Frank Kern | Page 27

Sales rep did not know about the website discounts; parts unavailable for scheduled repair; high prices; sales rep was nice; manager was not helpful unavailable for scheduled repair; high prices; sales rep was nice; manager was not helpful More

by robertosensei Verified Customer Verified Customer

Report | Print

I was very pleased with the whole experience from drop off and pickup was extremely easy. Polite and professional staff off and pickup was extremely easy. Polite and professional staff More

by KATUTTER1 Verified Customer Verified Customer

Report | Print

There was Kind and helpful service. I was kept informed of everything that was happening. I was kept informed of everything that was happening. More

by Crokjc Verified Customer Verified Customer

Report | Print

My car overheated, so it was towed to scranton gmc as a surprise for the service department the following morning. I had looked under the hood and knew the issue was the coolant reservoir had been damaged surprise for the service department the following morning. I had looked under the hood and knew the issue was the coolant reservoir had been damaged by a rodent. The next morning, the service department called me as soon as they opened, and I told them my sad story. They said they would try and fit my car in and work some magic. 5 hours later they had gotten the replacement reservoir from another service department and gotten my car fully functional. I am so thankful that they were able to work the magic to get me back on the road! More

by ELIZABETH715 Verified Customer Verified Customer

Report | Print

Easy to schedule appointment. Friendly staff upon arrival. Prompt service while I wait. Trustworthy establishment, receptive to my questions. Friendly staff upon arrival. Prompt service while I wait. Trustworthy establishment, receptive to my questions. More

by olynk Verified Customer Verified Customer

Report | Print

Although more than I wanted to spend, the service was great and I would come back again great and I would come back again More

by ladd667 Verified Customer Verified Customer

Report | Print

Brought my truck back because my key fob battery I had your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve your dealership put in July was a defect .. I should’ve never charged for diagnostics and not happy about it . I don’t Think I will be back and I’ve been a loyal customer for years . I’m not sure if it was poor workmanship or if it was a defective battery and you don’t either . More

by MRTNPIC Verified Customer Verified Customer

Report | Print

Service is first rate and communication is excellent. I take my Buick only to Scranton. I take my Buick only to Scranton. More

by pab37 Verified Customer Verified Customer

Report | Print

Frank was a real pleasure to work with. Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to c Frank and the Technican worked really hard on getting the job done in one day, because they knew it would make my Father really happy to be able to continue with his routine. More

by ssetsky Verified Customer Verified Customer

Report | Print

Well coordinated service for my recall issue. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. Polite and efficient. I was well informed of the process. Would gladly use this dealer for future needs. More

by Pumpkinlady20 Verified Customer Verified Customer

Report | Print