Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 27

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
280 Reviews

Industry Experience

15 yrs

4.7

280 Reviews

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280 Reviews of Frank Kern

November 25, 2022

Dealership Rating
Employee Rating

Scranton Motors is has high levels of quality and service. They always follow through with their word. More

by mcgregor
Service Price Transparency
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Recommend Dealer
Yes

November 20, 2022

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Extremely courteous and friendly and they had my truck fixed asap. I’m extremely happy with the service More

by m.jenco
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Evan Blanchette, Jeff Borovicka, Shawn Butler, Ashley Corey, Joe Malenfant, Beverly Rhoads, Meghan Scranton

November 20, 2022

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David Baeza is an amazing salesman . We have purchased our last 2 vehicles thru David. Service is very good . Everyone very nice and overall dealership is great ! More

by djohnson4656
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette, Jeff Borovicka, Ashley Corey

November 20, 2022

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Sales rep did not know about the website discounts; parts unavailable for scheduled repair; high prices; sales rep was nice; manager was not helpful More

by robertosensei
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Recommend Dealer
No

November 18, 2022

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I was very pleased with the whole experience from drop off and pickup was extremely easy. Polite and professional staff More

by KATUTTER1
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Recommend Dealer
Yes

November 18, 2022

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There was Kind and helpful service. I was kept informed of everything that was happening. More

by Crokjc
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Recommend Dealer
Yes

Other Employees Tagged: Steve Olsen, Mike Conlon

November 13, 2022

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My car overheated, so it was towed to scranton gmc as a surprise for the service department the following morning. I had looked under the hood and knew the issue was the coolant reservoir had been damaged More

by ELIZABETH715
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka

November 10, 2022

Dealership Rating
Employee Rating

Easy to schedule appointment. Friendly staff upon arrival. Prompt service while I wait. Trustworthy establishment, receptive to my questions. More

by olynk
Service Price Transparency
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Recommend Dealer
Yes

November 09, 2022

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Although more than I wanted to spend, the service was great and I would come back again More

by ladd667
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Ashley Corey

November 09, 2022

Dealership Rating
Employee Rating

Brought my truck back because my key fob battery I had your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve More

by MRTNPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2022

Scranton GMC of Vernon responded

Hi - Without pulling up the details and specifics regarding your visit, I don't want to make any assumptions about what you were charged and why. However, if you would like to speak to a manager ragarding the issue, please feel free to give us a call. Or if you'd prefer, you can respond privately to this review with your contact information and I can have someone contact you to discuss further. Thank you for the feedback and have a great day.

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