Frank Marsala | Page 17

Excellent very efficient no complaints wry professional answered all questions no playing around with numbers all showed that they believed in their product especially Frank Marsala who I trust for his opi answered all questions no playing around with numbers all showed that they believed in their product especially Frank Marsala who I trust for his opinion and knowledge he is the reason I have always come back toLexus of Pembroke Pines More

by MARENYA Verified Customer Verified Customer

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I love Lexus of Pembroke Pines the staff treat you like family at least to Lexus and can’t wait for the next one. Thank you all! family at least to Lexus and can’t wait for the next one. Thank you all! More

by LISACONCEPCION7 Verified Customer Verified Customer

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Absolutely no complaints have dealt with the dealership for over 20yrs always have dealt with Frank Marsala and he has never let me down10 out if 10 totally satisfied for over 20yrs always have dealt with Frank Marsala and he has never let me down10 out if 10 totally satisfied More

by MARENYA Verified Customer Verified Customer

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Great shopping experience every one was amazing every step of the way . From the moment I arrive there was no pressure nor rush to choose a vehicle step of the way . From the moment I arrive there was no pressure nor rush to choose a vehicle More

by erabbit1994 Verified Customer Verified Customer

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Service maintence My service representative has always provide the utmost assistance as it relates to my service maintenance experience. Thanks John for the many years My service representative has always provide the utmost assistance as it relates to my service maintenance experience. Thanks John for the many years of special attention when addressing the needs of my car. More

by DST20012000 Verified Customer Verified Customer

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Service department manager needs a refresher course on customer service. Left a couple messages for the manager to call me back. I am still waiting for a return phone call. customer service. Left a couple messages for the manager to call me back. I am still waiting for a return phone call. More

by Felix M Vasquez Verified Customer Verified Customer

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Great customer service Nice showroom Very nice people Great customer service Nice showroom Very nice people at the Cafè Great menu Finance is quick and not overwhelming Love service loaner compl Great customer service Nice showroom Very nice people at the Cafè Great menu Finance is quick and not overwhelming Love service loaner complementary Pembroke Pines is the best of all Lexus showroom More

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Excellent service, selection & Follow up Richard Monivis is by far the most professional and knowledgeable sales consultant I have ever dealt with. He is smart and organized. He knows the ve Richard Monivis is by far the most professional and knowledgeable sales consultant I have ever dealt with. He is smart and organized. He knows the vehicles, options and operations inside and out. He keeps his word. He made my transaction perfect and smooth. This is my 4th Lexus and I am brand loyal after BMW proved to have the worst service ever. Thank you Richard More

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Bad experience Hi, good day! I usually never turn to these media, but it is now that I feel the need to be heard. I have been buying with this counselor about si Hi, good day! I usually never turn to these media, but it is now that I feel the need to be heard. I have been buying with this counselor about six cars, but I have noticed that they have not been honest when closing the deal, they camouflage the financial information and at the end of the lease you realize that you have been deceived. We have been to the dealer twice to expose our situation and unfortunately sales manger Frank Marsala has been unkind and knowing that the store made a mistake does not want to collaborate and help with this case... They agreed to exchange a defective car the next day of sharing but it was not so, and they added 15 000 dollars plus a negative trade in fee. They never gave us a copy of this lease, until after 3 months we called to see the payoff of that car and we realized that they charged us for a car that was never purchased, used and returned the next day by default of fabric. We share this information so they know what they are doing at this dealer and it doesn't happen to anyone else... More

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They lie like a bad toupe I'll keep this short.....after spending a couple of hours on the phone with these guys (Frank M., Yomar and Armani) we finally agreed to a price for I'll keep this short.....after spending a couple of hours on the phone with these guys (Frank M., Yomar and Armani) we finally agreed to a price for a new LS500. Then, at the last minute, they tried to change the car on me to one with a lower sticker price AND THEN tried to raise the price over $1700.00! I sent an email to their GM to complain, who NEVER RESPONDED! Why would anyone want to do business with people so dishonest? Go somewhere else. They all,nearly, have the same inventory so find an honest dealership. More

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