Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 3

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
277 Reviews

Industry Experience

14 yrs, 10 mos

4.7

277 Reviews

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277 Reviews of Frank Kern

March 29, 2026

Dealership Rating
Employee Rating

I had a great experience. Communication was clear throughout, and I really appreciated getting a loaner car. I’ll definitely be coming back again More

by emschmidt76
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Mar 30, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive experience with service on your Cadillac XT6. We’re glad our communication met your expectations and that the loaner car kept you on the move. We look forward to helping you again.

March 02, 2026

Dealership Rating
Employee Rating

This is my fourth vehicle from this dealership. I would highly recommend it to anyone who wants to purchase or lease a vehicle. More

by Highlanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2026

Scranton GMC of Vernon responded

It’s a pleasure to welcome you back for your fourth vehicle. Knowing you’d recommend us to anyone looking to purchase or lease means a lot. We look forward to assisting you with your next vehicle.

February 28, 2026

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I found that everyone that I dealt with was very friendly and helpful. The dealership has been very accommodating and professional in every way. I would recommend them for all automotive needs. More

by joseph.spinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2026

Scranton GMC of Vernon responded

It’s great our team was accommodating, friendly, and professional during your service on the GMC Savana 2500. We’re pleased the work met your expectations. Your recommendation means a lot and we look forward to serving your automotive needs again.

February 26, 2026

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Went there to get a tire sensor replaced they completed the job also oil change and a brake fluid flush and a can of fuel cleaner everything was done correctly More

by kevwht57
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Feb 28, 2026

Scranton GMC of Vernon responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Scranton GMC of Vernon .

February 23, 2026

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After making an appointment the week before, for oil, filter change and tire rotation. 2- 1/4 hours to drive car out of garage seems excessive. Also, another 1- 1/2 hours to drive through traffic, round More

by JPWATERHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 22, 2026

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Employee Rating

Thank you, Robert and Frank. You guys are the best. Every time my wife, daughter's and I come in you are on top of everything and a pleasure to deal with. Thank you!! Scott More

by sshaneutility
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

Feb 23, 2026

Scranton GMC of Vernon responded

Robert and Frank will be thrilled to hear your kind words. We’re glad every visit with your family is seamless and pleasant as you bring in your GMC Sierra 1500. Thank you for continuing to choose us.

February 22, 2026

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Employee Rating

They try their best to do right by their costumers! We have bought all our cars from Scranton! More

by L.WILLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Krauss

Feb 22, 2026

Scranton GMC of Vernon responded

Thank you for trusting us with your Cadillac CT4 service and for choosing us for all your vehicle purchases. We appreciate your loyalty over the years and are glad our team could deliver the support you deserve. We look forward to continuing to serve you.

February 21, 2026

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Employee Rating

My service experience with Scranton Motors was a great one. Billy Delgado, Service Advisor, went above and beyond. He reached out to Endurance, my extended warranty company, and filed a claim on my behalf More

by Suzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado, Julie

Feb 21, 2026

Scranton GMC of Vernon responded

It’s wonderful to hear Billy went the extra mile coordinating your extended warranty and saved you over $625 on your Cadillac XT5 service. Thank you for recognizing our technicians’ efforts behind the scenes. We appreciate you choosing us and look forward to your next visit.

February 14, 2026

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They were very professional, courteous, and friendly. Frank was fantastic and kept me updated and let me know what was needed. Finally, they did everything in a timely manner. Thank you More

by DESOPOEHMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg , The young lady, Jewel was fabulous too

Feb 14, 2026

Scranton GMC of Vernon responded

We’re pleased our team treated you with professionalism and courtesy during your Cadillac CT5 service. Frank kept you informed about what was needed, and we’re glad everything was completed in a timely manner. Thank you for trusting us with your vehicle and we look forward to assisting you again.

January 18, 2026

Dealership Rating
Employee Rating

Oil change at Scranton Motors is always Convenient with a good price with a nice customer service lodge and coffee. More

by pjw1950
Service Price Transparency
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Recommend Dealer
Yes

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