Frank Kern | Page 4

Frank is very honest and you can tell he cares about his customers. I've always had good experiences at Scranton motors, which is why I keep coming back. My husband bought a truck in 1980 and I just sold it customers. I've always had good experiences at Scranton motors, which is why I keep coming back. My husband bought a truck in 1980 and I just sold it. He always brought it to Scranton for repairs. More

by Sandrasutyla1 Verified Customer Verified Customer

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Well treated by all. Done They were informative and explain on what to expect. Wish we had a loaner. 11days. Done They were informative and explain on what to expect. Wish we had a loaner. 11days. More

by pierre8 Verified Customer Verified Customer

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I have received the best possible service for decades on our Cadillacs. Stuart G. Rosen our Cadillacs. Stuart G. Rosen More

by SROSEN5432 Verified Customer Verified Customer

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Frank was very accommodating, easy to work with and friendly too! Nice to be able to drop off our vehicle the day before our appointment. friendly too! Nice to be able to drop off our vehicle the day before our appointment. More

by cat.giarrizzo Verified Customer Verified Customer

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I have been getting my last two vehicles serviced here for years. I like when I have an appointment they are ready to take my car in right away. They greet you by name and the service advisors are friend for years. I like when I have an appointment they are ready to take my car in right away. They greet you by name and the service advisors are friendly and knowledgeable. They get you in and out as quickly as possible and washing my car almost every visit is the icing on the cake. The only place I had service my vehicle since I got it ❤️👍🏽👍🏽👍🏽👍🏽 More

by mcnishtoni Verified Customer Verified Customer

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Friendly and knowledgeable staff. Went above and beyond for my first appointment with my new car. Went above and beyond for my first appointment with my new car. More

by nataliya_sergie Verified Customer Verified Customer

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Great service department. Frank is always helpful. Highly recommend them. Will always buy GM and have all my cars serviced by this group. Frank is always helpful. Highly recommend them. Will always buy GM and have all my cars serviced by this group. More

by gf254@msn Verified Customer Verified Customer

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Great job! All issues addressed and technician was excellent I will come back again Thanks All issues addressed and technician was excellent I will come back again Thanks More

by SCOTT112178 Verified Customer Verified Customer

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It was my 1st time, so far impressive, they made it easy to drop off my truck and drove me to work and picked me up a few hours later.Thank you Frank you made it easy ill be back. to drop off my truck and drove me to work and picked me up a few hours later.Thank you Frank you made it easy ill be back. More

by rayroy Verified Customer Verified Customer

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Was told to drop my car off for 730am appointment Monday morning so I would have my car back the same day. Individual even expressed that I could wait for my vehicle. I decide to just drop off. When I calle morning so I would have my car back the same day. Individual even expressed that I could wait for my vehicle. I decide to just drop off. When I called in at 12pm on Monday, come to find out my vehicle still wasn't being worked on and due to the length of the service odds of my car being done by days end was not looking good. Was told I would get a call later that day of the progress and never received one. So naturally I called at 440pm due to the service department closed at 5pm and was told a message would be left for the individual dealing with my vehicle. Got a call at 540pm from said individual asking me why I called........This is the worst service department I have ever dealt with. I am now looking for another dealership seeing as how my household is looking to buy 2 new vehicles. I will never come back to this establishment. Worst experience I have ever had..... More

by K_AND_ERIC Verified Customer Verified Customer

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