Frank Perez | Page 23

Horrible, terrible, bad experience I had the worst experience with the advisor, I request another with the manager, bc I had a major problem trying to get service to my vehicle, and lo I had the worst experience with the advisor, I request another with the manager, bc I had a major problem trying to get service to my vehicle, and looks like the advisers are the ones who manage the manager, he don’t have authority with their employees and if I explain my experience I will need more space to explain my all situations, i wait 15 days in order to get the parts for my car, when usually takes 2 business days, and I got it only by coincidence bc I have to ask for the dealer manager wich apparently never get my calls, and after 4 hours I got the service manager, and by a miracle the parts just show up by magic after I call before in the morning and they told me that I have to wait another week, finally when I got my car suppose it repair I come back 30 minutes later and my car still had problems I came back next day and they told me that I have to come back again bc the parts are defective, it’s been 2 more weeks and am still waiting and they get paid already more that 3000 dlls. At the end of this review 11/30/2018. It’s been 30 days and am still waiting!! More

by FABIANMEDINA78 Verified Customer Verified Customer

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If you like frequent service visits, this is the place. I brought in my 2016 Dodge Charger for the 5th time, and Eastchester Chrysler can’t fix the transmission and I was told they are not able to fix the t I brought in my 2016 Dodge Charger for the 5th time, and Eastchester Chrysler can’t fix the transmission and I was told they are not able to fix the transmission either. Service Manager Frank Perez simply does not care. Frank did not take any type of ownership of the situation and was more than willing to walk away when I asked him for assistance with the vehicle. From the sales to the service experience I feel under appreciated as a customer. Which at this point seems typical with Crysler Dealerships. In the future I will never purchase a vehicle from Eastchester and especially a Chrysler vehicle. If I was able to give this dealer a no star rating I would. More

by TR9010 Verified Customer Verified Customer

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Quick and friendly They were very accomodating. I didn't have an appointment but they took me anyway. They were quick as well. I brought my car in around 10 and it was r They were very accomodating. I didn't have an appointment but they took me anyway. They were quick as well. I brought my car in around 10 and it was ready by 1 even though they said they were busy. More

by niecysm27 Verified Customer Verified Customer

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Awesome customer service Adviser Robert was my service adviser. He was able to diagnose a problem with my vehicle and quickly process my vehicle to address all of my vehicle's needs. Robert was my service adviser. He was able to diagnose a problem with my vehicle and quickly process my vehicle to address all of my vehicle's needs. When I spoke of a concern he put me in touch with the right person who addressed my concern. Definitely a positive experience. More

by yahs96 Verified Customer Verified Customer

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Great Service Was in and out in 1hour the staff is so helpful and I appreciate the service as all ways great work guys keep the good working up Was in and out in 1hour the staff is so helpful and I appreciate the service as all ways great work guys keep the good working up More

by RON.GREEN64 Verified Customer Verified Customer

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Thank you Frank Perez thank you Frank Perez for everything that you did to make sure my car will run smooth. my car is in a better sharp now. thank you again for the fast w thank you Frank Perez for everything that you did to make sure my car will run smooth. my car is in a better sharp now. thank you again for the fast work done. More

by albertaddison Verified Customer Verified Customer

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All good No issues good service so far. ..... ..... waiting time is no that long but it can be better, also service is nice and not bat attitude ... No issues good service so far. ..... ..... waiting time is no that long but it can be better, also service is nice and not bat attitude ... More

by daniel349 Verified Customer Verified Customer

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STAY FAR AWAY .....,,,,, From This PLACE I brought my Vehicle in for service about 3 weeks ago for basic light work. Eastchester service dept. had my car for TWO Weeks. Seems as though the se I brought my Vehicle in for service about 3 weeks ago for basic light work. Eastchester service dept. had my car for TWO Weeks. Seems as though the sent my car to a local mechanic to get fixed instead of doing the work themselves. Then I go to pick up the car and it has been Vandalized and Ransacked. Contents thrown all about inside the vehicle and NUMEROUS personal items STOLEN from my car.including my apple iPod that was in the car hidden in glove box. Spoke to the Service advisor and Service Manager Mr. Perez at the Dealership and was told he would investigate and get back to me. It’s been over a week and I haven’t heard ANYTHING from them . THEY CAN CARE LESS....If you Value your car...STAY FAR AWAY FROM THIS PLACE.....!!!!!!!! More

by TDORAN1 Verified Customer Verified Customer

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Scheduled Maintenance on my 2015 Gand Cherokee Limited seamless and smooth. 9am appt scheduled was finished within an hour. Waiting lounge very comfortable, Good service! on my 2015 Gand Cherokee Limited seamless and smooth. 9am appt scheduled was finished within an hour. Waiting lounge very comfortable, Good service! More

by marielizat1 Verified Customer Verified Customer

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Good work Went in early there was no big line they charge the oil and rotated the tires in 30 minutes and they called to tell me they finished Went in early there was no big line they charge the oil and rotated the tires in 30 minutes and they called to tell me they finished More

by EDUARTI13 Verified Customer Verified Customer

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