Frankie Cao
Frankie Cao at Mercedes-Benz of Coral Gables

Frankie Cao | Page 10

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
105 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

12 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

5.0

105 Reviews

Write a Review

105 Reviews of Frankie Cao

January 28, 2021

Dealership Rating
Employee Rating

EVERYONE WAS VERY NICE. SINCE YOU DRIVE IN AND SPECIALLY SERVICE GUY, FRANKIE. MECHANIC WAS ABLE TO COMOPLETE WORK ON TIME AND EVERYTHING WORKED OUT FINE. More

by CARIBBEANOCEANCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frankie and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 20, 2021

Dealership Rating

Marcos ALWAYS makes any trip to the dealership easy and pleasant. Having him to maintain my car year after year makes care of our family cars effortless. Marcos has serviced our family cars over the past More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2021

Mercedes-Benz of Coral Gables responded

Diana, We are very happy to have provided you with such a positive experience working with Marcos! We have been very lucky to have hin with us for 20 years! We sincerely value your business and look forward to your next visit. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

November 14, 2020

Dealership Rating
Employee Rating

My service advisor Frankie is always very professional and polite. Service was performed fast and efficient. Minimum wait time for pick up the car and retirn loaner. More

by annete d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 15, 2020

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Frankie here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 03, 2020

Dealership Rating
Employee Rating

I continue to be very impressed with Frankie Cao. He is knowledgeable, courteous and always a pleasure to deal with. Frankie represents your dealership very well. More

by Donaldpg706
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 03, 2020

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Frankie and the rest of our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

November 02, 2020

Dealership Rating
Employee Rating

I have been with Mercedes Benz of Coral Gables since the 1990’s and I have always received the best professional service. Thank you! Excellent More

by Olga T Valdes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rene Garcia , Lorena Renteria-Hernandez

Nov 02, 2020

Mercedes-Benz of Coral Gables responded

Olga, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

October 28, 2020

Dealership Rating
Employee Rating

Frankie always goes above and beyond, no matter what time I contact him. He always provides exceptional customer service, every time I have an issue with my car. More

by Jfsanchez33138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2020

Mercedes-Benz of Coral Gables responded

Thank you for the kind words about Frankie! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. We appreciate your five-star review! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 27, 2020

Dealership Rating
Employee Rating

Well, any time I need to contact Mercedes of C. Gable I know my expectation will be always full filled . This time was has usual, friendly people at the entrance and amazing assistance from my contact ther More

by stella
Customer Service
Recommend Dealer
Yes
Oct 27, 2020

Mercedes-Benz of Coral Gables responded

Stella, thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 14, 2020

Dealership Rating
Employee Rating

Excellent service. Never a complaint with him. Always on time. Always listen to the customer. Always kept you informed. Always he does the extra step for the customer. More

by g.roa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 14, 2020

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 13, 2020

Dealership Rating
Employee Rating

Always willing to help. Very respectful and professional. Knowledgeable and great customer service skills. I highly recommend Frankie to others. Thank you for always being there for the customers. More

by Dorin71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2020

Mercedes-Benz of Coral Gables responded

We are very happy to hear that Frankie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

October 10, 2020

Dealership Rating
Employee Rating

Excellent customer service. Rene and Frankie are exceptional and go above and beyond to make sure that we are taken care of at all times. More

by Michael S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rene Rodriguez

Oct 10, 2020

Mercedes-Benz of Coral Gables responded

Michael, thank you so much for choosing Mercedes-Benz of Coral Gables! Please don't hesitate to let us know if we can be of any more assistance. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

...
10

Dealership Inventory (681 Vehicles)

used 2023 Mercedes-Benz GLE 450 car, priced at $51,792
2023 Mercedes-Benz GLE 450
used
Emerald Green Metallic exterior
Automatic
All-wheel Drive
used 2024 Cadillac XT5 car, priced at $36,487
2024 Cadillac XT5
used
Stellar Black Metallic exterior
Automatic
Front-wheel Drive
used 2025 Mercedes-Benz GLS 580 car, priced at $95,998
2025 Mercedes-Benz GLS 580
used
Cirrus Silver Metallic exterior
Automatic
All-wheel Drive
used 2026 Mercedes-Benz AMG G 63 car, priced at $247,990
2026 Mercedes-Benz AMG G 63
used
Deep Green exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz GLE 350 car, priced at $48,773
2023 Mercedes-Benz GLE 350
used
Polar White exterior
Automatic
Rear-wheel Drive
used 2024 Mercedes-Benz E-Class car, priced at $62,294
2024 Mercedes-Benz E-Class
used
Black exterior
Automatic
All-wheel Drive