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Frank Richbourg
Frank Richbourg | Page 2
Service Consultant
Hyundai of New Port Richey
3936 U.S. Hwy 19
New Port Richey, FL 34652
101 Reviews
101 Reviews of Frank Richbourg
October 23, 2019
Fatolitis This service dept. Has poor follow through and not very good communication with their customers. This service dept. Needs more cust service training i This service dept. Has poor follow through and not very good communication with their customers. This service dept. Needs more cust service training in keeping customers informed of all aspects of the service process More
by nick.fatolitis
Verified CustomerOther Employees Tagged: Mary Boulahanis, J.V. Nicolas, Joey Mayo
Helpful 
October 23, 2019
Emergency Service Call I had an emergency and needed my Tucson looked at immediately. I showed up at 6:30 AM without an appointment and Frank was very accommodating. Withi I had an emergency and needed my Tucson looked at immediately. I showed up at 6:30 AM without an appointment and Frank was very accommodating. Within 2 hours Hyundai of New Port Richey had me back on the road. More
by srbcpa
October 18, 2019
Prompt, precise, trustworthy. The personnel we have had contact with in last 5+ years have been so polite, neat and reliable to be as prompt as possible. A nice waiting area, clea The personnel we have had contact with in last 5+ years have been so polite, neat and reliable to be as prompt as possible. A nice waiting area, clean facility. Always impressed. More
by jorsmith
Other Employees Tagged: Brian Pratt
October 16, 2019
Oil Change Appointment Longer than expected wait. Oil change took 90 minutes. Other customers came in after me and were done before me. Dirt on the car mat which was cle Longer than expected wait. Oil change took 90 minutes. Other customers came in after me and were done before me. Dirt on the car mat which was clean before. Oil smudges on the inside of the door. Seat was fully reclined, mirrors had been changed , radio was blasting and air was on high. I had turned it off before handing over the keys. Mud splashed on the exterior. Frank was very pleasant but service tech was sloppy. More
by CHERIE.SMITH821
Other Employees Tagged: Trisha Mears was the tech listed on the receipt.
October 10, 2019
Car Service Hyundai people are always good to me!! Always fix what needs fixed but don't push things that I don't need done to my car. Hyundai people are always good to me!! Always fix what needs fixed but don't push things that I don't need done to my car. More
by scorpiowoman1159
Other Employees Tagged: Gay Forsey
September 30, 2019
Great Team Wonderful staff at Hyundai of New Port Richey. Always treated with care and respect. Service technician Frank was friendly and helpful and had my vehi Wonderful staff at Hyundai of New Port Richey. Always treated with care and respect. Service technician Frank was friendly and helpful and had my vehicle ready after a short wait. More
by SJJJFAY
September 23, 2019
Service good but SLOW. Service department is good but, having an appointment there seems to mean nothing to them. I had an appointment to have tire pressure checked, and ha Service department is good but, having an appointment there seems to mean nothing to them. I had an appointment to have tire pressure checked, and have the service light reset, little over 2 hours. Once my car made it into a bay, it was out 10-15 minutes later. I ended up talking with 2 other customers saying the same thing. This is the second time my biggest complaint with them has been speed when you have an appointment. How about dedicating a number of techs to appointments and then not overbook. More
by ERICHARDSON0668
Other Employees Tagged: Dan Forsey , I don't actually remember the name of the employee I dealt with
September 16, 2019
Great service Frank my service advisor got me in and out fast. They did a whole vehicle check and realized that the battery did not pass and went ahead and took car Frank my service advisor got me in and out fast. They did a whole vehicle check and realized that the battery did not pass and went ahead and took care of that. Also was very attentive when I brought up another issue with the vehicle and made sure everything was fixed correctly. More
by casey.persaud
September 16, 2019
Quick service on extended warranty repair I made an appointment to have my air conditioner looked at they found the problem, got me a rental car quickly. The next afternoon the repair was done I made an appointment to have my air conditioner looked at they found the problem, got me a rental car quickly. The next afternoon the repair was done the car wash washed it look great and I returned the rental to the dealership. No hassle Quick Service More
by japlm9
September 11, 2019
Great quick service I evacuated for hurricane Dorian when I returned my battery would not start I did not have an appointment at the dealership but I was received in a fr I evacuated for hurricane Dorian when I returned my battery would not start I did not have an appointment at the dealership but I was received in a friendly fashion work was done quickly and any questions I had were handled but probably More
by kewlweb
Other Employees Tagged: Brian Pratt
