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Frank Richbourg
Frank Richbourg | Page 3
Service Consultant
Hyundai of New Port Richey
3936 U.S. Hwy 19
New Port Richey, FL 34652
101 Reviews
101 Reviews of Frank Richbourg
August 20, 2019
Love this Dealership!5 Michael Patton was our Finance Person. He is listed under sales but has been promoted.. we enjoy our relationship with this dealership. We travel past Michael Patton was our Finance Person. He is listed under sales but has been promoted.. we enjoy our relationship with this dealership. We travel past other Hyundai dealerships to get to it. More
by lcinnam2
Verified CustomerOther Employees Tagged: Mike Patten, Bill Parente
Helpful 
August 15, 2019
Good service, good experience Overall I was happy with this visit. Not every visit was as good, however I am only rating this visit. I came in for an oil change and recall fixes. T Overall I was happy with this visit. Not every visit was as good, however I am only rating this visit. I came in for an oil change and recall fixes. The customer service rep was very good. He reviewed the recall items with me and got me in and out very quickly. The best part was, I didn't have to pay a dime because an oil change was part of the one of the campaigns. More
by Bob
August 07, 2019
it was ok I had an appointment for oil and filter change and rotate the tires. Sales person wrote it up as some special which when I paid was more than I usuall I had an appointment for oil and filter change and rotate the tires. Sales person wrote it up as some special which when I paid was more than I usually pay. I did tell the cashier that was not what I asked for but I paid and left not feeling happy. More
by gg224
July 24, 2019
Renewed my faith in service departments From the moment I pulled up to the moment I left service was great. I’ve had bad experiences with dealers service departments in the past, but this de From the moment I pulled up to the moment I left service was great. I’ve had bad experiences with dealers service departments in the past, but this dealer renewed my faith. I look forward to developing a relationship with them. More
by bknowles67
July 23, 2019
great service. excellent people Our car took longer than we expected and they arranged transportation to lunch for us. How can you beat service for that. We always bring our car here Our car took longer than we expected and they arranged transportation to lunch for us. How can you beat service for that. We always bring our car here for service. More
by Rita1223
July 15, 2019
Lack of communication made my experience bad My husband and daughter brought my car in for a tire and an oil change. Frank sent me a text at the beginning of the appt. I never heard back from hi My husband and daughter brought my car in for a tire and an oil change. Frank sent me a text at the beginning of the appt. I never heard back from him. I had to call 2 times to get updated. He never responded to any of my text messages. The first phone call frank was unavailable. By The second phone call i was very irate when i was told no one, not one staff member in the back was available to speak to me . My family had already been there close to 2 hours . Finally after 2.5 hours my car was done. I had a 1pm appt but i feel that did not make any difference. Hopefully next time wont be so bad More
by jennico15
July 08, 2019
Great service in service Frank was so nice and he helped me through the whole process and even helped to schedule future service. Overall it was awesome. Love NPR Hyundai. Frank was so nice and he helped me through the whole process and even helped to schedule future service. Overall it was awesome. Love NPR Hyundai. More
by mkeyes83
July 05, 2019
Service visit Always have any issues addressed and handled staff very polite and professional waiting area very comfortable facility very clean and well maintained Always have any issues addressed and handled staff very polite and professional waiting area very comfortable facility very clean and well maintained thank you for the great service More
by CATH82401
Other Employees Tagged: Mary Boulahanis, Lily Cawley , Chad Rowold
July 03, 2019
Good service Good customer service, Frank is very friendly and professional. Good experience overall. The waiting time was as expected. Waiting area could be b Good customer service, Frank is very friendly and professional. Good experience overall. The waiting time was as expected. Waiting area could be better, thank you. More
by adslem02
July 03, 2019
THE ABSOLUTE WORST SERVICE I HAVE EVER EXPERIENCED!!! If I could rate less than one star I would. unprofessional, horrible, insinscere, careless and disrespectful. Had me in tears with how rudely I was t If I could rate less than one star I would. unprofessional, horrible, insinscere, careless and disrespectful. Had me in tears with how rudely I was treated. I will make sure everyone knows this is the worst customer service. Poor car manufacturing, and no one will take responsibility to help with a solution. . Awful. No one returns calls, was treated horribly by the "manager" Andrew. left multiple messages for the director of service dept- John and get no response. A formal complaint with hyaduandi corporate was placed. It's a shame that these are the people that are running this establishment. Absolutely by far the WORST expereicne since I drove off the lot with my brand new 2017. More
by Smuscati
Other Employees Tagged: John Little, Andrew Hutchinson
