Frank Sumpter IV
Frank Sumpter IV at Ken Ganley Nissan Mayfield
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Frank Sumpter IV | Page 2

General Sales Manager

Ken Ganley Nissan Mayfield

6060 Mayfield Rd
Mayfield Heights, OH 44124

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4.9
154 Reviews

Industry Experience

14 yrs, 2 mos

4.9

154 Reviews

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154 Reviews of Frank Sumpter IV

December 14, 2023

Dealership Rating
Employee Rating

The service center was great. I had no problem scheduling my appt. They were great and the time frame of service was wonderful. They were VERY kind and friendly upon my entering t More

by DOTFLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yurczak , Holly Vansil

Dec 15, 2023

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 23, 2023

Dealership Rating
Employee Rating

I bought a car and I had to wait for a week for them to recertify it and then when I went and picked the car up the very next day I needed to bring the car back but I couldn't bring it back for two weeks t More

by BEN_W0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Carl Sapolin, Patti Takach , Holly Vansil

Nov 25, 2023

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 08, 2023

Dealership Rating
Employee Rating

I am at this Nissan more than I’d like to admit but no matter when I visit I always get positive energy ! More

by CIERRAWHITWORTH92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Johnson, Korey Kainec , Holly Vansil

Nov 10, 2023

Ken Ganley Nissan Mayfield responded

Hi Cierrawhitworth92, thank you for taking the time to leave a review for us at Ken Ganley Nissan Mayfield. We're happy we could meet your expectations! We hope to see you soon!

November 03, 2023

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Employee Rating

We had excellent service! ! It was an awesome experience with this dealership. We will be back for sure. More

by ESC.FAMILY5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brent Johnson, Matt Kane , Brandon Boro, Holly Vansil

Nov 05, 2023

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2023

Dealership Rating
Employee Rating

Between Maranda and Holly this part of your team keeps my wife and myself and even my son coming back to Ganley Nissan More

by JGLICKEN61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patti Takach , Holly Vansil

Nov 04, 2023

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Nissan Mayfield! Until the next time we meet, take care!

October 31, 2023

Dealership Rating
Employee Rating

Each and every time I come to Nissan I am greeted by a friendly face. I don’t feel like I am just another customer there, I feel like I’m part of the Nissan family! More

by CIERRAWHITWORTH92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Johnson, Michael Yurczak, Korey Kainec , Holly Vansil

Nov 02, 2023

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Nissan Mayfield! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2023

Dealership Rating
Employee Rating

Thank you for a great experience. It was a pleasure working with Mr. Humphrey. Take care! More

by careeraimgoal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Humphrey, Patti Takach, Kamal Rida, Ian Behra , Brandon Boro

Oct 23, 2023

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Nissan Mayfield! Please don't hesitate to reach out to us if there's anything more we can do!

October 15, 2023

Dealership Rating
Employee Rating

Friendly and knowledgeable and helpful. Every precaution was taken to check my vehicle. Great job. More

by VETCHAP.LW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Johnson, Kamal Rida , Mr. Humphrey

Oct 17, 2023

Ken Ganley Nissan Mayfield responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2023

Dealership Rating
Employee Rating

Waiting to find out if the Ganley warranty is what I was told it would cover. More

by Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Hohs, Kamal Rida , Holly Vansil

Oct 16, 2023

Ken Ganley Nissan Mayfield responded

Hello Dave, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2023

Dealership Rating
Employee Rating

Went n to receive service I asked about the Bluetooth value n Crystal Hollines said she could help me and she was patient we talked a good hour before anything she didn't pressure me to purchase not anyt More

by NASHELLE1968
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Korey Kainec , Crystal Hollines

Oct 09, 2023

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind review; we are happy to pass along your comments to Crystal here at Ken Ganley Nissan Mayfield! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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