Frankie Cao | Page 5

Service was fast and the communication on the status of my vehicle was excellent and the home delivery of the vehicle post service is a great service. Special kudos to Frankie Cao my service adviser truly my vehicle was excellent and the home delivery of the vehicle post service is a great service. Special kudos to Frankie Cao my service adviser truly professional! More

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I had an issue with my rear brake light. I dropped into the dealership & was introduced to Andrea Alarcon. She was so pleasant & ultra accommodating. She invited me to the waiting area & offered me a bever the dealership & was introduced to Andrea Alarcon. She was so pleasant & ultra accommodating. She invited me to the waiting area & offered me a beverage while she checked to see if the part was in stock. It was not, but she ordered it and said she would Lmk as soon as it was in. She called me just a few days later to Lmk that the part had arrived and I should come in for the repair at my convenience. I went back to the dealership that very day. She greeted me with the utmost courtesy & professionalism. The repair was completed in less than two hours & they included a complimentary car wash!! Andrea was so knowledgeable and precise! She went above & beyond! She even sent me across the way to their body shop to get an estimate on a little body scrape on my front fender. She didn’t miss a thing! What’s more, Andrea is an excellent excellent representative for the dealership!!!! I have owned Mercedes cars for over 25 years. NEVER have I had such a wonderful experience with a service rep or dealership. They all treated me with such concern, politeness & respect. It was truly amazing!!!! I am so appreciative & now feel like family! I will be a Coral Gables MB customer for life, thanks to Andrea!!! AMAZING!!! More

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.all went fine and in good timing yesterday. Wait to long to get the car back. to get the car back. More

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The service was exceptional. I had a issue with a engine part that was replaced and I was off on my way within 2 hours. I could not have asked for better service, both from my service advisor and the shop. part that was replaced and I was off on my way within 2 hours. I could not have asked for better service, both from my service advisor and the shop. More

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I had a problem with my car and was able to solve it with the Service team support. Hopefully, my car will be back in great shape. the Service team support. Hopefully, my car will be back in great shape. More

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Frankie is a very professional, attentive, and knowledgeable. A pleasure to work with. I would recommend him to all my friends and family. knowledgeable. A pleasure to work with. I would recommend him to all my friends and family. More

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Frankie has always provided us with the best customer service anytime we bring our vehicle in for service. He is always accommodating to my schedule, provides a loaner when necessary with no issue and ha service anytime we bring our vehicle in for service. He is always accommodating to my schedule, provides a loaner when necessary with no issue and has dealt with our warranty company several times to make sure they are covering what is promised! He is very transparent and doesn’t waste time trying to sell us on services our car doesn’t need. All in all 10/10 service! More

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Extremely satisfied, Frankie Cao were very professional and answer all my questions like a person that knows what is doing. I need to be in a place for a very important work meeting during the repair time and answer all my questions like a person that knows what is doing. I need to be in a place for a very important work meeting during the repair time and he request an Uber for me to be able to be at the meeting. Communication effective by text and personal. I hardly recommend him. More

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Frankie was very responsive and went out of his way to help me with my vehicle. I highly recommend him as a service advisor and MB of Coral Gables! help me with my vehicle. I highly recommend him as a service advisor and MB of Coral Gables! More

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We know Marcos for years, and as part of MB’s family he’s one of the best members, not to say the best, loyal, professional, knowledgeable, friendly, careful and caring about the customer, focused on giving one of the best members, not to say the best, loyal, professional, knowledgeable, friendly, careful and caring about the customer, focused on giving the best of himself, simply like the advertisement (The Best or Nothing). More

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