Frankie Cao
Frankie Cao at Mercedes-Benz of Coral Gables

Frankie Cao | Page 9

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
105 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

12 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

5.0

105 Reviews

Write a Review

105 Reviews of Frankie Cao

May 06, 2021

Dealership Rating
Employee Rating

La atención por parte de los empleados es excelente buscan solucionar rápidamente lo que necesitas que se haga al vehículo y te dan el tiempo estimado correcto More

by Bjarrin
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 06, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 29, 2021

Dealership Rating
Employee Rating

Frankie Cao Always gives me excellent service! He demonstrates excellent professionalism and is always courteous and attentive. He looks for the best price and service. More

by HWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words for Frankie and for taking the time to leave us this wonderful feedback! We hope to see you again! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

April 23, 2021

Dealership Rating
Employee Rating

Awesome service. Very friendly staff, well organized and clean environment. The staff works with the client in helping their needs and go above and beyond to help with all the requests. Frankie Cao my repre More

by Glendaf21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2021

Mercedes-Benz of Coral Gables responded

We are very happy Frankie provided you with such a positive experience! We sincerely value your business, Glenda, and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

April 04, 2021

Dealership Rating
Employee Rating

Frankie Cao was on his mark. I came in with no appointment and he handled my service issue in no time at all. Great. Car was ready 3 hours later. Thanks MBCG! More

by rsnewman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Frankie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 28, 2021

Dealership Rating
Employee Rating

Frankie Cao always provide excellent service. Very professional. Extremely satisfied with the service provided. Always kept informed and service was provided fast and effective. Will continue to visit More

by Melybuzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 14, 2021

Dealership Rating
Employee Rating

As a dealership, I am very satisfied. It clearly appears that their customer is their #1 priority. I had the pleasure of dealing with Frankie Cao. While MB claims "the best or nothing" I sincerely believe t More

by pay6bucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Frankie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 11, 2021

Dealership Rating
Employee Rating

Frankie, my Service Advisor, is friendly and very professional. I'm always treated with respect by everyone. They don't even know that I own a Maybach V12 and and SL55 AMG. More

by desamgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this great review with Frankie and our team. We appreciate your business here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 23, 2021

Dealership Rating
Employee Rating

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rengifo, Alex Morales , Jose Artiles, Freddy Espinoza, Tony Fuentes, Marcos Gonzalez, Dave Gossett, Aldo Guerra, Guillermo Requena

Feb 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 17, 2021

Dealership Rating
Employee Rating

Excellent service, low waiting time to be heard , efficiency , cleanliness and beautiful manners and respect by Franky, our service representative. My car was fixed correctly. More

by Delaferriere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 13, 2021

Dealership Rating
Employee Rating

From arrival to departure, the service experience could not be better. Service Advisor, Frankie was friendly and professional, the waiting area was comfortable and stocked with complement refreshments and More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2021

Mercedes-Benz of Coral Gables responded

Stan, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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