Frank Marsala

The good part of the experience is that they were able to get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted sev get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted several, that could / would do that in a timely manner. The challenging part was the sales staff. They consistently overpromised and underdelivered. The process took twice the number of months indicated. They tell you they will offer the car meeting your specs to the next client 'in line', and won't give it to anyone else until you make a final decision if you are next in line, but that was not my experience (there were multiple challenging times when a car was offered to me, confirmed to me, then given to someone else, and then at the end offered back to me again). Communications were challenging as sales staff doesn't respond with requested information unless you follow up repeatedly, and multiple people send unsigned texts from the same number so you don't know who you are talking with, even when you ask. All of that said, if you are willing to accept the challenges of a multi-month process (mine took 5 months) and frustrating communications and misinformation, it is likely you will get the car you want at the pricing agreed upon. For me, it was worth it, which is why I can recommend. More

by ricekc Verified Customer Verified Customer

Report | Print

To the Lexus Pembroke Pines team . I have to say yesterday’s car buying experience was the most pleasant and smooth my wife and I have experienced. We have hit our 70s now so as th I have to say yesterday’s car buying experience was the most pleasant and smooth my wife and I have experienced. We have hit our 70s now so as they say “not our first rodeo”. We were welcomed and introduced to a very pleasant and professional young man Israel Rigaud. Israel took us start to finish and sent us on our way in a beautiful NX yesterday. His product knowledge was excellent on every item we discussed. He couldn’t do enough to help us. The Lexus team is very lucky to have a teammate like Israel. After our test ride and option packages discussion Israel introduced us to managers Frank and Sal who pulled together the final details on the purchase of the NX and trade in of the Infinity…by this time in the process I was pretty sure I had the Lexus A Team working with us and we liked what they were offering. We accepted the offer and now have a beautiful Lexus NX in our garage. I thank everyone we met at the dealership and would certainly buy again …and would highly recommend. Job well done Lexus team. Kevin and Gloria Duffy More

by kduffyfl Verified Customer Verified Customer

Report | Print

Efrain was extremely responsive and handled the purchase of my vehicle very well. We ran into some unexpected challenges and he was incredibly patient and understanding throughout the process. I am an out o of my vehicle very well. We ran into some unexpected challenges and he was incredibly patient and understanding throughout the process. I am an out of state buyer and would buy my next Lexus from him with no hesitation! More

by CAROLINECONNERBARNES Verified Customer Verified Customer

Report | Print

My sales guy Marvins was wonderful he followed up at least twice a day with updates on the process of buying my vehicle was quite personable and knowledgeable. least twice a day with updates on the process of buying my vehicle was quite personable and knowledgeable. More

by PJVIMINI Verified Customer Verified Customer

Report | Print

Outstanding service from Richard M. Just great as always and Frank Marcella and Jeff R. In service. Just great as always and Frank Marcella and Jeff R. In service. More

by JACWM1 Verified Customer Verified Customer

Report | Print

They sent me a 2nd key and paid for it to be programmed. I was very appreciative. They handled the sale expeditiously. I was very appreciative. They handled the sale expeditiously. More

by aprentiss13 Verified Customer Verified Customer

Report | Print

My experience at the dealership was great. I’m very happy with the purchase of my IS350. I would definitely return back again. Joseph Ayash went above and beyond to make the purchase a plea I’m very happy with the purchase of my IS350. I would definitely return back again. Joseph Ayash went above and beyond to make the purchase a pleasant experience . More

Report | Print

worst experience ever in a car dealership finance department, Frank the manager was nasty and aggressive, he lied and did not honor our pricing agreement. department, Frank the manager was nasty and aggressive, he lied and did not honor our pricing agreement. More

by NIRNET Verified Customer Verified Customer

Report | Print

Frankly even though the junior sales rep was really nice and tried to help, they didn't honor the offer we agreed upon. We agreed on a monthly payment, both Kasy and Daniel agreed but the finance manage and tried to help, they didn't honor the offer we agreed upon. We agreed on a monthly payment, both Kasy and Daniel agreed but the finance manager Frank in the middle of me signing the papers after they ran my credit and processed my tag and title, that guy didn't honor the price and raised it by another $35 a month, when I did not agree he became aggressive, screamed, lied and told me to get out of HIS dealership. WORST EXPERIENCE I EVER HAD IN MY LIFE!! You are welcome to call me about it if needed. More

by NIRNET Verified Customer Verified Customer

Report | Print

Excellent customer service. Extreme professionalism from all areas. The staff was friendly and helpful. Yes!!!!!! Extreme professionalism from all areas. The staff was friendly and helpful. Yes!!!!!! More

by timicky4ever Verified Customer Verified Customer

Report | Print