Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 4

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
281 Reviews

Industry Experience

15 yrs

4.7

281 Reviews

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281 Reviews of Frank Kern

February 22, 2026

Dealership Rating
Employee Rating

They try their best to do right by their costumers! We have bought all our cars from Scranton! More

by L.WILLETTE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Krauss

Feb 22, 2026

Scranton GMC of Vernon responded

Thank you for trusting us with your Cadillac CT4 service and for choosing us for all your vehicle purchases. We appreciate your loyalty over the years and are glad our team could deliver the support you deserve. We look forward to continuing to serve you.

February 21, 2026

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My service experience with Scranton Motors was a great one. Billy Delgado, Service Advisor, went above and beyond. He reached out to Endurance, my extended warranty company, and filed a claim on my behalf More

by Suzi
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado, Julie

Feb 21, 2026

Scranton GMC of Vernon responded

It’s wonderful to hear Billy went the extra mile coordinating your extended warranty and saved you over $625 on your Cadillac XT5 service. Thank you for recognizing our technicians’ efforts behind the scenes. We appreciate you choosing us and look forward to your next visit.

February 14, 2026

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They were very professional, courteous, and friendly. Frank was fantastic and kept me updated and let me know what was needed. Finally, they did everything in a timely manner. Thank you More

by DESOPOEHMC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , The young lady, Jewel was fabulous too

Feb 14, 2026

Scranton GMC of Vernon responded

We’re pleased our team treated you with professionalism and courtesy during your Cadillac CT5 service. Frank kept you informed about what was needed, and we’re glad everything was completed in a timely manner. Thank you for trusting us with your vehicle and we look forward to assisting you again.

January 18, 2026

Dealership Rating
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Oil change at Scranton Motors is always Convenient with a good price with a nice customer service lodge and coffee. More

by pjw1950
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Recommend Dealer
Yes

January 14, 2026

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Frank is very honest and you can tell he cares about his customers. I've always had good experiences at Scranton motors, which is why I keep coming back. My husband bought a truck in 1980 and I just sold it More

by Sandrasutyla1
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

January 07, 2026

Dealership Rating
Employee Rating

Well treated by all. Done They were informative and explain on what to expect. Wish we had a loaner. 11days. More

by pierre8
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

January 04, 2026

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Employee Rating

I have received the best possible service for decades on our Cadillacs. Stuart G. Rosen More

by SROSEN5432
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, James Krauss , Billy Delgado, Brenden Fay, Jimmy Boasa

January 01, 2026

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Employee Rating

Frank was very accommodating, easy to work with and friendly too! Nice to be able to drop off our vehicle the day before our appointment. More

by cat.giarrizzo
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Recommend Dealer
Yes

December 28, 2025

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I have been getting my last two vehicles serviced here for years. I like when I have an appointment they are ready to take my car in right away. They greet you by name and the service advisors are friend More

by mcnishtoni
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Krauss

December 18, 2025

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Employee Rating

Friendly and knowledgeable staff. Went above and beyond for my first appointment with my new car. More

by nataliya_sergie
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Recommend Dealer
Yes
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