Frank Kopervos | Page 19

Gina Macerato is Awesome! Gina sold us our 2018 Audi Q5. Gina made the entire process incredibly smooth. The dealership is in pristine condition. Staff incredibly friendly. Hig Gina sold us our 2018 Audi Q5. Gina made the entire process incredibly smooth. The dealership is in pristine condition. Staff incredibly friendly. Highly likely to recommend dealership and look forward to a long relationship with the dealership. More

by BENJAMINWJONES Verified Customer Verified Customer

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Great Customer Service!! We needed to replace our vehicle. We found the one that fit our needs at Audi Devon, it was the exact car we wanted, and it was Audi certified. The We needed to replace our vehicle. We found the one that fit our needs at Audi Devon, it was the exact car we wanted, and it was Audi certified. The sales rep, Gary Smith, could not be more helpful. He helped us through the purchase process, he paid attention to detail, we could not have done better with the car or the service at Audi Devon. More

by GEORGECHINNICI Verified Customer Verified Customer

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I’m happy Great experience with everything at Audi Devon. From begging to end the whole team was outstanding. They made feel like one of the Family . Thanks Great experience with everything at Audi Devon. From begging to end the whole team was outstanding. They made feel like one of the Family . Thanks More

by ROCKFISH68 Verified Customer Verified Customer

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Purchase of a certified used vehicle Audi S-6 We had a very pleasant and informative experience during the time of purchasing the vehicle, as well as trading in my previous vehicle from your next We had a very pleasant and informative experience during the time of purchasing the vehicle, as well as trading in my previous vehicle from your next door neighbor. Gina and Nathan have been exceptional associates of your dealership and made the decision, to purchase this vehicle easy. I am slowly but surely getting more familiar with all it's abundant technical functions. When in doubt, I consult with my in-house technical Director, Michael Endres (21). He makes me look I am from Mars. But I can live with it. Once again, my sincere appreciation and thank you, to Gina and Nathan. They are a great asset to your organization. Best regards, Rudi More

by rudigendres44 Verified Customer Verified Customer

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Karl Vonder Shmalz was excellent to work with. We were only purchasing a used car (under $15k) for our son and Karl treated us like we were buying the most expensive car on the lot. to work with. We were only purchasing a used car (under $15k) for our son and Karl treated us like we were buying the most expensive car on the lot. Respectful, patient, kind...we could go on and on. Will highly recommend Karl to friends for their Audi purchases. More

by tgreen6 Verified Customer Verified Customer

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Amazing Customer Service I was buying my car at the end of the lease and had a complicated situation. Alan was great helping me through the complexities to find a solution tha I was buying my car at the end of the lease and had a complicated situation. Alan was great helping me through the complexities to find a solution that worked well for me. Overall, it was a great experience. More

by msw Verified Customer Verified Customer

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Positive Audi Purchase! Our Audi A3 purchase was a very positive experience! From start to finish, Gina Macerato made sure my certified Audi was delivered on time and detaile Our Audi A3 purchase was a very positive experience! From start to finish, Gina Macerato made sure my certified Audi was delivered on time and detailed perfectly. She made sure my vehicle’s settings were customized including Sirius radio stations and iPhone pairing. When I drove off the lot I felt comfortable in my Audi! Lee in service was exceptional too! He listened to my concerns and made sure they were addressed. In addition, Nathan in Finance made the paperwork process move quickly and was very patient when answering any questions. Overall, the Devon team knows how treat their customers. They are not a high pressure establishment. I highly recommend Devon Audi for a new or used Audi purchase. More

by Dee Verified Customer Verified Customer

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Above and beyond customer service We've always been satisfied with the level of service at Audi of Devon and had our vehicle towed there recently to get serviced when the car would no We've always been satisfied with the level of service at Audi of Devon and had our vehicle towed there recently to get serviced when the car would no longer start and had the dreaded "Check Engine" light. My 2012 Audi Q5 had experienced a catastrophic engine failure due to a known timing chain issue associated with Audi vehicles with the 2.0L turbo engines of certain model years. Unfortunately, my vehicle's VIN was not included in the group of identified vehicles and was not subject to complete coverage of repair. The service manager, Kyle, suggested that I contact Audi corporate to see if they would be open to covering the repairs under "good will". I spoke with a very nice corporate representative who worked on my case and tried to work with the service manager at Audi of Devon to come to a satisfactory resolution. Based on the vehicle's profile and service history, Audi corporate and Audi Devon stated they would only cover the parts of the repair and this would leave me to cover the cost of labor. Joseph Kranz from the service department took it a step further and worked with Frank in sales to come up with an offer to give me full trade-in value of the Q5 if I purchased any New or Used vehicle from their lot and Audi of Devon would absorb the complete cost of repair of the vehicle. I felt that this was a very generous offer by Audi of Devon and it demonstrated their level of commitment to the customer. Based on this experience, I would recommend this dealer to other customers and I would highly consider returning for future Audi purchases. More

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Great Team to Work With Gina, Nathan and Frank were a pleasure to work with. Entire deal took about 25 minutes. Incredibly fast, friendly and knowledgeable! Will always buy f Gina, Nathan and Frank were a pleasure to work with. Entire deal took about 25 minutes. Incredibly fast, friendly and knowledgeable! Will always buy from Audi Devon. More

by mcwinters911 Verified Customer Verified Customer

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Great sales experience Got a fair price from a great sales rep and the A5 was delivered in perfect condition! Happy to recommend AudiDevon! Overall a very positive experienc Got a fair price from a great sales rep and the A5 was delivered in perfect condition! Happy to recommend AudiDevon! Overall a very positive experience. More

by JerryP Verified Customer Verified Customer

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