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Frank Menna
Frank Menna at BMW of Fort Washington

Frank Menna | Page 6

Service Advisor

BMW of Fort Washington

500 Pennsylvania Avenue
Fort Washington, PA 19034

Contact Me
5.0
235 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

42 yrs

Languages Spoken

English English

5.0

235 Reviews

Write a Review

235 Reviews of Frank Menna

September 15, 2025

Dealership Rating
Employee Rating

Ben provided excellent service! Very courteous and helpful. He made sure we were taken care of. Highly recommend BMW Fort Washington. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar, Dennis Kogout

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Sep 17, 2025

BMW of Fort Washington responded

Hi Josie, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Fort Washington!

September 14, 2025

Dealership Rating
Employee Rating

Ben thanks for getting my car sorted out. It was great, enjoy your long weekend! More

by alexandernudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Gary Koval, Ryan Young, Edward Maguire, Brittany Startzel, Ben Ammar, Dennis Kogout

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Sep 16, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

September 13, 2025

Dealership Rating
Employee Rating

It was great service thank you Ben and Oz for all your help. Great guys More

by khanmf30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar, Dennis Kogout

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Sep 14, 2025

BMW of Fort Washington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 12, 2025

Dealership Rating
Employee Rating

I received best service from BMW of Fort Washington from dropping my car off till I picked my car thx Rich . Ben and Frank More

by Boogiesixseven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar, Dennis Kogout

Report | Print
Sep 13, 2025

BMW of Fort Washington responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2025

Dealership Rating
Employee Rating

Ben . frank and all the team in service at bmw are nice and knowledgeable treated me well i recommend them. better than thompson More

by Jonibek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, Brittany Startzel, Ben Ammar, Dennis Kogout , Melany Del Toro

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Aug 29, 2025

BMW of Fort Washington responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 25, 2025

Dealership Rating
Employee Rating

This is the best service team I have dealt with. It was a pleasure meeting and interacting with Ben, Melanie, Richard, Ryan, and Brittany. More

by dreadbug90
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar , Melany Del Toro

Report | Print
Aug 27, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 23, 2025

Dealership Rating
Employee Rating

Great great service I did receive from BMW of fort Washington. Rich lanci service director was amazing. Ben always treat me like family More

by bogdanu2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar, Dennis Kogout

Report | Print
Aug 26, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

August 11, 2025

Dealership Rating
Employee Rating

Ben was amazing! !! They were competent and worked very quickly on my vehicle. I was sooo. happy to have them service my vehicle and will be back for sure!! More

by Trademark84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar, Dennis Kogout

Report | Print
Aug 12, 2025

BMW of Fort Washington responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 08, 2025

Dealership Rating
Employee Rating

NB BEN & NR RICH ARE THE ABSOLUTE BEST & ALWAYS MAKE SURE IM TAKEN CARE OF WHEN I COME IN FOR SERVICE ! I LOVE THIS DEALERSHIP ! More

by gabrielle.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Lanci, Amie Marshall, Gary Koval, Ryan Young, Edward Maguire, James Garito, Brittany Startzel, Ben Ammar, Dennis Kogout

Report | Print
Aug 09, 2025

BMW of Fort Washington responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 08, 2025

Dealership Rating
Employee Rating

Not a BMW dealership. Has new ownership a company named MileOne. My opinion not a good place to purchase a pre-owned car More

by Just My Opinion
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nevin Horst, Lucy Hu , Antoine Johnson

Report | Print
Aug 22, 2025

BMW of Fort Washington responded

Just my opinion, We’re very sorry to hear about your recent experience and truly regret that we did not meet your expectations. At BMW of Fort Washington, we strive to ensure every vehicle we sell, especially our pre-owned inventory meets high standards for quality and safety. What you’ve described is not the type of experience we want any customer to have. Thank you for coming in to discuss this with our General Manager Jim Kostack so we could better understand what happened and try to make things right. At BMW of Fort Washington, our commitment to customer satisfaction and premium service remains a top priority. We appreciate your feedback and will use it to improve going forward. If there is anything that we can assist with in the future, Please reach out to Jim directly at 267-705-6539 or jim.kostack@mileone.com.

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