wheel Drive
new 2026 GMC Sierra 1500 car, priced at $59,763
2026 GMC Sierra 1500
new
Onyx Black exterior
Automatic
Four-wheel Drive
used 2020 Jeep Gladiator car, priced at $29,860
2020 Jeep Gladiator
used
Firecracker Red Clearcoat exterior
Automatic
Four-wheel Drive