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Frankie Cao
Frankie Cao at Mercedes-Benz of Coral Gables

Frankie Cao | Page 6

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
108 Reviews

Dealership Experience

12 yrs, 11 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

5.0

108 Reviews

Write a Review

108 Reviews of Frankie Cao

October 19, 2021

Dealership Rating
Employee Rating

Extremely satisfied, Frankie Cao were very professional and answer all my questions like a person that knows what is doing. I need to be in a place for a very important work meeting during the repair time More

by rcarrabeo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Oct 19, 2021

rcarrabeo responded

"Extremely satisfied, Frankie Cao were very professional..." Extremely satisfied, Frankie Cao were very professional and answer all my questions like a person that knows what is doing. I need to be in a place for a very important work meeting during the repair time and he request an Uber for me to be able to be at the meeting. Communication effective by text and personal. I hardly recommend him.

October 15, 2021

Dealership Rating
Employee Rating

Frankie was very responsive and went out of his way to help me with my vehicle. I highly recommend him as a service advisor and MB of Coral Gables! More

by Carlos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Oct 15, 2021

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad to hear that Frankie and our team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 14, 2021

Dealership Rating
Employee Rating

We know Marcos for years, and as part of MB’s family he’s one of the best members, not to say the best, loyal, professional, knowledgeable, friendly, careful and caring about the customer, focused on giving More

by siergavriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rene Garcia , Marcos Gonzalez

Print
Oct 14, 2021

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marcos and our team have met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 13, 2021

Dealership Rating
Employee Rating

Great customer service! Timely and knowledgeable, Frankie took care of all the issues in my vehicle. More

by lremigio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 13, 2021

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 12, 2021

Dealership Rating
Employee Rating

Mercedes Benz of Coral Gables is always there like a true, genuine family. Truly the BEST! What an entity! More

by Marisol555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Byron Soler , Aldo Guerra, Mike Munoz, Lorena Renteria-Hernandez

Print
Oct 12, 2021

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 07, 2021

Dealership Rating
Employee Rating

Took car in for repair. Was taken care of immediately. The service that I received was excellent. Frankie Cao did a superb job. I was very pleased with everything! More

by Orlansnt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Valentin Sanchez , Andrea Alarcon

Print
Oct 07, 2021

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Frankie and our team here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 06, 2021

Dealership Rating
Employee Rating

Frankie was amazing, great service and professionalism, will come back there for sure. Thank you More

by Josephbitar
Customer Service
Quality Of Work
Recommend Dealer
Yes
Print
Oct 07, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 02, 2021

Dealership Rating
Employee Rating

Frankie was an exceptional rep. 10/10. Thank you so much ! Incredibly efficient and helpful More

by en
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 03, 2021

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 24, 2021

Dealership Rating
Employee Rating

Very attentive, thorough, knowledgeable, and concerned with what the customer needs and wants. Frankie was very friendly also. More

by az103b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosie Ruiz

Print
Sep 24, 2021

Mercedes-Benz of Coral Gables responded

Thank you for sharing your excellent experience with us! We're happy to hear that Frankie was able to take great care of you and listen to all of your needs. We truly appreciate your five-star feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 15, 2021

Dealership Rating
Employee Rating

Very efficient and friendly. Excellent work on the car too. Service center is fully staffed with knowledgeable agents. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Segovia

Print
Sep 15, 2021

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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