Frank Muto | Page 9

NEVER AGAIN! Summary: I bought the specific, certified used car I wanted at a fair price. The sales experience was without haggling and miserable because they le Summary: I bought the specific, certified used car I wanted at a fair price. The sales experience was without haggling and miserable because they let loose a salesman who appeared untrained. After sale customer service for registration and follow up was worse. In all my years of car buying, I have never experienced any franchise dealer where I felt so poorly treated. So I found my certified used car, a 2017 BMW X6, online myself on Cars.com. I called the dealer and arranged a visit on 9/26. I was assigned to a salesman, Dane Stanton. I arrived and he showed me the car. I asked some questions, most of which he was unable to answer without asking another salesman. I felt that I knew more about the car than my salesman, and that isn't right. Most specifically, I asked if the car would support Apple CarPlay, and I was assured it could be activated upon sale. I told him I would take the car and I would give him a deposit to hold the car unti final purchase on 9/30. This allowed the dealer to prep the car for sale. I reuturned with my wife on 9/30 at 4 pm. The vehicle price was as advertised and firm. I was offered a fair price for my trade. Dane Stanton again showed his inexperience. He constantly left us to find out how to execute the sales paerwork. We asked for BMW financing because there was a 1.99% national promotional offer from BMWUSA. Dane told us he was unaware of that, and disappeared to talk to his manager for 20-30 minutes. He came back and offered 2.99%. I advised him again of the national offer for which I was well qualified, and showed him the internet promotion. He disappeared again for 15-20 minutes, and now offered the correct rate. He completed the sales paperwor with much consultation, at times bringing another salesman over to do the computer work. We literally spent 4+ hours at his desk in this struggle. Finally, we went to Tory, the Finance Manager, to complete the deal. She was friendly and competent. We were with her for close to an hour. So after 9 pm (having arrived at 4 pm), we try to take delivery. Dane tries to activate Apple CarPlay for 20 minutes or more, without success. He enlists another salesman, who also tries for around 20 minutes. He finally gets the manager (Frank?), who comes and activates the feature. So we are finally able to leave after 10 pm. So a specific car which I located off the internet took 6+ hours to purchase! I can only imagine how long it would have been if there was any sales variables such as unanswered questions or price negotiation. So here is the after sales experience. I contacted Dane. I contacted him the next Day, 10/1/19, to tell him that the car did not have a vehicle manual in the glovebox. The manuals are customarily included on certified used dealer cars. He told me he would work on getting them for me. After contacting him 4 more times and nagging, I received a single book at the end of November, two months after I started asking. All the other books in the car packet were not included. Thank goodness for EBay where I was able to buy a used set of car books for $40. Finally, as of today, 12/19/19, my car is still unregistered. The dealer insisted that they had to take car of reistration. I have now gone to Delawre DMV 3 times for VIN# inspection because they lost my paperwork. I have had to get a temporary Delaware tag which is now exptired as well. They expect a Delaware tag on or around 1/13/20, about 105 days after purchase. They gave me a 60 day tag at the outset. Delawre will not renew the temporary tag. I will have to drive an unregistered vehicle at my own risk due to this dealers incompetence. Unequivically, I would not buy from BMW of Devon again, even if they were the only dealer who had the BMW I wanted. I am pretty brand loyal, but I would switch brands before I would patronize this dealer again. I More

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Great experience at BMW of Devon! We made a three hour drive to BMW of Devon to test drive a car. We were greeted by a pleasant client advisor named Kerry. Black Friday shoppers made t We made a three hour drive to BMW of Devon to test drive a car. We were greeted by a pleasant client advisor named Kerry. Black Friday shoppers made the store very busy, but Kerry took all the time needed to answer all our questions and test driving the car. After agreeing on price and signing paperwork , Kerry had the car detailed and gas tank topped off for our drive home. Unfortunately upon leaving there was a mechanical problem with the car. That’s when Frank, the sales manager stepped in , and between him and Kerry they informed us that they would have the car repaired . Over the next several days, they kept us updated on the progress of the repair . Once repaired, they had our car delivered to our doorstep three hours away. This customer service and personal contact we received was outstanding . It was a pleasure doing business with BMW if Devin. Thank you, Linda and Dale More

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Thumbs Up!! Great sales experience. Smooth, easy and honest. Kerry Simmons communicated promptly and regularly and knows his stuff. Would definitely recommend. Great sales experience. Smooth, easy and honest. Kerry Simmons communicated promptly and regularly and knows his stuff. Would definitely recommend. Worth the drive from Philadelphia. More

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Awesome purchase experience We got the 2019 X5 from Sloane BMW of Devon couple of days back. Wow, what an experience! Kerry was super professional and courteous to go over the di We got the 2019 X5 from Sloane BMW of Devon couple of days back. Wow, what an experience! Kerry was super professional and courteous to go over the different models, colors and the configurations. Both my wife and I really liked the zero pressure buying experience! Frank was another awesome person to interact with super professional and knows how to handle customers well. Special mention to Torri from Finance. She was super nice and walked through all the options and again no pressure and obligation to purchase them. Overall, I will highly recommend this dealership. Please ask for Kerry when you stop by. More

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Love the experience here. Really enjoy working with Drew for my new M4. He is knowledgable and passionate. He and Frank went out their way to help me finalize the deal. Would d Really enjoy working with Drew for my new M4. He is knowledgable and passionate. He and Frank went out their way to help me finalize the deal. Would definitely come back for my next bimmer :D More

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Awesome experience!! First BMW and after going to another dealer, left with less than like warm feelings, everyone at Devon BMW was amazing. We were welcomed and invited t First BMW and after going to another dealer, left with less than like warm feelings, everyone at Devon BMW was amazing. We were welcomed and invited to visit and test drive. Upon arrival we were greeted by friendly faces and multiple people asked if we needed help. Kerry Simmons is awesome! I will get my next car from Kerry too! Kerry was flexible, knowledgeable and amazing through the entire process. Thank you so much for making my first new car and first bmw experience fantastic. More

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Absolutely flawless experience Top notch sales experience at BMW of Devon. Our salesman Kerry was knowledgeable and accommodating from first meeting to handing us the keys. Highly r Top notch sales experience at BMW of Devon. Our salesman Kerry was knowledgeable and accommodating from first meeting to handing us the keys. Highly recommend this dealership. More

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Purchase of New 2019 BMW 330 xi I have been dealing with BMW of Devon since 1985 and my experience with them only improves with time. When my salesperson retired, I met Kerry Simmons I have been dealing with BMW of Devon since 1985 and my experience with them only improves with time. When my salesperson retired, I met Kerry Simmons who is beyond amazing. My BMW was 13 years old and I told Kerry I was waiting for the redesigned 3 series to arrive. He gave me regular updates on expected delivery dates of the redesigned model, and when I decided to pull the trigger he spent a good deal of time with me to meet my desires. I arrived at 11 AM and drove out with my new car before 5 PM. The service at Devon of BMW is amazing and I have been dealing with the same service manager for years who is very attentive to made needs. I highly recommend BMW of Devon for sales and service! They are awesome! More

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Perfect Buying Experience My wife and I just bought a new BMW X5 from BMW of Devon and it was the best car buying experience we've had. We did our own research and proposed th My wife and I just bought a new BMW X5 from BMW of Devon and it was the best car buying experience we've had. We did our own research and proposed the deal we wanted via email, our Client Adviser Phil Milewski replied promptly and said the numbers would be a "go". This eliminated all haggling. We traveled to the dealership and met Phil who was as nice and gracious as could be. The BMW Genius they affectionately call "Fish" showed my wife every feature she wasn't sure about. Frank Muto, the New Car Sales Manager was spot on with the numbers and quickly placed the order for our new car and set up delivery at the BMW Performance Center in Spartanburg which was an amazing experience. I highly recommend Phil, Frank, BMW of Devon, and Performance Center Delivery! More

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Exceeded all expectations! Frank Muto and his sales team at BMW of Devon went above and beyond during my most recent purchase. I highly recommend them for all your BMW sales / Frank Muto and his sales team at BMW of Devon went above and beyond during my most recent purchase. I highly recommend them for all your BMW sales / service needs. A+ More

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